Scott McCartney
speaker
3,086 appearances
43 recordings
1 series
first heard Jul 2017
last heard Dec 2021
Scott McCartney’s voice in public audio — every appearance, attributed to the second.
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Appearances
I think for a lot of people, it's different.
But there is fear of travel as a way of exposing yourself to a potentially deadly virus.
And so in both cases, I think the industry had to do things to get people comfortable again with traveling.
And I think that's going to carry through the pandemic.
I think there are a lot of, so many.
To me, the seat squeeze is probably the most impactful.
I think it's had effects that nobody, you know, it has been hard for people to understand and realize.
I did a story once about the psychology of heads being closer together, raises your anxiety, you're feeling that your personal space is being violated.
So I think squeezing people closer together has been a huge change.
I'd say another change, fares and fees, right?
Some good changes here.
No more Saturday night stay requirements.
No more round trip requirements to get cheaper fares.
Change fees in many cases are gone.
And that's a good thing.
But the fees, baggage fees, fees for everything else, they make people crazy.
There's more ways that people...
hate airlines.
And so there's good and bad on that front, but obviously huge change.
And I think the other thing that's worth noting is there's been a lot of consolidation in this business.
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