Scott McCartney

speaker

3,086 appearances 43 recordings 1 series first heard Jul 2017 last heard Dec 2021

Scott McCartney’s voice in public audio — every appearance, attributed to the second.

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Southwest was number one in the lowest rate of complaints filed with the Department of Transportation. voice-verified

Southwest, you know, in particular, has a very generous refund policy. voice-verified

You can change without a change fee. voice-verified

You can use your credit. voice-verified

You can voice-verified

Use the full credit, the full value of the credit, which you can't do at United, for example. voice-verified

Delta was number two. voice-verified

You know, they both have consistently treated customers well, and so their rates of complaints are much lower. voice-verified

Yeah, the rate of mishandled baggage, which the Department of Transportation tracks, it was lower. voice-verified

There was improvement there. voice-verified

But what was interesting to me was the bags still got messed up. voice-verified

And one of the main offenders was American. voice-verified

Did not do well in this. voice-verified

Now, American says they were running a lot of people. voice-verified

They were carrying... voice-verified

a whole lot more people. voice-verified

They didn't cut their schedule as much as other airlines. voice-verified

And they were running them through their hubs much more. voice-verified

So fewer direct flights, more connections. voice-verified

That's more opportunity to have bags get lost or not get on the right flight and things like that. voice-verified

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