Scott McCartney
speaker
3,086 appearances
43 recordings
1 series
first heard Jul 2017
last heard Dec 2021
Scott McCartney’s voice in public audio — every appearance, attributed to the second.
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Appearances
So American was at the bottom.
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It was interesting in baggage, Allegiant was actually at the top, but Southwest had a big improvement.
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And baggage was one of the big reasons why Southwest ended up number one overall.
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At Southwest, bags fly free.
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That's led to a whole lot of baggage per customer at Southwest, slowed them down in the past.
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But over the past year, they installed new baggage tracking.
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They installed systems to actually monitor the health of the baggage systems at key airports.
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And it really showed they lost fewer bags.
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Delta was the most punctual, had the best on-time arrival rate, and that's been pretty consistent for Delta.
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They have made that a priority.
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They do all kinds of really elaborate technical things to keep the operation on time.
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Alaska was number two, and I think worth noting,
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Spirit was number three.
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Spirit, after years of not running such a reliable operation, is really running a good operation in many ways now.
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Overall, the industry, the on-time arrival rate for flights that flew, it was 84%.
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There were about 79% last year.
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It's been consistently going up.
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Airlines have been getting more reliable.
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And 84% in any given year is quite good.
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In a year when you're only flying, you're flying fewer than half your normal flights, you would certainly expect better performance there.
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Showing 841–860 of 3,086 · page 43 of 155
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