Scott McCartney

speaker
3,086 appearances 43 recordings 1 series first heard Jul 2017 last heard Dec 2021

Scott McCartney’s voice in public audio — every appearance, attributed to the second.

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So American was at the bottom. voice-verified
It was interesting in baggage, Allegiant was actually at the top, but Southwest had a big improvement. voice-verified
And baggage was one of the big reasons why Southwest ended up number one overall. voice-verified
At Southwest, bags fly free. voice-verified
That's led to a whole lot of baggage per customer at Southwest, slowed them down in the past. voice-verified
But over the past year, they installed new baggage tracking. voice-verified
They installed systems to actually monitor the health of the baggage systems at key airports. voice-verified
And it really showed they lost fewer bags. voice-verified
Delta was the most punctual, had the best on-time arrival rate, and that's been pretty consistent for Delta. voice-verified
They have made that a priority. voice-verified
They do all kinds of really elaborate technical things to keep the operation on time. voice-verified
Alaska was number two, and I think worth noting, voice-verified
Spirit was number three. voice-verified
Spirit, after years of not running such a reliable operation, is really running a good operation in many ways now. voice-verified
Overall, the industry, the on-time arrival rate for flights that flew, it was 84%. voice-verified
There were about 79% last year. voice-verified
It's been consistently going up. voice-verified
Airlines have been getting more reliable. voice-verified
And 84% in any given year is quite good. voice-verified
In a year when you're only flying, you're flying fewer than half your normal flights, you would certainly expect better performance there. voice-verified
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