Scott McCartney

speaker

3,086 appearances 43 recordings 1 series first heard Jul 2017 last heard Dec 2021

Scott McCartney’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · U.S. Airline Rankings for 2020: Who Scored Highest and Lowest? · 28 Jan 2021 podcast

But at the same time, there were challenges to that. voice-verified

Numerous, numerous cancellations. voice-verified

That affects your on-time rate. voice-verified

And cleaning processes that airlines employed, that can affect your on-time rate. voice-verified

It takes longer. voice-verified

There were periods where boarding procedures were new. voice-verified

Deplaning procedures were new. voice-verified

It took staff time. voice-verified

time to catch up to new rules because of COVID, and certainly took passengers time to catch up to new rules on COVID, and that can slow an operation down. voice-verified

This is one of my favorite categories. voice-verified

You would think at a time when, you know, for a big chunk of the year, flights were flying with five and ten passengers, and you would think the last thing in the world would be that people would get bumped in a pandemic from overbooking. voice-verified

But it happened quite a bit in America. voice-verified

Now, not so much at other airlines. voice-verified

United and Delta have made a concerted effort to really reduce the involuntary denied boarding situations. voice-verified

Delta in particular, over the 12 months we looked at, Delta bumped five passengers. voice-verified

It's an extraordinary achievement, I think, in some ways. voice-verified

Now, they voluntarily denied boarding to tens of thousands of others, but they gave them good incentives to get them to give up their seats. voice-verified

Now over at American, the complete opposite story. voice-verified

American actually bumped thousands of people, even though there was a pandemic, and accounted for 77% of the entire industry's involuntary denied boarding last year. voice-verified

So, you know, without American, the industry really would have kind of solved the problem. voice-verified

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