Scott McCartney

speaker

3,086 appearances 43 recordings 1 series first heard Jul 2017 last heard Dec 2021

Scott McCartney’s voice in public audio — every appearance, attributed to the second.

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WSJ Your Money Briefing · U.S. Airline Rankings for 2020: Who Scored Highest and Lowest? · 28 Jan 2021 podcast

Yeah, what Delta has done is really quite extraordinary. voice-verified

And I'm not sure we're going to ever see five again for a 12-month period, just because the volume of travel will pick up. voice-verified

But they have made a concerted effort to eliminate this. voice-verified

And it looks like they're achieving that. voice-verified

Now, at some point, they may decide that they're being too generous and they're not going to incentivize customers to give up their seats as aggressively as they have been. voice-verified

And so you'll see bumping go up. voice-verified

But let's hope that doesn't happen. voice-verified

Yeah, I think there are several things that are important to passengers that we just can't measure statistically. voice-verified

Cleanliness of airplanes, for example. voice-verified

You know, how effective airlines are at getting rid of virus on surfaces. voice-verified

Ventilation is another area where there's just no data on whether filters are getting changed on their regular schedules as they should be. voice-verified

For the most part, with ventilation, everybody's very similar. voice-verified

They were all flying Airbus and Boeing planes with the same systems using the same filters. voice-verified

So there shouldn't be much variation there. voice-verified

But it would, you know, I'd love to see some data on whether that's the case. voice-verified

You know, there's no data on whether blocking middle seats or not has made any difference. voice-verified

So a lot of things we couldn't measure that I wish we could have this year. voice-verified

I think they learned a lot about canceling flights and rewriting schedules. voice-verified

They had to do it because of the crisis. voice-verified

They had to do it to a more extraordinary extent than had ever happened before. voice-verified

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