Shelly Sun
speaker
1,448 appearances
6 recordings
1 series
first heard Nov 2011
last heard Nov 2015
Shelly Sun’s voice in public audio — every appearance, attributed to the second.
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Appearances
to leverage our brand, our training, our systems to let them grow and serve families um in every market.
And so um that was in July of oh four when we invested in the hotels.
Um we within probably thirty to sixty days of that finally, um, after much trying, um became pregnant and with twin boys.
Um and in uh November I went on bed rest.
And for anyone who knows me, I run
like an energizer bunny, always going and so bed rest was very hard for me.
So I had this idea about wanting to make a difference and wanting to expand through franchising and set on my uh
uh computer if with a a hospital table in my bedroom and set about writing my operations manuals documenting everything that had made us successful in a company owned location to plan for after the the birth of our baby boys that we would give birth to a franchising brand to expand and help entrepreneurs become our franchisees and make a difference in their community with Brightstar Care.
I sure did.
I mean I I I I'm I'm a C P A by background so I clearly love numbers but I'm also a big people person and so um having that connectivity to my staff.
I mean my my staff are like my family and you know we still have performance goals and things like that, but um not having that interaction was really tough for me.
So they uh they uh
Um, put up with me and would come over to the house once a week to do staff meetings, uh, during the time that I had to be on bed rest.
I I mean I think really being exposed to seeing how well um we actually went through um um training with Choice Hotels, um, who Steve Steve Joyce is the CEO of, went through and was so impressed by how not coming from the hotel industry we could be fully trained to, you know, replicate a successful business model and
I had always wanted, even in our original business plan, didn't know the distribution method, but always wanted to be able to del to deliver our healthcare services, you know, around the country and eventually around the world and make a difference in terms of the quality of care and franchising after exposure to it m made a lot of sense as
as to an ability to keep control over the quality and um the branding and the customer experience, but um being very diligent on the selection of good people who were going to be in it for the right reasons, but also were committed to doing what it takes to grow a small business and get it to the point of being successful and
franchising seemed to kinda marry those two things for me.
A great distribution model with a great group of people to be able to help more families, uh, everywhere.
Absolutely.
I I I I think you're right.
Showing 621–640 of 1,448 · page 32 of 73
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