Shelly Sun
speaker
1,448 appearances
6 recordings
1 series
first heard Nov 2011
last heard Nov 2015
Shelly Sun’s voice in public audio — every appearance, attributed to the second.
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Appearances
you
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need to recognize who your top performers are, both in attitude but in in terms of competencies that can be developed and make that investment.
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I think it's hard to make that investment in every single employee.
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So I think I'm realistic about really looking at kind of who are my top ten, which I talk about in the book.
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You know, and we will move to who are the top twenty five and really looking at the top fifty percent of our organization, make sure they've got two year development plans where investing
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I've got
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twelve people in my company going through uh C F E uh certified franchise executive program through the IFA and that's not an inexpensive investment.
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We bring ten to twelve people to uh to the um IFA convention every year just to expose our organization and and consider I only have sixty employees that you know uh you know twenty percent of my organization are coming to convention, that that's a pretty significant investment.
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But I believe it's important to nurture them
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And I believe that my my personnel that have the same passion for my franchisees success, I can't train passion.
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So if they have that innately that they would love to be an entrepreneur but didn't want to take the risk, but they love making it easier and enabling success for those that have jumped off the cliff.
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and taking that risk in our franchisees, those are people that I want to make an investment with.
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And and so that's been our philosophy.
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Very similarly when I looked at a at a president and I was looking externally
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and an individual who had a an amazing track record.
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Um and as I, you know, dealt with a few of my mentors, um, my strategic coach, um, who's outside the franchise industry, but Rocco Farentino and Jeff Hill and helping me kind of think through that decision, knowing that I'd been a founder and I knew every franchisee and their spouse and their kids and you know, the age of their kids and it's just so i s my hands were on everything.
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you know, both Rocco and Jeff said those f those shoes are really hard to fill.
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Um now they tend to be four inch um heels so those they really are hard to to to fill.
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But um thinking about how much better would it be for you to bring in someone a level below and spend a couple of years
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Showing 1001–1020 of 1,448 · page 51 of 73
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