Shelly Sun

speaker

1,448 appearances 6 recordings 1 series first heard Nov 2011 last heard Nov 2015

Shelly Sun’s voice in public audio — every appearance, attributed to the second.

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Franchise Today · Grow Smart, Risk Less - Building a Successful Franchise · 10 Nov 2011 podcast

I mean, J.D.

and I got into the business to make a difference through home care.

And so the excitement of franchising was to help more families.

The fear of franchising is that a franchisee may not do for a family what I would do myself.

And so having an opportunity to truly go undercover and see on the front line that our franchisees

were doing the things for the families that made me so proud was kind of a once-in-a-lifetime experience.

I think the interesting kind of behind-the-scenes pieces that people may not realize about the show is I didn't even know which locations they were going to.

So these were not our best of the best franchisees.

These were not our highest-performing franchisees, and these were not our best caregivers that were working for the franchisees.

So the behind-the-scenes is giving them a list of every franchise location,

And as a franchisor, that makes you a little bit nervous because you've got top, middle, and you might have some that you've got in an action plan scenario.

And then having them go to those locations and interview behind closed doors about 200 caregivers and have them decide.

And I was not able to know even where they were fine-tuning to where I was going.

I didn't know what city I was even flying to until I checked in at the airport.

So, you know, trying to really keep the CEO who's in control of everything off her game to have to go into the scenario and

But it made me so much more proud knowing that I wasn't going in and just inspecting my top locations.

I was going into a random sample of franchisees, a random sample of caregivers, and all of them I would hire to take care of my own twin boys that are six years old and the love of my life, or for my mother or my father who passed away two years ago to take care of them.

That made me so proud.

And I don't know of any other way I could have gone in and seen more

the quality or inspected the quality as Shelly's son.

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