Simon Lehmann
speaker
4,796 appearances
22 recordings
1 series
first heard Mar 2026
last heard 11 Aug
Simon Lehmann’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 22 in all, peaking in Jun 2026 with 5.
Appearances
Let's get on to it.
The three pillar
model.
Before we get into the details, a generally scalable system in an STR business stands on three pillars.
If one of them is missing or weak, the whole system collapses under pressure.
Let me walk you through.
Each of them.
And pay close attention when we get to the third pillar, because that's exactly the component I mentioned at the start.
The one that almost every operator either leaves out completely or underestimates.
Pillar number one, the operating model.
The first pillar is your operating model.
The standardized way work gets done across.
Onboarding, pricing, housekeeping, maintenance, guest communication, and owner reporting.
And I want to be very clear: this is not a binder of SOPs.
It's a tiered playbook, standard.
Premium exception where roughly 80% of your properties run on autopilot and only the 20% that generally require it get controlled variation.
This pillar is critical because without it, every new unit you sign adds operational drag instead of leverage.
You scale headcount linearly with units your margins compress.
And your service quality actually drifts as you grow.
What most operators in our industry get wrong is that they customize per owner.
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