Simon Lehmann

speaker

4,796 appearances 22 recordings 1 series first heard Mar 2026 last heard 11 Aug

Simon Lehmann’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 22 in all, peaking in Jun 2026 with 5.

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And at this scale, that's actually fine.

It works.

What operators at level one are most occupied with is signing their first owners and providing the business model in their local market.

They're learning the trade in real time.

Every booking is personal.

Every owner relationship is direct.

The team, if there is one, is usually one or two part-time helpers and a cleaner network.

The most common mistakes I see at level one, undercharging the owner because operators are afraid to lose the contract.

Customizing the operating model for every single property because it feels like service.

Building a complicated tech stack way too early because they think tools will save them.

And hiring full-time staff before there is enough volume to support them.

There is no standardization.

There is no playbook.

The system exists in the founder's head.

So when they try to scale past 50 units, the wheels come off because they've been built as service business, not a product business.

What an operator structurally needs to move from level one to level two is a standardized operating model.

A first version of the playbook.

Three tiers of service.

The owner contract that enforce those tiers.

and the willingness to say no to properties that don't fit.

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