Stephen Dubner

So in the case of a government function, who would be the two parties that you're translating for?

So in the case of a government function, who would be the two parties that you're translating for?

So in the case of a government function, who would be the two parties that you're translating for?

So is government sludgier in a different way than other institutions or firms, or is sludge pretty much the same everywhere?

So is government sludgier in a different way than other institutions or firms, or is sludge pretty much the same everywhere?

So is government sludgier in a different way than other institutions or firms, or is sludge pretty much the same everywhere?

Like you or I can't decide to give unemployment benefits. I mean, we could, but we don't.

Like you or I can't decide to give unemployment benefits. I mean, we could, but we don't.

Like you or I can't decide to give unemployment benefits. I mean, we could, but we don't.

I'd like you to talk for a minute about the very not good rollout of healthcare.gov way back when. That was a website where you could buy insurance under the new Affordable Care Act.

I'd like you to talk for a minute about the very not good rollout of healthcare.gov way back when. That was a website where you could buy insurance under the new Affordable Care Act.

I'd like you to talk for a minute about the very not good rollout of healthcare.gov way back when. That was a website where you could buy insurance under the new Affordable Care Act.

So what happened? What were the problems that led to that failure and what kind of lessons can you draw from the failure?

So what happened? What were the problems that led to that failure and what kind of lessons can you draw from the failure?

So what happened? What were the problems that led to that failure and what kind of lessons can you draw from the failure?

In 2020, early in the COVID pandemic, Jennifer Palka was brought in by the state of California to help with a similar problem, a state-run website that was overwhelmed by applications for unemployment benefits.

In 2020, early in the COVID pandemic, Jennifer Palka was brought in by the state of California to help with a similar problem, a state-run website that was overwhelmed by applications for unemployment benefits.

In 2020, early in the COVID pandemic, Jennifer Palka was brought in by the state of California to help with a similar problem, a state-run website that was overwhelmed by applications for unemployment benefits.

How do you address that without starting over?

How do you address that without starting over?