Steve (Stephen) Ketchum
speaker
528 appearances
1 recordings
1 series
first heard Jul 2026
last heard 15 Jul
Steve (Stephen) Ketchum’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
And we didn't have to define our culture because everybody knew that they had to change the paper and the printer and order supplies from Amazon and
We were entrepreneurs and it was great.
And then we had some level of success.
Then all of a sudden we woke up one day, I mean, today we have 210 employees, but we woke up one day and there were 50 employees.
And I think in any organization, when you get to a certain size, you can't just assume that everybody knows what the culture is supposed to be.
So we tried to articulate what the culture was and we've talked a little bit about it.
team-oriented, everybody has else's back, no stabbing people in the back, being transparent and communicative.
I mean, we want to disagree, but we want to disagree in an agreeable way.
We certainly don't want a situation where people sit around a room and everybody yeses each other to death.
And I want everybody at the firm to be able to look at me and say, Steve, I think you're making a mistake.
But we actually had to sit, when we got to a certain scale, the leadership had to sit down and say, okay,
What is our culture?
We need to make sure we communicate that to others.
So that's what we did.
Every month or two, I have breakfast with all the new joiners at some point.
And in every one of those breakfasts, I use that culture code anecdote about Danny Meyer and how he thinks about, um, the culture.
He's part of folklore.
Exactly.
What defines culture is you can tell people what you want your culture to be, but if you don't back that up, if we don't create the atmosphere that we just described, that Danny Meyer anecdote, then people will leave.
So we have to define the culture and then deliver that culture, which means we have to hire the right people.
Showing 261–280 of 528 · page 14 of 27
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