Steve (Stephen) Ketchum
speaker
528 appearances
1 recordings
1 series
first heard Jul 2026
last heard 15 Jul
Steve (Stephen) Ketchum’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
We have to make sure that people get rewarded
for embodying that culture.
And so I think what defines it is that you hire the right people, you have low attrition because people enjoy the culture and feel like they're part of something.
I think it's sort of 50-50.
50-50.
100%, because if you don't... And by the way, this happens with almost every growing company.
There's no rule book that says, okay...
Now that you have a certain number of employees or you're managing a certain amount of assets, now you have to tell people what your culture is.
You sort of wake up one day and say, maybe not everybody, maybe it's not intuitive to everybody.
Yeah.
And look, part of it is we have the great good fortune of growing.
And one of the reasons I weight the defining and the communication of culture more than you might have thought was intuitive is because
If every month there are new people coming on board, we need to make sure that we articulate it directly to them.
And then we need to make sure that we remind the managers to define it and to embody that.
And by the way, if we don't constantly communicate, and one of the things I've learned is
whether it's culture, whether it's whatever it is that's important.
One of the things we do at the end of the year, we ask people to do a 360 degree review, or we ask people to do a self-evaluation.
As part of our 360 degree review, we also ask them what we can do better as a firm.
And without fail, a significant percentage of the comments are, we'd love to have more communication about what's going on.
Not just about what our culture is about, but what are we doing?
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