Steven Morell
👤 SpeakerAppearances Over Time
Podcast Appearances
Why?
Because the software is, you have to learn it.
You have to put in two weeks to learn how to use it.
We had in the darkest days, and those were really dark days, we had like 90%.
Annual churn.
Now we are monthly churn.
Oh, wow.
Okay.
We were loading in customers, onboarding customers, and we were losing them at the same time on the other end.
It took us almost three years to figure out how to stop that bleeding.
In the last year, we cut the bleeding down to zero, and now we have net dollar expansion.
Well, hold on.
In total numbers, it's zero.
So we hardly lose any customers and we have in growth numbers, we have a one to two relation ratio of growth.
So for every hundred bucks that come in with new customers, we grow existing customers by 200 bucks.
Does that make sense?
I would have to look that up.
It was a long, very, very dark way.
And, uh, yeah, but we made it through.
Well, we are playing around with new ways.