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Sudip Hore

๐Ÿ‘ค Speaker
183 total appearances

Appearances Over Time

Podcast Appearances

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

One of them is performance.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

We are definitely thinking about performance as one of our top priorities.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

And along with that, we are also going to consider storage efficiency as one of the things that take on next.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

So auto support in general, I would categorize it as near real time.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

So there are different categories of auto support.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

You can have auto supports coming from systems at a daily level.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

So for example, for a lot of our newer ONTAP systems, performance data comes in daily.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

There are some event-based auto supports that are very close to real time.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

Whenever we need to take care of something, something is bad within the system, we get it near real time.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

But there are periodic auto supports and weekly auto support is one of them.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

Yes, absolutely.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

And there are also on-demand auto supports that some of our newer systems are capable of sending based on a request that we may put forward to the system.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

So if you are in a critical or troubleshooting situation, one of our support personnel or a support partner can use the auto support on-demand capability

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

to request an auto support on demand or even request some of the diagnostic logs from the system.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

Absolutely.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

You're right to mention the on-command suite of products.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

And from an alerting and automation perspective, we have a full spectrum of capabilities.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

We have the reactive stuff, which a lot of the vendors do.

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

But given our expertise and how long we have been

TechONTAPPodcast
Episode 80 โ€“ Active IQ (formerly MyAutosupport)

Doing this, we are really getting very good at the proactive and the predictive set of capabilities.