Tara Neal

speaker

2,307 appearances 30 recordings 1 series first heard Mar 2026 last heard 28 Jul

Tara Neal’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 30 in all, peaking in Mar 2026 with 12.

Appearances

newest first · ▶ plays the moment

The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry · Beyond Passwords and OTPs: How Network APIs Are Reshaping Digital Identity Verification · 15 Jul 2026 podcast

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The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry · From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations · 13 Jul 2026 podcast

Welcome to the Fast Mode podcast series. matched

I'm Tara Nail, Executive Editor at the Fast Mode. matched

And with me today is Ergan Merkan, VP of Strategic Account Development in Sales at Aethea, a leading global software vendor delivering CX-focused agentic transformation solutions. matched

Ergun joins us today to discuss a topic that's reshaping how businesses interact with customers and operate internally, the evolution from chatbots to multi-agent orchestration. matched

Welcome, Ergun. matched

It's great to have you with us. matched

Awesome. matched

So, okay, so let's dive into, you know, our first question for today. matched

And, you know, I think everyone has experienced the frustration of talking to a traditional chatbot. matched

We all have, you know, that once promised major customer service transformation, but often delivered like rigid scripted loops. matched

But in the last few years, something fundamental has changed. matched

We are hearing more and more about agentic AI and autonomous operations that represent a different level in servicing customers. matched

So what is actually changing and how the evolution of AI is reshaping the dynamic? matched

Wow, that does sound really amazing, right? matched

I mean, compared to what we had some years ago, you know, the transition has been quite rapid. matched

But you know what, when people hear multi-agent orchestration, it always appears to be very complex, almost like an abstract architecture rather than an everyday reality. matched

How would you explain this multi-agent model in a simple way? matched

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