Tara Neal

speaker

2,307 appearances 30 recordings 1 series first heard Mar 2026 last heard 28 Jul

Tara Neal’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 30 in all, peaking in Mar 2026 with 12.

Appearances

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The Fast Mode Podcasts: Breaking News, Analysis and Updates From Telecoms Industry · From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations · 13 Jul 2026 podcast

Wow, you know, when you think about it, just like humans, you know, what you pointed out, that the more they work, the better they get. matched

That does sound, you know, so interesting because, you know, humans learn, of course, as we go with experience. matched

But imagine the amount of data that machines can ingest. matched

And if they are learning just like us, I can just imagine the kind of capabilities that they're going to have matched

bring to each scenario or use case. matched

So, you know, the technology is here as an everyday reality and the architectural shift is compelling, but the ultimate metric of success is operational validation, right? matched

So what does this actually mean for businesses? matched

I mean, where do they see the biggest impact? matched

Wow, that's really a compelling argument. matched

I can see really how this makes a difference, especially in today's competitive telco market where operators need clear CX advantages to stand out. matched

Maybe you can share a little bit more on this with some real life examples. matched

These are really impressive figures. matched

I just had something that crossed my mind when you were discussing the outcomes. matched

What about the implication on the CX quality? matched

Does it compromise the quality aspects of things? matched

Yes, exactly. matched

Well, Ergun, that sounds really remarkable, you know, because we know when we look at the first contact resolution rates, achieving that level of KPIs while maintaining quality is something that, you know, that is impressive. matched

And especially, you know, you also mentioned the implication on the headcount, right? matched

And I'm sure that that will have a spillover effect on employee morale as well. matched

So, yeah, overall, these figures are really very compelling. matched

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