Tom Verrilli

speaker
703 appearances 1 recordings 1 series first heard Aug 2026 last heard 2 Aug

Tom Verrilli’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months
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Recordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.

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It's not used widely.
But if you don't go a layer deeper and be like, actually, it's only 3% of something, but there's a group of people for whom it's 100% of what they do.
This is their core use case.
And for expediency's sake, because somebody doesn't want to maintain a feature anymore, you're just going to deprecate it.
And then it turns out you blow up the use case of that group of humans.
And then to your last point about network effects, the ongoing spiral effect of that can be enormous.
I think about it a lot in e-commerce of like, this is somebody's business.
If we're just not reliable or we're deprecating a feature, it's kind of like a Westfield mall just turning off the power in the lead up to Christmas without thinking about it.
And so there are real downstream impacts to people's businesses that often come from just a lack of nuance in understanding metrics, particularly averages.
They just lie to you all the time.
And I think I've probably screwed up in all of the ways in my career, but most of the time I've made...
Genuinely, I'm disappointed in my self-levels of decisions.
It's typically that I've relied on averages without thinking about the individual use cases that are hidden underneath.
I think all I'd add, mate, and I've really enjoyed the discussion, so thank you, is I don't think there is one way to do product management, and I don't think there is one way that AI will shape the industry.
So we're pretty confident that for whatnot, the product we're building and the culture of the company that we have, that this model of like,
fewer pms who are more senior with like a lot more autonomy is right for us i don't pretend to you know presume that that will be true for the entire industry but i do think there has never been a better time to go back to the roots of like the actual product work and getting out of that theater and i think that probably is true everywhere
um even if you are still you know there are people who are wonderful people managers and really derive their satisfaction from doing that and growing and coaching and i'm sure there'll be loads of places where that's still valuable so uh assume that at least half of what i've said is wrong in the same basis that half of the things i've probably ever shipped are not correct
Although, to your point earlier, actually the core things will all be the same.
Okay, not to be cliched, but The Hard Thing About Hard Things, I still think is the best book written about product management, just from a breadth of things that you have to go through and try and do and screw up a lot.
Slightly left field, but the best book anyone's ever recommended to me to read, which I now recommend to others, is The Purpose Driven Church by a pastor called Rick Warren.
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