Tommy Mello

I know what happens the time I got the cheap one.

So and I don't think you got to be like super expensive either.

You just got to give the options instead of ultimatums.

Yeah, I guess we've kind of built that into it.

And

I don't know why the vast majority, like, believe it or not, most home service home improvement is still 80% fragmented.

I mean, PEs, private equity is here, but there's so much opportunity.

And I see these Facebook posts about our company.

They're like, look at that.

It was $2,400 for a repair that should have cost $700.

And I'm like, but you guys work from your house.

Your wife answers the phones for free and you're still running the calls.

Like you don't own a business.

Every time you go out of town, you lose money.

You can't keep an employee and you can't afford to pay them six figures for sure.

And like they pride themselves on being able to charge less and not have any employees.

I just, I never understood that.

Oh my gosh, I love that quote.

I need to write this down.

Most expensive home improvement is one you do twice.