Tommy Mello

So that way, instead of running emergency jobs, we can work till 10 on the schedule.

We can get out there first thing at 6 a.m.

And by the way, transitioning the culture to starting at six and working till 10 is not easy to do because when they're used, they're used to work in eight to five.

It's like, but now you get both decision makers there.

Like those are the best jobs after five and before dad leaves or mom leaves for work.

What are most of the common and costly mistakes companies make when following up with leads?

Is there any special technology that you're using?

So you got like a MailChimp, which is, I mean, I was on MailChimp probably a decade ago.

I'm sure it's made a lot of advancements, but we're running 30-plus softwares now.

I mean, we try to do the best of the best, and unfortunately, there's not a one-size-fits-all.

So we've got the camera system, the vehicles.

We've got the scorecards.

We've got Intact.

We've got ServiceTitan.

We've got Lace for the call center.

We've got some follow-up stuff like Chirp.

It's just like it goes on and on and on and on.

And I always say we're a technology that is grassroots.

Is there anything...

that you're like, you have to get set up?