Vijay Anand
speaker
205 appearances
1 recordings
1 series
first heard Jul 2026
last heard 8 Jul
Vijay Anand’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
So let me give you a few examples of this, right?
In an earlier world,
Uh telcos would not touch their legacy mainframe applications.
Today I have telcos where we are modernizing their mainframe environments, but we own the MITS reduction and we own retiring of the legacy infrastructure.
That then self-funds the mainframe modernization business case.
So think of a self-funded business case, right?
Likewise, in other areas like field operations, we
used to we are now signing up for eliminating truck rolls that go into the house of the customer.
Right.
So these are good examples of how we are scaling agentic AI.
doing it differently and how customers have started adopting at scale.
Yeah, I mean, you know, first and foremost, Tara, right, when we think of customer experience, for you know, most listeners, including some of us, we think it is the contact center.
But actually it is not, right?
To me, CX is about every touch point a customer never thinks about until it breaks.
So in my own mind, I frame the problem statement of experience into two components, right?
One is the visible customer experience.
So this is what the customer touches, feels, and there is also the invisible customer experience, which are things that
They never do.
Right?
And let me elaborate on this a little more.
Showing 41–60 of 205 · page 3 of 11
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