Vijay Anand
speaker
205 appearances
1 recordings
1 series
first heard Jul 2026
last heard 8 Jul
Vijay Anand’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
When you think of visible customer experience, we have to look at not just the contact center, but look at the entire value chain.
So let me give you an example.
Let's take a telco, right?
We start with customer acquisition.
So Tara is a new prospect and she wants to sign up with, let's say, a particular telco, right, during the prospecting.
phase, right?
My job as putting, you know, agentic AI is to
Proactively guess the context and then make you a more contextual offer, right?
Instead of generically throwing some numbers and offers at you, right?
So that contextualization to then deliver, let us say, uh an 18% uplift in digital sales conversion is a good example of
What touches the customer right during prospecting phase.
And then once you convert the customer, you get into provisioning and you get into care.
We spoke about the field services example in the last question, right?
So to me, if you are not able to, let's say, eliminate the truck roll.
How do I arm my field technician with the right kind of analytics and insights using agentic AI?
So when he or she turns up to Tara's house, he's spending the bare minimum time at your home.
I mean, end of the day.
The we are letting a stranger into your house, and it is my accountability as the telco that I put the necessary least amount of time required for the tel for the technician to spend at your home, right?
And then you can then reduce, for example, uh repeat truck rolls is the business metric we want to improve.
Then you can extend that conversation to billing disputes.
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