Wade Foster
speaker
1,009 appearances
2 recordings
1 series
first heard Sep 2024
last heard 17 Sep
Wade Foster’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Sep 2026 with 1.
Appearances
And it has a good plan to do that.
The second place is then what happens when things break and how do you recover from that?
Here we've done a fair amount of work, just even in our own support org, trying to figure out how do we actually troubleshoot on behalf of customers and then how do we bake that troubleshooting back into the core product.
And here a lot of it just boils down to
W one of the big learnings is we just have multiple agents run at it.
And so our current we have this auto email program that's running right now.
And for that it spins up five agents, independent agents, that evaluate the troubleshooting situation.
And we notice that when four of the five agents tend to agree, there's a pretty good chance that's actually the the issue that is hitting into it.
And so there's a lot of like data and measurement that just goes into that where you're just trying
Honestly, skill climb and see like how do we actually try a different model, try a different prompting technique?
How do we measure that stuff when we have humans that are editing like auditing the output?
And so when it fails to
And what those humans do is they basically either give a th thumbs up approve or they give a thumbs up rejection and a reason why.
And so those reasons why kick back in and help improve the overall system.
And so you're just kind of going through this loop over and over again to continue just optimize your ability for that workflow to have a higher chance at getting the outcome that you want.
Yeah, I think that's a big part of what it boils down to.
It's trying to identify what are things that are unique to you, what are the things that others can't replicate easily.
And so certainly for us.
We're really good at automation.
We have tons of data on what it takes to do.
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