Wendy Anderson
speaker
371 appearances
2 recordings
1 series
first heard Sep 2018
last heard Jun 2020
Wendy Anderson’s voice in public audio — every appearance, attributed to the second.
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Appearances
Thank you so much for having me.
I'm so glad to be here.
Um, I think that the the idea about the emotional temperature, like taking the emotional temperature has been a really helpful concept for me too.
Um, it's it's one of the first steps in the the calmer talking map, which we'll talk about later, but it's for about kind of advanced care planning with um
with patients who might get COVID um and aren't ill yet.
And I think it's just like having that step there as a reminder that you should just be checking in really open-endedly.
And then I think that the other thing that is helpful about um uh some materials that were developed by VidalTalk around communication skills for bridging inequities is the idea of being really um hyper aware of looking for cues that patients are
showing about, you know, maybe they're seeming angry, maybe they're um seeming mistrustful.
Um and that might be body language, that might be something that they say.
Um, but with those cues, just, you know, really I think having the bravery to say, you know, hey, it seems like you're a little you're a little angry, or it seems like you're kind of upset right now.
Do you like, would you mind telling me what's going on?
Yeah.
Same at San Francisco General.
Yeah.
I think that the idea, you know, Eric, you were mentioning the the VA guide and that just having some simple sentences that are, you know, kind of someone has made those words and um
UCSF has a diversity, equity, and inclusion champion training program.
Um, that I feel like that was the most helpful part of that was just like having words for how could you respond um if you witness something that doesn't seem right to you.
How could you respond to that?
Because I think oftentimes we feel uncomfortable, but we just don't have the words.
that every patient should be um surrounded by clinicians who can skillfully discuss what matters most?
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