Will Critchlow
speaker
1,140 appearances
7 recordings
1 series
first heard Mar 2025
last heard 6 Feb
Will Critchlow’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 5 in all, peaking in Feb 2026 with 5.
Appearances
Um whether it's the whether it's the human or whether it's their agent.
Uh and I think that question is critical to the business model, isn't it?
And I think probably the
Biggest
concern So we uh most of our work is is with the retailers who
do maintain that customer relationship because they have to ship the stuff.
The OTAs.
Have
a big challenge on their hands of of how do they stay relevant in an a agentic world.
They're extremely important to the agent.
Right?
Because the agent wants that price comparison information.
The agent wants those uh review information and so on and so forth.
But they could easily get cut out of the middleman of like once it's used that information, scraped that information, learned which is best, the booking could happen directly, potentially.
So I think there's some business model stuff around, you know, do they have uh do they have favored relationships, do they have unique deals, do they have
Um, is other are they br genuinely bringing some value to that beyond just being a ranking sort order or you know, a pure recommendation?
Um and as I said earlier, in media where there isn't even the transaction, right?
So if you're talking about a uh you know the the wire cutter, for example, New York Times making saying, you know, this is the best pen you can buy, it's like, well sure, thank you.
I'm gonna go and buy that pen now.
Am I going to click on your affiliate?
Showing 521–540 of 1,140 · page 27 of 57
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