Will Guidara
speaker
1,995 appearances
4 recordings
4 series
first heard Oct 2022
last heard 15 Jun
Will Guidara’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Jun 2026 with 1.
Appearances
But change only happens when
You're pushing constantly and gently.
The consistency, meaning that sometimes just persistence and determination alone are omnipotent.
And the gentleness so that you're not just annoying everyone around you and you can actually invite them to believe in what you believe.
That is especially true in restaurants, but I think it can find its way into so many other environments.
When you watch a swan on top of the water, they're just gliding.
But underneath, their feet are kicking like crazy.
It's about this idea that we need to walk through life with composure and grace, but never at the expense of working our tails off to continue moving in the right direction.
There's this idea we used to say, and this was back in the George W. Bush era, we came up with almost as a humorous riff on it, no guest left behind.
That no matter what, if we messed up with someone, we were going to fight to turn them around before they left.
I like to gamify everything and I look at hospitality as a passion, but also a game that you can win.
And if someone comes in and they're in a bad mood or they're not looking to love us or they're just that difficult customer that everyone who's ever run a business has experience with, let's make it a game.
Let's try to make sure that we are the one group of people that can make them happy.
That's another Danny one.
And I think it's so powerful.
The charitable assumption is another way of saying give people the benefit of the doubt.
And by the way, this applies to leadership and service, but let's use service as an example.
If someone comes into the restaurant and they're acting like a jerk,
It's totally reasonable to decide that they no longer deserve our best hospitality, our most gracious service.
That charitable assumption, though, would have you lead from this place.
Showing 341–360 of 1,995 · page 18 of 100
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