Will Guidara
speaker
1,995 appearances
4 recordings
4 series
first heard Oct 2022
last heard 15 Jun
Will Guidara’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 3 in all, peaking in Jun 2026 with 1.
Appearances
Maybe they're acting like a jerk because on their way to the restaurant today, they found out that a loved one died or that their spouse just filed for divorce.
Maybe the person acting like a jerk is actually the person that needs our love more than anyone else in the room.
Now, sometimes the person actually just is a jerk, right?
But I'd always rather err in assuming the best in someone and be proven wrong than the other way around.
That was the word that we used to describe the crazy over-the-top things that we would do for people.
These one-size-fits-one gestures we would bestow on our guests when we'd really listen hard.
Not just the things that they were saying, but looking at their body language, everything that they were giving us, and collect all that information and try to come up with
improvised improvised things that would just well that they would talk about forever and whenever we were able to do one of those things that was a legend let's tell a story related to this that i think that our listeners will find really interesting uh you have a story about a hot dog i'd love to hear that one yeah so this was like the first legend that gave away to many more um
This was after coming in last place, after doing that whole interrogation of the experience, making a lot of changes, but I still didn't think we'd figured out what it meant to be unreasonable.
Until one day I was in the dining room on a busier than normal lunch service, and I was doing what I always did when I was helping out the team.
I was clearing dirty plates.
By the way, that's a reminder to leaders.
The further up in the hierarchy you find yourselves, the more important it is that when you make the decision to help, do the most menial task as often as possible.
Because it's a great way to just remind your people you're never going to ask them to do something you are either unwilling or incapable of doing yourself.
And I found myself clearing appetizers from a table of four.
They were Europeans on vacation to New York just to eat at restaurants.
In fact, this was their last meal.
They were headed straight to the airport from the restaurant to head back home.
And by the way, before I tell the story, if it reminds you of a scene from the show The Bear, it's because they got it from me, not the other way around.
And while I was at the table, I overheard them talking and they were raving about their trip.
Showing 361–380 of 1,995 · page 19 of 100
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