Will Smayda

speaker

387 appearances 1 recordings 1 series first heard Jul 2026 last heard 21 Jul

Will Smayda’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

Appearances

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Banking Transformed with Jim Marous · Why BofA Is Betting on Branches · 21 Jul 2026 podcast

Uh, but if you want to do that, we'll give a phone agent to you.

So, like, I think AI gets us moving in that direction.

I don't think it's something to fear.

And what we talk to our uh bankers about is it's something to embrace.

Everybody's starting to use it in their personal lives to get better information and make that better decisions.

We just say, like, think about that in the environment of banking.

Thinking.

Faster, smarter, more correct answers, so we can serve people quickly.

Yes, in limited cases today.

soon to be far better.

Think about the CRM world, the way in which we weave together our relationships with clients, uh, Salesforce as an example.

Uh AI's coming to the CRM community as well in a big way.

And so as your is your CRM, your software that helps you know your client gets better, um, we'll know more and more about a customer, which which again, what does it mean?

It means we're not gonna offer you the same thing.

that you were just offered online and declined.

That's a terrible interaction.

We should know better.

So like that's what CRM gets us at.

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