Will Smayda

speaker

387 appearances 1 recordings 1 series first heard Jul 2026 last heard 21 Jul

Will Smayda’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

Appearances

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Banking Transformed with Jim Marous · Why BofA Is Betting on Branches · 21 Jul 2026 podcast

We know our customers want like less marketing, they want less phone calls, you know, they want

want less mail in their mailbox.

So if you can be really precise about offering a service to a customer right when they need it, one and two, we can quickly scan the entire neighborhood or city.

Find out which bankers have appointments today at 3 p.m.

Or if it doesn't work for the customer, we can do tomorrow at two.

So in the future, a customer in the middle of a let's say a credit card shopping experience can decide.

I'm gonna go straight through and keep keep researching credit cards here digitally.

I'm also gonna buy digitally.

I don't want hands.

Or I'm confused.

I don't understand this this fine print.

Or I already have a card.

How does this compare?

Will someone help me?

Sure.

If you want to go on a branch, we'll give you the two o'clock appointment.

If you want to chat, we can do that right now.

Or if you want to get on the phone.

Uh and actually talk to the people still talk to one another on the phone, I'm told.

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