Will Smayda

speaker

387 appearances 1 recordings 1 series first heard Jul 2026 last heard 21 Jul

Will Smayda’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Banking Transformed with Jim Marous · Why BofA Is Betting on Branches · 21 Jul 2026 podcast

We are ready for you.

On the banker side, we have time to prepare.

And and as you know, preparing to meet with a client changes everything about the interaction.

Uh, we know where they started, we know what their financial needs might be, we know exactly what transaction they want to accomplish.

We also know the three things that they're not taking advantage of that we can talk to them about.

So so appointments no doubt are our future.

And so we'll do a couple of things.

Um you mentioned AI.

One of the things AI will do for us, it'll do two things for us in the near term.

The first thing it'll do is it'll make an agent, Think Banker, smarter and faster.

It will not replace the agent.

What it will do is, and we have a tool called Erica Assist, which helps our employee base access information faster, make sure that we're getting to the right and correct policies and procedures, which means we make less mistakes and we get clients.

Clients in and out on a service transaction faster.

That's happening.

So think about the way we think about AI is enabling our bankers to be faster, smarter, and deliver better experiences.

That's like right now.

And then what we do in our digital environment is today, the tools by which we engage with clients proactively in the digital space, they're rudimentary.

Customer clicks in a particular page that might be about credit cards, it's a small clue that maybe we should offer them, I don't know, an appointment with a banker in their neighborhood, but it's rudimentary.

We'll get to a point where we're far more intelligent and by the way, less intrusive.

When you're intelligent about your clients, you don't have to ping them all the time.

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