Will Smayda

speaker

387 appearances 1 recordings 1 series first heard Jul 2026 last heard 21 Jul

Will Smayda’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Banking Transformed with Jim Marous · Why BofA Is Betting on Branches · 21 Jul 2026 podcast

That's a thing we can do.

We can set an appointment if they want to discuss buying a home.

So we find out when our our lending professional is available, set the appointment.

Or if they have a simple need, I've got Addison, my daughter, she's 12, she needs a checking account.

Can't we just do that?

Yes, we can do that right now.

And I think I could probably do it in about 14 minutes.

And so we can do the account opening.

And by the way, if you want to come back in three weeks and I can show you the the digital banking tools or the better money habits program that you can work with your kid on, we can do that in in three weeks if you're busy today.

So yeah, the idea is that um

Uh in the past you would go in, someone would be running the lobby.

Would take your information and put you on a couch.

And then make you wait for whatever you're waiting trying to do, or you try to bypass and go straight to your teller because you know what you're gonna get with your teller and you almost don't mind waiting.

Today the idea is we can help you almost with everything at the front door and get you moving quickly.

So that allows us, by the way, to see more customers in a given day.

And instead of have 10 million appointments in a given year, we could have 30.

Which is where we want to go.

Yep.

It's a great question and um something we've been testing for the last few years and are pretty excited about.

Um like I mentioned before, historically you would think about each branch.

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