Will Smayda
speaker
387 appearances
1 recordings
1 series
first heard Jul 2026
last heard 21 Jul
Will Smayda’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
as an individual franchise with individual customers, an individual staffing model.
Truth is, customers don't bank with us that way.
They'll have a primary, probably near their home.
They may have a secondary near their business or where they work.
They might even have a tertiary where they visit family or friends or where they have hobbies or where they have a vacation home.
So customers use our network broadly.
Most use more than one center.
So what we've begun, and dynamic staffing is the language we use, and it what it does is begin to weave together a neighborhood.
So so we'll look at on average four financial centers that serve a neighborhood.
They maybe serve 30,000 people, 20,000 people.
And what we use again, language we use inside the bank, never with our customers, but we use hub and spoke.
And so a hub will be closest to businesses where there's heavy cash transactions, lots of activity, safe box, night drop.
Up lots of kind of traditional banking needs, and we'll staff it up.
Um, we'll have uh longer hours of operation, and we try to really centralize a lot of that work.
And then our spokes, they they still do all the same things, but at far lower volumes, and we'll staff up our specialists in the spokes, so more of an appointment environment.
Um and so they all work together.
And so what you have now is 40% of our staff will work in their primary center and then may drive eight miles on a Saturday to work at the hub.
And turns out they see some of the customers back and forth.
But the idea is instead of having eight people
In one franchise, knowing their very near neighborhood, what you get is 40 people serving Plano, a city of Plano with 150,000 customers.
Showing 241–260 of 387 · page 13 of 20
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