Will Smayda
speaker
387 appearances
1 recordings
1 series
first heard Jul 2026
last heard 21 Jul
Will Smayda’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
So so I think the the idea is um if you can understand your community locally and you can bring small elements.
Um we have digital boards in all of our centers where we'll talk about the amount of hours we volunteered in Cleveland last year and the five major recipients.
I could keep going, but you get the idea.
Yep.
So the idea is, you know
We try really hard to connect locally and local is very specific.
We have market presidents in ninety-seven communities and they help us kind of understand the local culture and needs.
Um, and that shows up in a lot of our financial centers, most of them.
Yep.
I uh the short answer is medium term, we have a we we are we are flat ish on our financial center count count over the medium term.
Think three to five years.
That does not mean we won't spend a billion dollars a year opening new centers in new communities or existing.
And also the word we use is dedensifying.
If you have six financial centers in a neighborhood and you can absolutely well serve your community with five, that's how we reinvest in these new communities.
So we think we have flattish financial center counts.
But like I said at the beginning of our conversation, f historically we were reliant
On walk-in traffic to dictate the count of our centers.
In a future world where we go from 10 million to 30 million appointments, plus the financials of a of a of an individual financial center change dramatically.
And especially if there's a lot of um transparency and freedom between the contact centers where we serve hundreds of millions of customers, digital.
Billions of interactions and the financial center.
Showing 301–320 of 387 · page 16 of 20
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