Will Smayda

speaker

387 appearances 1 recordings 1 series first heard Jul 2026 last heard 21 Jul

Will Smayda’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Banking Transformed with Jim Marous · Why BofA Is Betting on Branches · 21 Jul 2026 podcast

So, what happened in that time period was a massive shift of everyday banking transactions, moving money, making deposits.

Um, a lot of that service or

where cash activity drastically shifted from in the branches.

I mean, you've been in financial centers like me where there used to be 15 tellers on a window, because that's how many customers we would see on the regular.

All much of that shifted digital.

Members all too well.

Right.

So so bringing the financial centers down um from six thousand to thirty seven hundred made sense.

And then we've noticed a different shift, both during COVID.

And then coming out of COVID, which is our core customers seeking advice.

That traffic is not going away.

In fact, we're getting smarter at driving more of our customers in.

But here's the trick: when they want to meet with us.

With an appointment.

And to solve a real business need, not to cash a check or collect a deposit.

So what we do in our centers has changed pretty dramatically.

And for that reason, we're very optimistic about the role of the financial centers in our communities.

Um, you mentioned a couple of statistics uh when you opened.

Um we know, for example, that when we have financial centers uh local to a customer, first of all, they're digital.

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