Will Smayda

speaker

387 appearances 1 recordings 1 series first heard Jul 2026 last heard 21 Jul

Will Smayda’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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Banking Transformed with Jim Marous · Why BofA Is Betting on Branches · 21 Jul 2026 podcast

And if you've been tracking, you know that we've raised the minimum wage across the country to $25 an hour, which means it's a livable wage in most of the country.

And then we take special steps in high cost areas like Seattle, New York, San Francisco.

But we have a livable wage.

And instead of coming in as a traditional teller of 20 years ago, where you are trained with your cash box and your set of transactions, um, you're now trained as what we call a relationship anchor, which means you can absolutely do that.

Cashiering is still there, and some of our customers absolutely still need it and want it.

We also train them on the full digital platform.

So they are experts in Erica, they're experts in our digital bank, and they can toggle with a customer between what we have available digitally and what we have there at the financial center.

And then so here's the fun part: if the client exhibits a need, they they they decide that this is the right time to open.

open a family banking account for their 12 year old because their 12 year old starting to do chores and it's time to start learning about money.

The relationship banker of today will sit down in an office and open the account.

The teller of the past would have raised their hand and waited for somebody to come over and escort the customer in an office and then continue the conversation.

So our relationship bankers of today perform many tasks, which makes the job like there's longevity.

That job will exist in 10 years.

So there's an end, much easier to jump from the relationship banker job to a traditional what we call senior banker, or over time a business banker, a lending officer, a financial advisor.

So we love it.

Now, is it a harder learning curve?

It is.

We recruit all over.

Obviously, we recruit.

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