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7am

Did Coles and Woolies con customers?

11 May 2026

Transcription

Transcript generated automatically by AI and may contain errors.

Chapter 1: What is the main topic discussed in this episode?

1.398 - 28.027 Daniel James

I'm Daniel James and you're listening to 7am. Tim Tams and Tiny Teddies aren't usually the stuff of federal court cases, but product by product, dollar by dollar, the ACCC has been building its case against supermarket giants, Coles and Woolworths, over what it claims were fake discounts. Now both cases have wrapped and the judge is reviewing the evidence.

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28.627 - 41.394 Daniel James

With inflation and grocery prices soaring, the timing couldn't be more crucial. Today, Chief Economist at the Australian Institute, Greg Jericho, on the case against the supermarket giants and its implications for Australian shoppers.

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Chapter 2: What is the case against Coles and Woolworths about?

46.588 - 68.226 Daniel James

It's Tuesday, May 12th. Greg, the ACCC has now wrapped its case against Woolworths. The judge is due to hand down his findings against both Woolies and Coles later this year. Can you start by reminding us what the supermarket giants were accused of?

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68.29 - 81.036 Greg Jericho

Yeah, basically the ACCC is accusing them of deceptively pricing items, suggesting that they're on sale, whereas in reality they were not real sales.

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Chapter 3: How are supermarkets accused of misleading pricing?

81.056 - 100.799 Greg Jericho

So what the case with Woolies is focused on is... A dozen or so items out of a big long list of items that the ACCC found. Things like, we're talking Tim Tams and Fab and Tiny Teddies and all these other items. All the good stuff. All the good stuff.

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100.819 - 115.172 Unknown

Woolies sold the Oreo family pack at a regular price of $3.50 for almost 700 days. Spiking to $5 for just 22 days, it was then added to its prices dropped line at $4.50.

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115.152 - 137.193 Greg Jericho

Yeah, a good example is FAB where the ACCC are basically saying that for 425 days, a two-kilogram pack of FAB was $7. And then for 19 days, Woolies raised the price of that to $14. and then announced, oh, it's on sale at $8.

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Chapter 4: What defenses do Coles and Woolworths have against the allegations?

137.954 - 159.267 Greg Jericho

And the ACCC is saying, really? Actually, what you've done is raised it from $7 to $8, but you just put in a little 19 days at a higher price so that you could say it's on sale, it's a price cut. And Woolies and Coles did this for a range of items where for a long time it would be at a certain price,

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159.247 - 173.8 Greg Jericho

They'd raise it for a couple of weeks, maybe three weeks, and then drop it to a higher price than it had been previous, but below that sort of short-term price. And the accuracy is saying, look, that's not a real sale.

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Chapter 5: What could be the implications if the ACCC wins the case?

174.522 - 177.188 Greg Jericho

That's you manipulating the system.

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177.32 - 201.366 Unknown

The ACCC alleges that the price discounts as promoted were misleading because the discount was illusory. In addition, the ACCC alleges that in many cases, Woolworths and Coles planned the temporary price spike in order to establish a new higher-was price for their was-now price discount promotions.

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201.787 - 204.93 Daniel James

So what was Woolworths' defence to these allegations?

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205.096 - 212.628 Greg Jericho

Well, what was the say? Well, it is a sale, though. It was $14. Now it's $8. It has been dropped. We're not lying.

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Chapter 6: How does inflation affect supermarket pricing strategies?

212.769 - 224.708 Unknown

Woolies argue suppliers drove the price hike, stating, following COVID, there was a period of extraordinary inflation. At no stage did we mislead or deceive our customers.

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224.755 - 248.687 Greg Jericho

people know that prices go up, things don't stay steady for all time. And so how long should we have to keep it? You know, we kept it up at this high price for a good period of time. And then we legitimately did drop it. And when we say on the price tag that yes, like for fab, we dropped it from $14 to $8. Well, that is actually what happened.

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248.667 - 253.493 Daniel James

What happens if the ACCC wins this case? What will it mean for Coles and Woolworths?

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Chapter 7: What role does competition play in the supermarket industry?

253.573 - 260.963 Daniel James

And what are the implications more broadly? I'm tipping Greg, this is probably one of the biggest cases the ACCC has sort of brought forward.

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261.243 - 271.876 Greg Jericho

Yeah, it is a huge one, especially because of who we're dealing with here. I mean, we're not just... This isn't a corner store. This is everyone's corner store.

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272.077 - 283.436 Unknown

If this is found to be true, it's completely unacceptable. This is not the Australian spirit. Customers don't deserve to be treated as fools by the supermarkets.

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283.756 - 292.373 Greg Jericho

Coals and woolies dominate the supermarket industry. But the good thing is it will have broader implications for all businesses.

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Chapter 8: What are divestiture powers and how could they impact the market?

292.613 - 296.14 Greg Jericho

No one else will be able to do this if the ACCC wins.

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296.12 - 314.197 Unknown

We're seeking a significant penalty. This is serious conduct that is of great concern to us that affected many consumers with millions of products sold subject to this practice. That penalty has to be high enough to be not a cost of doing business for such major companies.

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314.737 - 325.587 Greg Jericho

What it will really mean is that customers will have a lot more confidence when they actually do see sales on offer, that it is a real sale.

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325.651 - 354.409 Greg Jericho

you know, if they win this case, whether it be Coles and Woolies, whether it be, you know, even things like hardware stores and so on, everyone is actually going to have to be true blue really about their sales and it can't just manipulate it or let's just have it up for, you know, a time that we think is long enough to get away with, but actually one that we can justifiably say is actually, yes, this is the price that we're charging it at now.

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354.389 - 357.756 Greg Jericho

And if it is on sale, that is because we're offering it on sale.

358.377 - 372.786 Daniel James

What are the chances of the supermarkets losing, though? Because the judge did make a comment during proceedings that the Woolies scheme didn't strike him as nefarious or misleading. Does that indicate he'll side with the supermarket giants?

372.901 - 400.181 Greg Jericho

Yeah, it's a little bit concerning for those who are cheering for the ACCC. It did suggest that they weren't doing this in a deliberate way to trick consumers, but the ACCC is essentially suggesting, OK, maybe they're not doing it so much to trick them, but they're doing the least amount they had to do for it to be legal, for it not to be construed as misleading.

400.682 - 400.782

MUSIC

401.369 - 423.428 Greg Jericho

So in a sense, the ACCC is arguing, okay, the letter of law maybe, but is it the spirit of the law? You know, prices do go up over time. If something goes up because of, let's say, transport costs, how long do they have to keep that up before they can drop it down to a sale is certainly a legitimate argument.

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