In this episode of Power Women In Insurance, Teresa Kitchens sits down with Jessica Fukuchi, President at PCRG Insurance. They chat about hiring and helping team members succeed. Episode Highlights: Jessica discusses how she got into the insurance industry and the idea behind her agency. (1:25) Jessica explains that not having a physical office causes friction with certain customers who prefer to deal with an agency, a local, or an office. (7:19) Teresa mentions that working virtually was difficult for her as a leader and that it requires a particular type of person to work remotely and communicate well. (12:33) Jessica discusses their recruiting process in order to find the ideal individual for their culture and clients. (14:10) Jessica mentions that when it comes to attracting new talent into the industry outside of insurance, she looks for specific skill sets and the way people approach her about why they want to join her team. (20:02) Jessica discusses her training and development strategy for new talent on how to handle various issues they may encounter on a regular basis. (24:51) Jessica shares whether she prefers hiring individuals with no industry experience and teaching them or hiring people with a lot of industry experience and prior knowledge. (32:33) Jessica explains that they have personnel in California, Utah, Arizona, Washington, and Oregon and that since they are a referral-based agency, they write business where people are. (37:42) Key Quotes: “In bringing new talent into the industry outside of insurance, I try to look for skill sets and the way that they message me and say, I want to join your team.” - Jessica Fukuchi “If you can't communicate your company culture, or your value statement, then there's no way that a candidate is going to be able to understand it and grasp it right?, if you don't even know what it is.” - Jessica Fukuchi Resources Mentioned: Jessica Fukuchi LinkedIn PCRG Insurance Contact Teresa Kitchens Sterling Insurance Group

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