In this episode of Power Women In Insurance, Teresa Kitchens sits down with Melissa Dillon, Insurance Exam Queen, and Instructional Designer. Melissa was on the podcast about a year and a half ago and in that time she has opened her own education platform helping people pass insurance exams and start their career in the insurance space. Episode Highlights: Melissa shares about her passion and her career in the insurance industry. (1:28) Melissa mentions that in the last four years, she's spent a lot of time answering student emails and that many people are frustrated that they've been invited into this career space but can't pass the exams. (2:53) Melissa explains that when teaching how to pass the license test, she doesn't simply explain a concept, but she relates it to the student and how they'll perform it in their profession. (10:54) Melissa mentions that she enjoys using real-life examples, which is one of the keywords that appear in her Google reviews. (14:55) Melissa believes that educators are something that is missing in the insurance space. (16:00) Melissa shares that she anticipate having such a large client base of smaller agencies but realized that they needed help without being able to spend hundreds of thousands of dollars for it. (23:28) Melissa shares her amazement at being able to raise an army of people who are enthusiastically referring her and her company to help others. (25:50) Melissa discusses her future plans, which include creating video courses in series that are not recorded classes. (30:11) Key Quotes: “I love to use stories because people remember stories more than they remember facts and details.” - Melissa Dillon “I didn't realize that I would end up having this huge customer base of smaller agencies that need this level of support without having to pay hundreds of thousands of dollars for it.” - Melissa Dillon “My customers have become my sales agents for me. And that's just amazing. And that's probably one of the most surprising things. Like, wow, I have created an entire army of people who are shouting my name, my business out there to help other people. And I did not anticipate that, I did not expect that. And that's just been really cool.” - Melissa Dillon Resources Mentioned: Melissa Dillon LinkedIn Contact Teresa Kitchens Sterling Insurance Group

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