In this episode of Agency Intelligence, guest host Mike Crowley interviews Carrie Galvez Reynolds, Owner of Alan Galvez Insurance. It is never easy mixing family and business decisions but sometimes original or older generations just need to step aside. Carrie used a unique situation in her family agency to remove one of the parents from the agency. It was a business decision, not a personal decision. Sometimes you need to chalk it up to this is what is best for the business and here is why. Carrie tells in detail how she made that transition. Episode Highlights: Carrie shares her career background. (2:57) Carrie explains how ‘Insurance Goddess’ became her character. (9:13) Carrie mentions the bravest thing she has done. (14:25) What was the reaction of Carrie’s parents when she showed up as Cleopatra? (15:52) Carrie gives a piece of advice to the listeners to help motivate them to make those changes. (19:19) Carrie shares the problem she faced last year in the agency. (27:58) Carrie shares why the last few years have been the best they’ve had, from a cultural standpoint. (34:51) Which does Carrie prefer, audiobooks or podcasts? (37:53) Does Carrie prefer remote work or office work? (38:44) Key Quotes: “I accomplished what I wanted to accomplish, and I didn't hurt anybody in the process, and I really had a good time with it. So, that was probably one of the bravest things I ever did.” - Carrie Galvez Reynolds “If you really need to make your case, there are plenty of people in our space. Now, thank heavens for that, they have taken the plunge and are doing lots of things that you could use to make your case to the family members.” - Carrie Galvez Reynolds “It’s hard enough to find good people to begin with. You’ve got to take care of your people.” - Carrie Galvez Reynolds Resources Mentioned: Carrie Galvez Reynolds LinkedIn Alan Galvez Insurance Reach out to Mike Crowley Agency Intelligence

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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