Send us a message!In this episode, Alex & Annie sit down with Pierre-Camille Hamana, founder and CEO of Hospitable, to talk about the evolution of vacation rental software and why adoption across the industry still has so much room to grow.Pierre-Camille shares how his own experience as an Airbnb host in Brussels led to the creation of Smartbnb, which later became Hospitable. What started as a solution for repetitive guest messaging has grown into a broader property management platform supporting communication, operations, channel management, direct bookings, payments, and more.The conversation also explores why many hosts and operators still hesitate to adopt property management software, how Hospitable is working to make software more accessible, and what AI could mean for guest communication, support, direct bookings, and the future of vacation rental distribution.In this episode, we discuss:02:27 - How Pierre-Camille’s experience as an Airbnb host led to the creation of Hospitable04:22 - Why guest messaging became the starting point for a larger software platform09:45 - How Hospitable evolved from Smartbnb into a broader property management system20:16 - Why software adoption remains low across parts of the short-term rental industry21:55 - The challenges that keep smaller hosts and operators from adopting software23:44 - Hospitable’s approach to making property management software more accessible17:47 - How self-managers can grow into co-hosts or professional property managers41:47 - The role of AI in guest messaging, customer support, and software usability44:07 - Why AI should make tools easier to use, not simply add more complexity53:07 - What AI agents could mean for OTAs, direct bookings, and property discovery53:07 - Why strong owner service, guest experience, and operational consistency still matter as technology evolvesConnect with Pierre-Camille:LinkedIn: https://www.linkedin.com/in/pchamana/ Connect with Hospitable:Website: https://hospitable.com/partners/alex-annie LinkedIn: https://www.linkedin.com/company/hospitable/ Instagram: https://www.instagram.com/hospitable_com/ Facebook: https://www.facebook.com/hospitable/ ✨ Exclusive Offer to Alex & Annie Listeners:Automate your short-term rental operations with Hospitable.Start a 14-day free trial and get 25% off your bill for the first 6 months.👉 Get started: https://hospitable.com/partners/alex-annieReach more guests across top travel sites with BookingPal.Alex & Annie listeners get onboarding fees waived + 20% off the first two months.👉 Get started: https://alex-and-annie-offer.bookingpal.com/ Enjoy 20% off a monthly or annual subscription to Lasoh’s Guest Portal or House Manual when you use code: AlexandAnnie. Valid through May 31, 2026.👉 Access the offer here: https://explore.lasoh.io/alex-annie #vacationrentals #shorttermrentals #pms

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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