All About AI with Shervin
Master Microsoft Copilot Studio and ServiceNow Connectors - Tips By a Microsoft Engineer
10 Aug 2025
Increase business value by using Copilot Studio to create a custom connector with ServiceNow and Copilot for Microsoft 365. Copilot AI can reason over ServiceNow cases, sort data, and even create reports. Join Shervin Shaffie, Copilot Principal Engineer at Microsoft as he illustrates, step by step, how to connect these traditionally disparate systems. Shervin will start from the beginning and illustrate how tenants have to be configured, before moving into Copilot Studio and building out the ServiceNow connector. Ultimately he will demonstrate the end-user experience of this powerful business process enhancer.⏩ To watch this Podcast as a video, please visit my YouTube Channel, Collaboration Simplified: https://youtube.com/@collaborationsimplifiedThis Podcast represents the opinions of Shervin Shaffie and his guests to the video and does not reflect the opinions of Microsoft, affiliates, or the companies with which this video's participants are affiliated with.
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