Armchair Anonymous: Bad Customer
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What is the premise of the 'bad customer' story introduced at the start?
Welcome, welcome, welcome to Armchair Anonymous. I'm Dan Shepherd and I'm joined by Monica Batman.
Hi there.
Today we have a s lots of stories for in fact of bad, bad customers. Ooh. Naughty
customers. Bad customer.
I regret not uh making the prompt naughty customers as opposed to bad well, because in fact one of these people is very, very naughty. Deviant I would say. We could have done deviant customers. So Oh creepy. People have people have really dealt with a lot of stuff, you know.
It's hard to be in customer service.
It's it's a beatdown. It's a beatdown. It's probably one notch under the nurses, what what they're dealing with, right? Yeah. Okay, please enjoy naughty bad customers.
All times come and go. Good times. Check them slow. My life. I had them both. But one thing You gotta know. I'ma keep on shining.
Hello. Hello.
Already a fun accent on the table.
I'm from the UK. Oh, wonderful.
Whereabouts?
Manchester.
Oh wow, you love Manchester. Dax had a love affair with someone from Manchester and he loves it.
It's definitely opened my heart to Manchester for sure.
There's a bit of a competition between the Northerners and the Southerners in the UK and I'm Team Northern.
I'm glad to hear that's standard with North and South, 'cause Northern Californians hate Southern Californians, but we love them.
And generally Northerners hate Southerners in the United States.
Yes, there's obviously a very historic North South issue in the US. So you're from Manchester. Have you ever left?
Yes, I'm only visiting Manchester this time. So I live in Singapore. Oh my gosh. Holy smokes,
what are you doing in Singapore?
I actually run a recruitment company for the shipping industry, for the maritime industry. So it's my own company I actually set up this year. So it's been an exciting year. Congratulations. That's a big deal.
Will you be a spectator at the Formula One race that's coming in a few weeks?
Oh yes. And we go every year. There's one in Singapore.
Yeah. Not only is there one in Singapore, but my dream is if you stay at that hotel with the weird boat on top, you can be in the pool and watch the race.
Cool. It's a really cool weekend. The vibe is amazing. It's very busy, but it's a fabulous weekend. We don't miss it.
And if you stayed at that place, what's it called? Like the Marina Bay or something?
Marina Bay Sands. I haven't stayed there, but you can visit. And they've got a lovely cocktail bar on the top floor with an amazing view. So you can see the whole of the track pretty much from that bar. It's pretty amazing.
Wow, that's amazing. My mom is dying to go to Singapore.
Oh yeah.
It's been on her list for as long as I can.
I went in ninety nine, but I think it's changed quite a bit.
I've lived there for eight years now, and even in those eight years, it's almost unrecognizable. It's changed so much. There's so much building work, it's progressed so much. It's a really very popular destination now to live, to visit.
Okay, so you have a bad customer story.
I do. So this does take place in the UK. It takes place in 2014. I was living and working in London at the time, and I was working in a West End theatre, one that showed Mamma Mia. So just to set the scene a little bit, three things that you should know about the story coming up. First of all, is it takes place in the summer holidays. So the theatre that I worked in. Had a deal. For one month of the summer holidays where one child goes free per one paying adult. So that month is always crazy. There's loads of kids in the Matine shows. It's a very family-friendly show, Mamma Mia. The second thing to note is that it is also very popular, the Matine show with hen parties, bachelorette parties. Oh I
love that. I've never
heard
Yeah, I like hen parties. Me too.
Particularly Mamma Mia, you know, it's a fun show and it sets the day up nicely. And the third thing is that this theatre is about one thousand one hundred seat capacity. So it's not huge, but it's not tiny. And most of those one thousand one hundred people turn up to the theatre fifteen minutes before the show starts. The last fifteen minutes before the show starts is Mayhem.
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Chapters
8 chapters
1
What is the premise of the 'bad customer' story introduced at the start?
0:00–10:15
2
How does the theatre usher identify red‑flag customers during a busy matinee?
10:15–18:14
3
What chaotic events unfold when the hen‑party customers disrupt the show?
18:14–26:05
4
How does the situation escalate to police involvement and what are the consequences?
26:05–34:26
5
What is the surprising twist involving the step‑mother and the homeowner?
34:26–42:28
6
How does the bartender’s night turn violent with a hatchet attack?
42:28–50:18
7
What lessons do the guests share about handling extreme customer incidents?
50:18–53:43
8
How do the hosts wrap up the episode and tease upcoming content?
53:43–54:10