423: Creating Tail Spend ROI Through an Improved Buyer Experience w/ Jean-Baptiste Anne & Vishal Patel

The high number of low-cost transactions is just the beginning of the challenges with tail spend management. Spend often finds its way into the tail through multiple 'wrong turns,' each of which requires a different approach by procurement and a correspondingly different resolution. There is no one 'cause' of tail spend and therefore there is no one solution.  In this episode, which is based on an AOP Live session, host Philip Ideson speaks with Jean-Baptiste Anne, Head of Enterprise Sales and Professional Services Teams for Amazon Business, and Vishal Patel, VP of Product Marketing at Ivalua about all things tail spend. How do they define it, how to integrate self-service models, and ways to look at the ROI of your tail spend program. Jean-Baptiste Anne and Vishal Patel answer audience questions about: The differences between a dedicated tail spend solution and integrating that same capability into a platform How to know that you are making the right investment to deliver a tail spend ROI for your company The criticality of understanding what is in your tail spend to being able to direct it through self-guided buying options such as Amazon Business, new procurement-led sourcing projects, or incorporation into existing contracts

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