The transformation from Shared Service Centers to Global Business Services marks a significant shift in how organizations can achieve operational excellence and strategic value. This evolution is not merely about streamlining processes; it is about reimagining the entire framework of service delivery to foster innovation, agility, and responsiveness in today’s business environment. Listen to Mitul Rustagi from Johnson Controls talk with Bank of America’s Michael Bosacco and Jay Davenport on how organizations can leverage advanced technologies, data analytics and best practices to enhance efficiency and achieve peak performance. Host: Michael Bosacco, Head of GTS Advisory, Bank of America Co-hosts: Mitul Rustagi, Vice President of Global Finance Center of Excellence, Johnson Controls Jay Davenport, Co-head of Global Corporate Sales, Bank of America MAP 7418795 / 6-6-26

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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