Banking Transformed with Jim Marous
Episodes
Tinkoff: Russia’s Challenger Bank of the Future
15 Dec 2020
Contributed by Lukas
Founded in 2006, Tinkoff is Russia’s largest online challenger bank offering a huge range of services, including mobile personal and business accoun...
Starling: Not Your Typical Challenger Bank
08 Dec 2020
Contributed by Lukas
We have had the opportunity to interview many fintech start-ups and challenger banks on the Banking Transformed podcast. None are like Starling Bank. ...
How Will Banking Evolve as We Enter 2021?
01 Dec 2020
Contributed by Lukas
When COVID-19 hit, the banking industry was caught off-guard, needing to provide financial services without physical structures, deliver relief to con...
Closing the Gender Gap in Banking and Fintech
24 Nov 2020
Contributed by Lukas
Banking has historically been an industry founded by men, run by men, with products created for men. Recently, progress has been made, but the gender ...
Delighting Customers by Removing Friction from Banking
17 Nov 2020
Contributed by Lukas
The best way to increase sales, loyalty and customer satisfaction is to reduce the effort needed to proceed along the customer journey. Jeff Bezos sai...
Building a Culture of Innovation in Times of Crisis
10 Nov 2020
Contributed by Lukas
The outbreak of the COVID-19 posed great challenges to the global economy and people’s daily lives, and has had far-reaching consequences beyond the...
Banking Can't Ignore The GenZ Potential
03 Nov 2020
Contributed by Lukas
While almost every financial institutions wants to market to, and build relationships with, the Gen Z consumer, few organizations understand who the G...
The Future of Banking Starts Now
27 Oct 2020
Contributed by Lukas
Before the pandemic, digital transformation was optional for many organizations. When COVID-19 took hold, necessity dictated that all organizations ‘...
WeBank: The Most Advanced Digital Bank in the World
20 Oct 2020
Contributed by Lukas
When you think of global leaders in digital banking, the conversation must start with Tencent-backed WeBank, the first digital-only bank in China. Lau...
The Role of Banking in the Future of Digital Identity
13 Oct 2020
Contributed by Lukas
According to a recent survey by Deloitte, nearly two-thirds of respondents said that global digital identity will be very important in the future desp...
Can Two Legacy Banks Become a Digital Banking Leader?
07 Oct 2020
Contributed by Lukas
In late 2019, BB&T and SunTrust combined to become the 6th largest bank in the country, serving 10 million households. Looking at the strategic and fi...
OCC Provides Path For Banking Revolution
06 Oct 2020
Contributed by Lukas
In May of this year, Brian Brooks took office as Acting Comptroller of the Currency (OCC). During his short tenure, Brooks has already made statements...
Jumpstarting Your Career During a Pandemic
29 Sep 2020
Contributed by Lukas
There has never been a more important time for executives to evaluate their position in the marketplace and to determine their future path to personal...
Most Digital Lending Not Ready for Prime Time
25 Sep 2020
Contributed by Lukas
In a post-COVID world, financial institutions must deliver innovative credit options, on-demand, in an almost instantaneous manner. To accomplish this...
How to Build a Digital Banking Lifestyle ‘Super App’
22 Sep 2020
Contributed by Lukas
Dubai-headquartered Emirates NBD has the distinction of being a legacy bank fully committed to innovation, digital transformation and customer-centric...
Dave: A Digital Banking Platform for the Underserved
15 Sep 2020
Contributed by Lukas
Even before the pandemic, there was a financial crisis where many consumers had difficulty making ends meet, causing missed monthly payments or overdr...
BankMobile: From Fintech Bank to TechFin Platform
08 Sep 2020
Contributed by Lukas
In 2014, BankMobile was launched as a division of Customers Bank. As opposed to relying only on organic growth, BankMobile quickly grew with a B2B2C s...
Varo: The First Nationally Chartered Fintech Bank
01 Sep 2020
Contributed by Lukas
Until recently, fintech firms have usually partnered with traditional banks to provide banking services as opposed to going through the lengthy and co...
Wealthfront: Transforming From a Robo-Advisor to a Digital Bank
25 Aug 2020
Contributed by Lukas
The battle to become the primary financial relationship for consumers continues to intensify, with the lines blurring between traditional banks, digit...
Financial Marketing Takes Center Stage
18 Aug 2020
Contributed by Lukas
The Digital Banking Report has just completed research on the impact of the pandemic on financial marketing. We found that changes in almost every are...
How COVID-19 Redefined Consumer Expectations in Banking
11 Aug 2020
Contributed by Lukas
While COVID-19 forced people into a digital-only lifestyle, there was still a desire for humanized experiences. Some banks and credit unions were prep...
The Power of Social Media Influencers in Banking
04 Aug 2020
Contributed by Lukas
In a world impacted by COVID-19, brand recognition and authenticity have never been more important, while the reach of traditional marketing channels ...
COVID-19 Provides Wake-Up Call for Cloud Banking
28 Jul 2020
Contributed by Lukas
The COVID-19 crisis has put a spotlight on the outdated tech infrastructures of many traditional financial services companies. As cloud computing has ...
What Makes Navy Federal a Perennial CX Leader?
21 Jul 2020
Contributed by Lukas
With an immediate shift to a work-at-home reality and increased use of digital channels, organizations need to think beyond immediate operational chal...
Challenger Bank Grows by Supporting Financial Inclusion
14 Jul 2020
Contributed by Lukas
Most traditional banks were unprepared for the flight to digital that occurred due to COVID-19. Mobile-only challenger bank Current has seen customer ...
CaixaBank: Innovation Drives Digital Transformation
07 Jul 2020
Contributed by Lukas
At no time has the importance of innovation and the deployment of advanced technologies in banking been more evident than today. With more consumers e...
How Citi Maintains Customer Loyalty During a Pandemic
30 Jun 2020
Contributed by Lukas
COVID-19 has had an immediate impact on loyalty and reward programs due to the unprecedented period of low travel and entertainment. As people stopped...
Marcus by Goldman Sachs: Digital Banking Built for the Consumer
23 Jun 2020
Contributed by Lukas
Many fintech firms struggle to gain scale, funding and brand recognition in an increasingly crowded banking ecosystem. Leveraging the power of digital...
Four Seismic Shifts That Are Changing Banking
16 Jun 2020
Contributed by Lukas
The banking industry had been warned for decades to become more innovative, transform to digital, embrace new technologies and become more aware of co...
Banking Must Move Beyond Rhetoric On Social Issues
09 Jun 2020
Contributed by Lukas
The world is faced with uncertain times caused by the global pandemic combined with demands for increased equality, diversity and inclusion. Beyond em...
Is There a Fintech Fallout on the Horizon?
02 Jun 2020
Contributed by Lukas
In the past decade, the marketplace has seen the development of more banking competitors than in the previous hundred years. From solution specific fi...
Why COVID-19 Will Stimulate Innovation in Banking
26 May 2020
Contributed by Lukas
The COVID-19 crisis has impacted both humanity and business in an instantaneous and dramatic way. But, while each pandemic throughout history has been...
Data and Advanced Analytics: A Key to Survival
19 May 2020
Contributed by Lukas
Data and advanced analytics are the foundation of every organization. Beyond improving efficiency and understanding business success, the power of dat...
Leadership Excellence in Crisis: An Interview with Tom Peters
12 May 2020
Contributed by Lukas
The best and most respected leaders shine the brightest during times of crisis. Not relying on a crisis management plan, the best managers surround th...
How Fintech Unicorn Lemonade is Disrupting Insurance
05 May 2020
Contributed by Lukas
The financial services industry is known for century-old institutions with rules and policies that are often outdated, yet preserved by regulations. W...
COVID-19 Impact on Future of Retail Banking
29 Apr 2020
Contributed by Lukas
The COVID-19 pandemic is the most serious challenge to retail banking in almost a century. Retail banks have had to rethink distribution, support gove...
The Digital Banking Tipping Point
28 Apr 2020
Contributed by Lukas
According to Malcolm Gladwell, a ‘tipping point’ is the moment of critical mass, when an idea, trend or behavior crosses a threshold and spreads l...
COVID-19 is Fast-Tracking Digital Transformation
21 Apr 2020
Contributed by Lukas
In the book, 'Disrupt Yourself', by Whitney Johnson, it is suggested that the disruptions and changes that matter most start with personal disruptions...
The Future of Work Post COVID-19
15 Apr 2020
Contributed by Lukas
After COVID-19, the world around us will be changed forever. In a matter of weeks, working from home has become the norm, not the exception. The virus...
Financial Irrationality During COVID-19 Crisis
14 Apr 2020
Contributed by Lukas
Despite the best intentions, consumers do not always act rationally with regards to money management. While we all know that we should limit debt and ...
Building a Culture-Driven Virtual Bank
07 Apr 2020
Contributed by Lukas
I had the unique opportunity to visit WeLab as part of my visit to China in early January. WeLab uses proprietary risk management technology and advan...
Banking Must Improve Financial Wellness For All
31 Mar 2020
Contributed by Lukas
According to the 2019 U.S. Financial Health Pulse report, less than 30% of Americans could be considered financially healthy, with millions of househo...
COVID-19 Will Change the Way Consumers Bank Forever
26 Mar 2020
Contributed by Lukas
The number of bank branches and the number of people visiting bank branches has been decreasing for years. As a result of recent events, many organiza...
Organizations Should Double Down on Innovation Now
25 Mar 2020
Contributed by Lukas
The push for digital banking amid the growing emphasis on social distancing has put a spotlight on those organizations that have lagged behind the mar...
Marketing During Times of Disruptive Change
24 Mar 2020
Contributed by Lukas
The marketing profession has moved from art to science, with the use of new technologies powered by artificial intelligence (AI), with a level of pers...
How AI Can Revolutionize Banking
17 Mar 2020
Contributed by Lukas
Financial institutions that are leaders in the use of data and AI are quickly differentiating themselves in a marketplace that puts a premium on data-...
Globalization of Fintech and Banking in the Age of Disruption
10 Mar 2020
Contributed by Lukas
The marketplace is in a state of confusion and disruption as the coronavirus outbreak impacts the banking ecosystem and all industries worldwide. Chan...
Transforming Customer Experiences with Personalization
03 Mar 2020
Contributed by Lukas
In a digital world, consumers want experiences that are highly personalized and contextual. From the way they search to the way they shop, view conten...
The Importance of Attracting Rebel Talent
25 Feb 2020
Contributed by Lukas
Traditional organizations find rebels to be disruptive troublemakers who make processes and decisions more difficult. Legacy organizations that are em...
Why Digital Transformations Fail
18 Feb 2020
Contributed by Lukas
Digital transformations have an exceeding high failure rate despite being one of the most important components of a firm's long-term survival. Digital...
Cultivating a Disruption Mindset
11 Feb 2020
Contributed by Lukas
We have often discussed the correlation between innovation and digital transformation, and the positive impact on consumer satisfaction, investment in...
China: Emergence of a Tech and Innovation Superpower
04 Feb 2020
Contributed by Lukas
The debate about what city is the fintech capital of the world continues, as more players enter the market and more money is invested into the very ac...
The Chinese Fintech Revolution
28 Jan 2020
Contributed by Lukas
China is quickly becoming home to the largest fintech ecosystem in the world, benefiting from historically low use of traditional banking, high smartp...
Current State of Digital Banking Transformation
21 Jan 2020
Contributed by Lukas
Digital Banking Report has just released a study on the current state of digital transformation in the banking industry. This research not only looks ...
The Technology Fallacy
14 Jan 2020
Contributed by Lukas
A great deal of recent research finds that simply buying the best or newest technology will not create digital transformation success. Beyond technolo...
Banking Distribution Strategies for the Next Decade
07 Jan 2020
Contributed by Lukas
The ability to compete in the future will require new systems, new processes and a new culture. One option is to build a successor bank that would be ...
How to Win Tomorrow's Digital Consumer
31 Dec 2019
Contributed by Lukas
Consumers insist on experiences that are personalized, friction-free and that make their lives easier. It’s no longer enough for organizations to st...
Biggest Fintech Winners of 2019
24 Dec 2019
Contributed by Lukas
Automation and digital technology aimed at improving financial services continues to impact the banking ecosystem. From mobile payments to digital len...
The Future of Fintech Investments
17 Dec 2019
Contributed by Lukas
After a record-breaking 2018, fintech investment activity continues strong in 2019, as new start-ups take aim at traditional banks and credit unions t...
The Importance of Customer Success Management
10 Dec 2019
Contributed by Lukas
Buying the right technology solution is only the beginning of the digital transformation journey. Organizations need onboarding support from solution ...
Keys to Becoming a Digital Bank
03 Dec 2019
Contributed by Lukas
Digital transformation in banking cannot occur without rewiring back-office processes, including streamlining operations and integrating data sets. Bu...
Reinventing the Customer Experience in a Digital World
26 Nov 2019
Contributed by Lukas
Organizations in all industries need a new operating model that puts the customer’s needs at the center of all digital transformation strategies. Th...
The Power of Design in Digital Transformation
19 Nov 2019
Contributed by Lukas
Digital transformation is a challenge for organizations due to legacy infrastructure, internal silos, lack of a clear vision and resistance to change....
AI and the VoiceFirst Revolution
12 Nov 2019
Contributed by Lukas
The power of voice-based interactions has grown exponentially with the addition of always-on systems, combined with advanced analytics (AI), cloud-bas...
One-on-One With Steve Wozniak
07 Nov 2019
Contributed by Lukas
A Silicon Valley icon and philanthropist, Steve Wozniak helped shape the computing industry by co-founding Apple Computer with Steve Jobs in 1976. Sin...
Personal Growth During Times of Digital Disruption
05 Nov 2019
Contributed by Lukas
Digital disruption is impacting today's worker more than ever, with sociologists believing that today's worker will need to 'reinvent themselves' seve...
Principles of Becoming an Algorithmic Leader
29 Oct 2019
Contributed by Lukas
Digital transformation is not as much about technology as it is about the leadership and cultural changes that are required to respond to a new busine...
The Power of Open Innovation Platforms
22 Oct 2019
Contributed by Lukas
Every financial institution is looking for the next ‘big idea’ or ‘next generation’ digital app that will differentiate an organization by mak...
A Practitioner’s Guide to Digital Transformation
15 Oct 2019
Contributed by Lukas
Many people talk about digital transformation in financial services, but few have actually built a digital banking organization from the bottom up. Wh...
How Mobile Drives Digital Transformation
08 Oct 2019
Contributed by Lukas
Mobile initiatives are aligning with emerging technologies to become the centerpiece of most enterprise-wide digital transformation efforts at banks a...
Building One to One Digital Relationships
01 Oct 2019
Contributed by Lukas
It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on t...
A Futurist's View of Banking and Technology
24 Sep 2019
Contributed by Lukas
Digital disruption is occurring globally, impacting not only the way products and services are consumed, but how they are marketed and delivered using...
It's Time to Rethink the Innovation Process
17 Sep 2019
Contributed by Lukas
The future of innovation is not defined by technology. Innovation is defined by doing something new and different that works. Organizations hoping to ...
The Magic of Digital Transformation at Disney
11 Sep 2019
Contributed by Lukas
Disney is a great example of an organization that has changed tremendously through the years, leveraging data and new technology without forgetting th...
Contextual Data is Changing the Future of Banking
03 Sep 2019
Contributed by Lukas
The financial services industry has seen a great deal of disruption from digital-based alternatives. Many of these challengers use advanced technology...
Leadership Lessons for Bankers from the Former CMO of Kodak
14 Aug 2019
Contributed by Lukas
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined cul...
How to Humanize Digital Experiences in Banking
13 Aug 2019
Contributed by Lukas
In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ...
Status Quo is Not an Option with Gary Vee
13 Aug 2019
Contributed by Lukas
Gary Vaynerchuk (Gary Vee) is a serial innovator, social media icon, chairman of VaynerX, and the active CEO of VaynerMedia. He wants you to have a pr...