Banking Transformed with Jim Marous
Episodes
What Makes Navy Federal a Perennial CX Leader?
21 Jul 2020
Contributed by Lukas
With an immediate shift to a work-at-home reality and increased use of digital channels, organizations need to think beyond immediate operational chal...
Challenger Bank Grows by Supporting Financial Inclusion
14 Jul 2020
Contributed by Lukas
Most traditional banks were unprepared for the flight to digital that occurred due to COVID-19. Mobile-only challenger bank Current has seen customer ...
CaixaBank: Innovation Drives Digital Transformation
07 Jul 2020
Contributed by Lukas
At no time has the importance of innovation and the deployment of advanced technologies in banking been more evident than today. With more consumers e...
How Citi Maintains Customer Loyalty During a Pandemic
30 Jun 2020
Contributed by Lukas
COVID-19 has had an immediate impact on loyalty and reward programs due to the unprecedented period of low travel and entertainment. As people stopped...
Marcus by Goldman Sachs: Digital Banking Built for the Consumer
23 Jun 2020
Contributed by Lukas
Many fintech firms struggle to gain scale, funding and brand recognition in an increasingly crowded banking ecosystem. Leveraging the power of digital...
Four Seismic Shifts That Are Changing Banking
16 Jun 2020
Contributed by Lukas
The banking industry had been warned for decades to become more innovative, transform to digital, embrace new technologies and become more aware of co...
Banking Must Move Beyond Rhetoric On Social Issues
09 Jun 2020
Contributed by Lukas
The world is faced with uncertain times caused by the global pandemic combined with demands for increased equality, diversity and inclusion. Beyond em...
Is There a Fintech Fallout on the Horizon?
02 Jun 2020
Contributed by Lukas
In the past decade, the marketplace has seen the development of more banking competitors than in the previous hundred years. From solution specific fi...
Why COVID-19 Will Stimulate Innovation in Banking
26 May 2020
Contributed by Lukas
The COVID-19 crisis has impacted both humanity and business in an instantaneous and dramatic way. But, while each pandemic throughout history has been...
Data and Advanced Analytics: A Key to Survival
19 May 2020
Contributed by Lukas
Data and advanced analytics are the foundation of every organization. Beyond improving efficiency and understanding business success, the power of dat...
Leadership Excellence in Crisis: An Interview with Tom Peters
12 May 2020
Contributed by Lukas
The best and most respected leaders shine the brightest during times of crisis. Not relying on a crisis management plan, the best managers surround th...
How Fintech Unicorn Lemonade is Disrupting Insurance
05 May 2020
Contributed by Lukas
The financial services industry is known for century-old institutions with rules and policies that are often outdated, yet preserved by regulations. W...
COVID-19 Impact on Future of Retail Banking
29 Apr 2020
Contributed by Lukas
The COVID-19 pandemic is the most serious challenge to retail banking in almost a century. Retail banks have had to rethink distribution, support gove...
The Digital Banking Tipping Point
28 Apr 2020
Contributed by Lukas
According to Malcolm Gladwell, a ‘tipping point’ is the moment of critical mass, when an idea, trend or behavior crosses a threshold and spreads l...
COVID-19 is Fast-Tracking Digital Transformation
21 Apr 2020
Contributed by Lukas
In the book, 'Disrupt Yourself', by Whitney Johnson, it is suggested that the disruptions and changes that matter most start with personal disruptions...
The Future of Work Post COVID-19
15 Apr 2020
Contributed by Lukas
After COVID-19, the world around us will be changed forever. In a matter of weeks, working from home has become the norm, not the exception. The virus...
Financial Irrationality During COVID-19 Crisis
14 Apr 2020
Contributed by Lukas
Despite the best intentions, consumers do not always act rationally with regards to money management. While we all know that we should limit debt and ...
Building a Culture-Driven Virtual Bank
07 Apr 2020
Contributed by Lukas
I had the unique opportunity to visit WeLab as part of my visit to China in early January. WeLab uses proprietary risk management technology and advan...
Banking Must Improve Financial Wellness For All
31 Mar 2020
Contributed by Lukas
According to the 2019 U.S. Financial Health Pulse report, less than 30% of Americans could be considered financially healthy, with millions of househo...
COVID-19 Will Change the Way Consumers Bank Forever
26 Mar 2020
Contributed by Lukas
The number of bank branches and the number of people visiting bank branches has been decreasing for years. As a result of recent events, many organiza...
Organizations Should Double Down on Innovation Now
25 Mar 2020
Contributed by Lukas
The push for digital banking amid the growing emphasis on social distancing has put a spotlight on those organizations that have lagged behind the mar...
Marketing During Times of Disruptive Change
24 Mar 2020
Contributed by Lukas
The marketing profession has moved from art to science, with the use of new technologies powered by artificial intelligence (AI), with a level of pers...
How AI Can Revolutionize Banking
17 Mar 2020
Contributed by Lukas
Financial institutions that are leaders in the use of data and AI are quickly differentiating themselves in a marketplace that puts a premium on data-...
Globalization of Fintech and Banking in the Age of Disruption
10 Mar 2020
Contributed by Lukas
The marketplace is in a state of confusion and disruption as the coronavirus outbreak impacts the banking ecosystem and all industries worldwide. Chan...
Transforming Customer Experiences with Personalization
03 Mar 2020
Contributed by Lukas
In a digital world, consumers want experiences that are highly personalized and contextual. From the way they search to the way they shop, view conten...
The Importance of Attracting Rebel Talent
25 Feb 2020
Contributed by Lukas
Traditional organizations find rebels to be disruptive troublemakers who make processes and decisions more difficult. Legacy organizations that are em...
Why Digital Transformations Fail
18 Feb 2020
Contributed by Lukas
Digital transformations have an exceeding high failure rate despite being one of the most important components of a firm's long-term survival. Digital...
Cultivating a Disruption Mindset
11 Feb 2020
Contributed by Lukas
We have often discussed the correlation between innovation and digital transformation, and the positive impact on consumer satisfaction, investment in...
China: Emergence of a Tech and Innovation Superpower
04 Feb 2020
Contributed by Lukas
The debate about what city is the fintech capital of the world continues, as more players enter the market and more money is invested into the very ac...
The Chinese Fintech Revolution
28 Jan 2020
Contributed by Lukas
China is quickly becoming home to the largest fintech ecosystem in the world, benefiting from historically low use of traditional banking, high smartp...
Current State of Digital Banking Transformation
21 Jan 2020
Contributed by Lukas
Digital Banking Report has just released a study on the current state of digital transformation in the banking industry. This research not only looks ...
The Technology Fallacy
14 Jan 2020
Contributed by Lukas
A great deal of recent research finds that simply buying the best or newest technology will not create digital transformation success. Beyond technolo...
Banking Distribution Strategies for the Next Decade
07 Jan 2020
Contributed by Lukas
The ability to compete in the future will require new systems, new processes and a new culture. One option is to build a successor bank that would be ...
How to Win Tomorrow's Digital Consumer
31 Dec 2019
Contributed by Lukas
Consumers insist on experiences that are personalized, friction-free and that make their lives easier. It’s no longer enough for organizations to st...
Biggest Fintech Winners of 2019
24 Dec 2019
Contributed by Lukas
Automation and digital technology aimed at improving financial services continues to impact the banking ecosystem. From mobile payments to digital len...
The Future of Fintech Investments
17 Dec 2019
Contributed by Lukas
After a record-breaking 2018, fintech investment activity continues strong in 2019, as new start-ups take aim at traditional banks and credit unions t...
The Importance of Customer Success Management
10 Dec 2019
Contributed by Lukas
Buying the right technology solution is only the beginning of the digital transformation journey. Organizations need onboarding support from solution ...
Keys to Becoming a Digital Bank
03 Dec 2019
Contributed by Lukas
Digital transformation in banking cannot occur without rewiring back-office processes, including streamlining operations and integrating data sets. Bu...
Reinventing the Customer Experience in a Digital World
26 Nov 2019
Contributed by Lukas
Organizations in all industries need a new operating model that puts the customer’s needs at the center of all digital transformation strategies. Th...
The Power of Design in Digital Transformation
19 Nov 2019
Contributed by Lukas
Digital transformation is a challenge for organizations due to legacy infrastructure, internal silos, lack of a clear vision and resistance to change....
AI and the VoiceFirst Revolution
12 Nov 2019
Contributed by Lukas
The power of voice-based interactions has grown exponentially with the addition of always-on systems, combined with advanced analytics (AI), cloud-bas...
One-on-One With Steve Wozniak
07 Nov 2019
Contributed by Lukas
A Silicon Valley icon and philanthropist, Steve Wozniak helped shape the computing industry by co-founding Apple Computer with Steve Jobs in 1976. Sin...
Personal Growth During Times of Digital Disruption
05 Nov 2019
Contributed by Lukas
Digital disruption is impacting today's worker more than ever, with sociologists believing that today's worker will need to 'reinvent themselves' seve...
Principles of Becoming an Algorithmic Leader
29 Oct 2019
Contributed by Lukas
Digital transformation is not as much about technology as it is about the leadership and cultural changes that are required to respond to a new busine...
The Power of Open Innovation Platforms
22 Oct 2019
Contributed by Lukas
Every financial institution is looking for the next ‘big idea’ or ‘next generation’ digital app that will differentiate an organization by mak...
A Practitioner’s Guide to Digital Transformation
15 Oct 2019
Contributed by Lukas
Many people talk about digital transformation in financial services, but few have actually built a digital banking organization from the bottom up. Wh...
How Mobile Drives Digital Transformation
08 Oct 2019
Contributed by Lukas
Mobile initiatives are aligning with emerging technologies to become the centerpiece of most enterprise-wide digital transformation efforts at banks a...
Building One to One Digital Relationships
01 Oct 2019
Contributed by Lukas
It is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on t...
A Futurist's View of Banking and Technology
24 Sep 2019
Contributed by Lukas
Digital disruption is occurring globally, impacting not only the way products and services are consumed, but how they are marketed and delivered using...
It's Time to Rethink the Innovation Process
17 Sep 2019
Contributed by Lukas
The future of innovation is not defined by technology. Innovation is defined by doing something new and different that works. Organizations hoping to ...
The Magic of Digital Transformation at Disney
11 Sep 2019
Contributed by Lukas
Disney is a great example of an organization that has changed tremendously through the years, leveraging data and new technology without forgetting th...
Contextual Data is Changing the Future of Banking
03 Sep 2019
Contributed by Lukas
The financial services industry has seen a great deal of disruption from digital-based alternatives. Many of these challengers use advanced technology...
Leadership Lessons for Bankers from the Former CMO of Kodak
14 Aug 2019
Contributed by Lukas
In this exclusive interview, Jeffrey Hayzlett, the former CMO of Kodak, discusses the importance of strong leadership, the need for a well-defined cul...
How to Humanize Digital Experiences in Banking
13 Aug 2019
Contributed by Lukas
In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ...
Status Quo is Not an Option with Gary Vee
13 Aug 2019
Contributed by Lukas
Gary Vaynerchuk (Gary Vee) is a serial innovator, social media icon, chairman of VaynerX, and the active CEO of VaynerMedia. He wants you to have a pr...