Banking Transformed with Jim Marous
Episodes
The Future of Open and Embedded Banking at Truist
04 Oct 2022
Contributed by Lukas
In the past, consumers relied almost exclusively on legacy banking institutions for their financial interactions. Today, businesses across all industr...
Your Back Office: The Missing Piece of Great CX
29 Sep 2022
Contributed by Lukas
An Aberdeen Research report shows that improving operational efficiencies is now taking a back seat to customer experience in back-office operations. ...
MX: The Next Frontier of Money Experiences
27 Sep 2022
Contributed by Lukas
Utah-based open finance solution provider MX Technologies has named several PayPal veterans to lead the firm’s next phase of growth. This growth wil...
Accelerating Innovation for Financial Institutions of All Sizes
20 Sep 2022
Contributed by Lukas
Banks and credit unions are challenged to satisfy consumers with the traditional services they have used for decades, while also delivering the latest...
FedNow: The Future of Instant Payments
15 Sep 2022
Contributed by Lukas
Nearly two-thirds of consumers indicate they manage their financial relationships predominantly online or via their mobile device. In addition, nearly...
BMO Harris: Promoting Gender Diversity in FinTech
13 Sep 2022
Contributed by Lukas
While the fintech industry is growing rapidly, it is still rare to see women as fintech founders or women holding leadership roles. More concerning is...
Ways Technology Can Positively Impact Costs, Efficiency and Reporting
08 Sep 2022
Contributed by Lukas
As new players continue to expand market share with data and customer-centric business models, incumbent banks face an urgent need to modernize system...
Turning Information Overload into a Personal Superpower
06 Sep 2022
Contributed by Lukas
Despite the benefits of easy information access, the amount of information each human needs to process is overwhelming, creating a reduction in compre...
The Best Customer Experiences Start with Identity Protection
01 Sep 2022
Contributed by Lukas
Trust in banking hinges on the ability of financial institutions to safeguard identities and keep consumer and business data private, particularly dur...
How AI is Transforming the Banking Industry
30 Aug 2022
Contributed by Lukas
The banking sector has always been data intensive. Today, AI technology has the capability to improve efficiency, increase innovation, boost different...
Using Behavioral Science for Financial Marketing Success
25 Aug 2022
Contributed by Lukas
More than ever, financial marketers can trigger automatic action by applying behavioral science principles in marketing strategy and creative executio...
Reaching Digital Maturity with Continuous Product Design
18 Aug 2022
Contributed by Lukas
Customer expectations are changing faster than ever. Unfortunately, most banks and credit unions are playing catch-up, with siloed data, back-office t...
Leadership During Times of Uncertainty
16 Aug 2022
Contributed by Lukas
More than ever, creating an organization that responds to customer’s needs, cares for and inspires employees, embraces purpose, emphasizes diversity...
How All Banks Can Now Offer Industry-Leading Digital Mortgages
11 Aug 2022
Contributed by Lukas
Most mortgage experiences are overwhelming and full of friction, with outdated processes that includes a stack of paper forms and multiple in-person m...
Locality Bank: Using Modern Technology to Serve Small Businesses
09 Aug 2022
Contributed by Lukas
Small businesses are the foundation of the American economy, with 30.2 million small businesses making up 99.9% of American businesses and employing 4...
Embedded Finance and BaaS: The Future of Banking
04 Aug 2022
Contributed by Lukas
Embedded finance integrates financial services, such as payments, lending, insurance, etc. within a non-financial business’ infrastructure. This pro...
Synovus Bank: The Journey to Become a Digital Bank
26 Jul 2022
Contributed by Lukas
Becoming adept at digital banking is not simply about technology. It’s about the way banking leaders adapt to the pace of change and continually ret...
Is Your Data Strategy Future-Ready?
21 Jul 2022
Contributed by Lukas
Consumers expect their financial institution to use data and insights collected over time to deliver personalized recommendations based on transaction...
How to Think Like a Brand and Not a Bank
19 Jul 2022
Contributed by Lukas
As consumers get exposed to new financial brands every day, it has never been more important to think like a brand and not a bank. Investing in creati...
Modernizing Payments for an Embedded Banking Future
14 Jul 2022
Contributed by Lukas
Embedded payments have become the norm in our personal lives. In fact, a report from IDC predicts that 74% of digital consumer payments globally will ...
Are Big Banks Hurting Competition, Innovation and Equality?
12 Jul 2022
Contributed by Lukas
Competition in banking has expanded in the past twenty years, yet banking and technology giants are increasingly using proprietary technology and data...
Identity Fraud is a Customer Experience Opportunity
07 Jul 2022
Contributed by Lukas
Identity fraud is an increasing challenge for financial institutions, impacting consumer trust and costing billions of dollars a year in losses. To co...
Essentials to Transformation Success in Banking
05 Jul 2022
Contributed by Lukas
Transformation is both an overused word and an underdeveloped concept at most financial institutions. Successfully embraced, transformation can help a...
Be Prepared for the Engagement Banking Revolution
28 Jun 2022
Contributed by Lukas
Data, analytics, and new technologies are transforming the art and science of personalized customer experiences. Customer engagement of the future is ...
From Personalization to Profits in Banking
23 Jun 2022
Contributed by Lukas
Consumers want their financial providers to provide integrated experiences that leverage insights to create intuitive engagements. To accomplish this,...
An Inside Look into Morgan Stanley’s Evolving Brand Strategy
21 Jun 2022
Contributed by Lukas
With a long history of leading marketing efforts at various financial organizations, Alice Milligan was named the chief marketing officer of Morgan St...
WeBank: A Model for the Future of Digital Banking
14 Jun 2022
Contributed by Lukas
WeBank is considered by many to be the most progressive digital bank in the world. Launched in 2014, WeBank provides financial services to over 300 mi...
Delivering Financial Education to Customers and Communities
09 Jun 2022
Contributed by Lukas
Providing trust through personal financial education is an imperative for the entire finance services sector. It is also a cornerstone to building eng...
Banking Strategies to Withstand an Economic Downturn
07 Jun 2022
Contributed by Lukas
The banking industry has a once-in-a-generation opportunity to transform legacy business models to become more competitive and more resilient during e...
The Unique App That Makes Financial Education Rewarding
31 May 2022
Contributed by Lukas
Capturing the attention of GenZ and digital-first consumers is an ongoing challenge. Financial well-being is a major goal for these segments … but e...
How Economic Instability Will Impact the Banking Industry
26 May 2022
Contributed by Lukas
The economic outlook for 2022 is being impacted by rapid inflation, geopolitical shocks, rising interest rates, and unemployment numbers that loom as ...
How to Make ESG a Cornerstone of Your Bank’s Business Model
24 May 2022
Contributed by Lukas
More than ever, consumers want to associate with companies that are committed to environmental, social, and governance issues. This includes where the...
How Banking Can Win Big in the Subscription Economy
19 May 2022
Contributed by Lukas
Old revenue models are dead. Financial institutions must rethink their business models and create new growth levers to be future-ready. Subscriptions...
How Banking-as-a-Service has Made Webster Bank Future-Ready
17 May 2022
Contributed by Lukas
Banking-as-a-service (BaaS) provides a great opportunity for existing financial institutions to reach a greater number of customers at a lower cost by...
Reimagining Customer Engagement with Intelligent Texts
12 May 2022
Contributed by Lukas
Many financial institutions struggle when it comes to building engagement with customers in a timely and impactful manner. More than ever, there is a ...
Banking on the Metaverse
10 May 2022
Contributed by Lukas
It’s been 30 years since the term Metaverse was coined, but big money and big hype is now making its way into daily conversations in banking and bey...
Why New Banks are Taking Over the World
03 May 2022
Contributed by Lukas
While we are not seeing the end of banking, we are observing a changing of the guard in financial services. Powered by a deluge of funding, fintech fi...
7 Steps to Building a Winning Content Marketing Strategy in Banking
28 Apr 2022
Contributed by Lukas
Content marketing is an important part of creating a powerful experience in banking. Done well, it can help attract, inform, and engage your target au...
Marcus Acquires Fintech Firms to Become Dominant Banking Power
26 Apr 2022
Contributed by Lukas
In the past six years, Marcus has used an acquisition strategy to create a digital platform for consumer loans, credit cards, high-yield savings, aut...
Low-Code/No-Code Fuels Agile Digital Banking Transformation
21 Apr 2022
Contributed by Lukas
Keeping pace with an increasingly changing marketplace has never been so difficult. No place is this more evident than in creating the IT solutions re...
Should Bankers Fear Apple’s Future Growth Strategy?
20 Apr 2022
Contributed by Lukas
Bloomberg reported that Apple is launching an initiative code-named “Breakout” to bring more financial services capabilities in-house. It is beli...
Reimagining The Future of Digital Delivery at Capital One
19 Apr 2022
Contributed by Lukas
The pandemic greatly accelerated the consumer desire to adopt digital-first banking experiences. That said, consumer preference for how to do banking ...
Using Data to Acquire, Engage and Retain Banking Customers
14 Apr 2022
Contributed by Lukas
More than ever, delivering banking experiences rooted in personalized engagement is an expectation from every customer. More than just a requirement f...
Simplifying Bank Marketing in the Age of Complexity
12 Apr 2022
Contributed by Lukas
Financial marketing has become increasingly complex as data and technology provides the opportunity for instant, personalized engagement. As consumer ...
How Sofi Intends to Become the Center of the Financial Universe
05 Apr 2022
Contributed by Lukas
SoFi is on a mission to move beyond its roots as a direct-to-consumer fintech organization, to become a financial services platform that will enable b...
Customer Identity: Balancing Security and Seamless Experiences
31 Mar 2022
Contributed by Lukas
In a digital world where convenience, time savings and instant access reign supreme, a physical-first banking experience is no longer the preferred op...
Can Traditional Banks Keep Up With Payments Transformation?
29 Mar 2022
Contributed by Lukas
The increasing scale and pace of change has been a constant characteristic of the payments landscape, driven by rapidly changing customer expectations...
How Bank of America Personalizes Financial Wellness for 67 Million Customers
22 Mar 2022
Contributed by Lukas
Financial institutions have struggled engaging consumers with budgeting and financial health tools. Bank of America's approach has been to address fin...
Financial Institutions Can No Longer Ignore Cryptocurrencies
17 Mar 2022
Contributed by Lukas
According to a report by J.P. Morgan, close to 300 banks are planning to roll out Bitcoin trading on mobile apps in the first half of 2022. Another st...
Reimagining Money Experiences in Banking
15 Mar 2022
Contributed by Lukas
Over the past several years, my team at the Digital Banking Report has asked financial institutions globally what their primary objective was. Overwhe...
How to Make Banking Better in 2022
08 Mar 2022
Contributed by Lukas
The banking industry has never been under more pressure to change. The challenge is not whether digital transformation will occur, but whether the rig...
KeyBank: Leveraging Targeted Scale for Differentiation and Growth
07 Mar 2022
Contributed by Lukas
Situated on the asset spectrum between large national banks and community financial institutions, regional banks face the challenge of scale to make t...
The Future of Commerce Includes Digital Currency
03 Mar 2022
Contributed by Lukas
Recently, NCR increased their ability to deliver a complete digital currency solution to its customers, including the ability to buy and sell cryptocu...
Blockchain, NFTs, Web 3.0, and Technologies Enabling the Metaverse
01 Mar 2022
Contributed by Lukas
If there was any doubt about the mainstream acceptance of cryptocurrency, you didn’t need to look any further than the ads during this year’s Supe...
Why AI and Machine Learning is The Future of Bank Differentiation
17 Feb 2022
Contributed by Lukas
Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many orga...
OakNorth: A Blueprint for Future Bank Success
15 Feb 2022
Contributed by Lukas
Businesses are becoming big business in banking. Unfortunately, most businesses have trouble getting fast and flexible financing. Founded in 2013, Oak...
Retail Banking Trends to Watch in 2022
08 Feb 2022
Contributed by Lukas
The pandemic represented a tipping point for financial institutions, forcing them to accelerate digital transformation, rethink business models, and i...
How Banks Can Create a White Label Response to BNPL Threat
04 Feb 2022
Contributed by Lukas
The need for quick innovation is greater than ever, with advanced, cost-effective solutions needed by legacy banking organizations to keep pace with a...
Improving Financial Health for All Requires Unprecedented Action
01 Feb 2022
Contributed by Lukas
While government intervention in response to the COVID-19 pandemic helped many people improve their financial situations, most people in the United St...
In-House Incubator Creates Innovation Within Legacy Provider
27 Jan 2022
Contributed by Lukas
Digital payment adoption and use has surged around the world. As a result, prioritizing payments innovation is a critical area of focus for banks, cre...
Nova Credit: Helping Immigrants Realize the American Dream
25 Jan 2022
Contributed by Lukas
More than one million immigrants arrive in the U.S. every year, and it is predicted that immigration will drive 82% of new population growth by 2050. ...
Payments Innovation Drives Growth at American Express
18 Jan 2022
Contributed by Lukas
The future of payments includes a world where consumers and businesses can move funds to anywhere in the world, instantaneously, 24/7/365, with full t...
Technology Drives the Customer Experience at Chase
11 Jan 2022
Contributed by Lukas
There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences i...
Open Banking is the Foundation for Digital Transformation
28 Dec 2021
Contributed by Lukas
During the holidays, we are sharing our most popular podcasts we did in 2021 that set the stage for 2022. In this Banking Transformed podcast from las...
U.S. Bank: A Case Study in Digital Banking Transformation Success
21 Dec 2021
Contributed by Lukas
As we enter the holidays, we are sharing our most popular podcasts we did in 2021 that do a great job of setting the stage for 2022. In this Banking T...
Contextual Engagement Requires Better Use of Data and AI
16 Dec 2021
Contributed by Lukas
The importance of using data, analytics and advanced marketing technologies has never been greater. Consumers expect their financial institutions to k...
Looking to 2022 and Beyond: New Rules for a New World
14 Dec 2021
Contributed by Lukas
Over the past 20 months, we have experienced personal and business transformation that has impacted every aspect of our lives. With change happening f...
Banking Differentiation Through Relentless Innovation
07 Dec 2021
Contributed by Lukas
As the competitive marketplace in financial services expands and diversifies globally, it is more critical than ever for organizations to drive innova...
Designing a Future-Ready Branch Network
02 Dec 2021
Contributed by Lukas
To differentiate product and service offerings going forward, legacy financial institutions must focus on building a distribution network that combine...
The X1 Credit Card: A Unique Option for Younger Consumers
30 Nov 2021
Contributed by Lukas
The X1 credit card harnesses the power of technology to offer higher credit limits, an aggressive rewards program, and unique automated features drive...
A Solution to Future-Proof Legacy Banking Platforms
24 Nov 2021
Contributed by Lukas
The importance of a digital banking platform that is flexible, powerful and affordable has never been more important. Banking organizations of all siz...
Square: An Increasingly Strong Player in Financial Services
23 Nov 2021
Contributed by Lukas
In March of 2021, Square Financial Services officially launched its bank after receiving its Industrial Loan Company license from the FDIC a year prio...
Masterclass in Innovation, Transformation and the Future of Banking
16 Nov 2021
Contributed by Lukas
Every financial institution must evaluate how to adapt technology strategies to support business change, operational resiliency and digital response. ...
Digital Core Transformation as a Catalyst for Success
11 Nov 2021
Contributed by Lukas
Most core banking operations run on aging platforms that were deployed in the 1980s and 1990s. These platforms are either homegrown or heavily customi...
The Business Case for Financial Inclusion in Banking
09 Nov 2021
Contributed by Lukas
Recent events have put a spotlight on the urgent need for financial institutions to advance financial inclusion initiatives. Beyond responding to rece...
How Data, Speed and Simplicity Can Drive Loan Growth
04 Nov 2021
Contributed by Lukas
In lending, the best offer usually wins. While some consumers still make the decision based on rate, an increasing number base their borrowing decisio...
The Power of Data, Analytics and the Cloud in Bank Marketing
03 Nov 2021
Contributed by Lukas
The banking industry is in the midst of an exciting revolution in which power has shifted from the financial institution to the consumer. Consumers ar...
Building an Emotional Connection in Banking
26 Oct 2021
Contributed by Lukas
With consumers spending an average of 7.5 hours a day on various media platforms, ‘convenience’ in banking must now expand beyond store-centric fa...
Modernizing Complex Banking Customer Engagements
21 Oct 2021
Contributed by Lukas
An important component of digital banking transformation is to be able to improve efficiency and productivity in your organization while also helping ...
The Rise of Technosocialism: An Opportunity of a Lifetime
19 Oct 2021
Contributed by Lukas
The premise of the book, The Rise of Technosocialism, is that mankind is coming to a fork in the road. Climate change, emerging artificial intelligenc...
5 Keys to a Successful Data-Driven Strategy in Banking
14 Oct 2021
Contributed by Lukas
As a financial institution is preparing to engage in a data-driven strategy, where do they begin? First, it’s important to understand that data tran...
Smaller Banks Risk Losing Digital Customers
12 Oct 2021
Contributed by Lukas
According to a recent Harris Poll, 40% of respondents said they are likely to leave their primary financial institution for digital banking that compa...
The Need to Create Differentiated Digital Banking Experiences
07 Oct 2021
Contributed by Lukas
Capco recently published research offering insights into how banks can modernize their digital banking experience to include the personalization custo...
Buy Now, Pay Later: A Digital Solution to an Age Old Problem
06 Oct 2021
Contributed by Lukas
With consumers strapped for cash during these turbulent times, traditional and non-traditional financial firms are expanding financing options to supp...
The Great Banking Debate Rewind
05 Oct 2021
Contributed by Lukas
Recently, I had the opportunity to join Ron Shevlin in a unique debate on the future of financial services. Refereed by Jason Henrichs, the CEO at All...
Mastering Quantum Marketing in Banking
28 Sep 2021
Contributed by Lukas
Marketing is at the center of a massive transformation, driven new technologies, real-time data analytics, and major scientific advances that will pow...
Digital Banking Pioneer Shares Secrets of Success
21 Sep 2021
Contributed by Lukas
What can legacy financial institutions learn from the first online-only bank? Founded in 1999, First Internet Bank reimagined the traditional banking ...
How to Create an Inclusive Digital Experience
16 Sep 2021
Contributed by Lukas
Inclusive and accessible digital experiences are more important now than ever before. 61 million adults in the US live with a disability and the avera...
The Importance of a Challenger Mindset
14 Sep 2021
Contributed by Lukas
What makes a fintech firm or challenger bank different from a legacy financial institution? Is it the products offered or the digital platform? Or is ...
The Increasing Need for Talent, Inclusion and Diversity in Banking
31 Aug 2021
Contributed by Lukas
As more companies navigate the return-to-office movement, management teams are faced with an increased urgency of finding, training and retaining qual...
Creating Lovable Experiences Through Innovation Simplicity
24 Aug 2021
Contributed by Lukas
Historically, the banking industry viewed innovation as a way to add more to a product or service. The focus was often on technology, competitive offe...
What Happens When Every Brand is a Bank?
17 Aug 2021
Contributed by Lukas
Embedded finance enables businesses to seamlessly integrate financial services into their business models, providing banking, credit, payments, or oth...
Bitcoin: The Next Battlefield for Retail Banking Customers
10 Aug 2021
Contributed by Lukas
Bitcoin is taking another step toward mainstream adoption, as customers of some U.S. banks will soon be able to buy, hold and sell bitcoin through the...
How Innovation Can Accelerate Digital Transformation
04 Aug 2021
Contributed by Lukas
Leveraging modern technology, data, analytics and digital distribution, market leaders can use innovation to support new business models and create im...
Digital Transformation: Not Just for Big Banks
29 Jul 2021
Contributed by Lukas
Research shows that the biggest banks and fintech firms are doing best at delivering digital experiences, while smaller banks and credit unions often ...
Winning the Battle for Trust Against Fintech Firms
27 Jul 2021
Contributed by Lukas
According to a recent study from Ernst & Young, 37% of consumers now say a FinTech firm is their most-trusted financial services brand, compared with ...
Differentiation Requires Personalized Digital Banking Experiences
20 Jul 2021
Contributed by Lukas
Consumers have grown to expect personalized digital experiences across all channels and throughout the entire customer journey. Much more than just go...
LendingClub is Well Positioned for Future Growth
13 Jul 2021
Contributed by Lukas
In February of this year, LendingClub closed the acquisition of Radius Bank, becoming a full-spectrum fintech marketplace bank and among the first fin...
Why a Big Bank Executive Jumped to a Digital Credit Union
06 Jul 2021
Contributed by Lukas
Founded in 1935, Alliant Credit Union was created to serve the employees of United Airlines. With most members traveling across the globe, the top 10 ...
Bad Data Sells, Better Data Serves
01 Jul 2021
Contributed by Lukas
More than ever in the past, data and applied analytics is being used to transform business models and create more personalized, streamlined experience...