Banking Transformed with Jim Marous
Episodes
Retail Banking Trends to Watch in 2022
08 Feb 2022
Contributed by Lukas
The pandemic represented a tipping point for financial institutions, forcing them to accelerate digital transformation, rethink business models, and i...
How Banks Can Create a White Label Response to BNPL Threat
04 Feb 2022
Contributed by Lukas
The need for quick innovation is greater than ever, with advanced, cost-effective solutions needed by legacy banking organizations to keep pace with a...
Improving Financial Health for All Requires Unprecedented Action
01 Feb 2022
Contributed by Lukas
While government intervention in response to the COVID-19 pandemic helped many people improve their financial situations, most people in the United St...
In-House Incubator Creates Innovation Within Legacy Provider
27 Jan 2022
Contributed by Lukas
Digital payment adoption and use has surged around the world. As a result, prioritizing payments innovation is a critical area of focus for banks, cre...
Nova Credit: Helping Immigrants Realize the American Dream
25 Jan 2022
Contributed by Lukas
More than one million immigrants arrive in the U.S. every year, and it is predicted that immigration will drive 82% of new population growth by 2050. ...
Payments Innovation Drives Growth at American Express
18 Jan 2022
Contributed by Lukas
The future of payments includes a world where consumers and businesses can move funds to anywhere in the world, instantaneously, 24/7/365, with full t...
Technology Drives the Customer Experience at Chase
11 Jan 2022
Contributed by Lukas
There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences i...
Open Banking is the Foundation for Digital Transformation
28 Dec 2021
Contributed by Lukas
During the holidays, we are sharing our most popular podcasts we did in 2021 that set the stage for 2022. In this Banking Transformed podcast from las...
U.S. Bank: A Case Study in Digital Banking Transformation Success
21 Dec 2021
Contributed by Lukas
As we enter the holidays, we are sharing our most popular podcasts we did in 2021 that do a great job of setting the stage for 2022. In this Banking T...
Contextual Engagement Requires Better Use of Data and AI
16 Dec 2021
Contributed by Lukas
The importance of using data, analytics and advanced marketing technologies has never been greater. Consumers expect their financial institutions to k...
Looking to 2022 and Beyond: New Rules for a New World
14 Dec 2021
Contributed by Lukas
Over the past 20 months, we have experienced personal and business transformation that has impacted every aspect of our lives. With change happening f...
Banking Differentiation Through Relentless Innovation
07 Dec 2021
Contributed by Lukas
As the competitive marketplace in financial services expands and diversifies globally, it is more critical than ever for organizations to drive innova...
Designing a Future-Ready Branch Network
02 Dec 2021
Contributed by Lukas
To differentiate product and service offerings going forward, legacy financial institutions must focus on building a distribution network that combine...
The X1 Credit Card: A Unique Option for Younger Consumers
30 Nov 2021
Contributed by Lukas
The X1 credit card harnesses the power of technology to offer higher credit limits, an aggressive rewards program, and unique automated features drive...
A Solution to Future-Proof Legacy Banking Platforms
24 Nov 2021
Contributed by Lukas
The importance of a digital banking platform that is flexible, powerful and affordable has never been more important. Banking organizations of all siz...
Square: An Increasingly Strong Player in Financial Services
23 Nov 2021
Contributed by Lukas
In March of 2021, Square Financial Services officially launched its bank after receiving its Industrial Loan Company license from the FDIC a year prio...
Masterclass in Innovation, Transformation and the Future of Banking
16 Nov 2021
Contributed by Lukas
Every financial institution must evaluate how to adapt technology strategies to support business change, operational resiliency and digital response. ...
Digital Core Transformation as a Catalyst for Success
11 Nov 2021
Contributed by Lukas
Most core banking operations run on aging platforms that were deployed in the 1980s and 1990s. These platforms are either homegrown or heavily customi...
The Business Case for Financial Inclusion in Banking
09 Nov 2021
Contributed by Lukas
Recent events have put a spotlight on the urgent need for financial institutions to advance financial inclusion initiatives. Beyond responding to rece...
How Data, Speed and Simplicity Can Drive Loan Growth
04 Nov 2021
Contributed by Lukas
In lending, the best offer usually wins. While some consumers still make the decision based on rate, an increasing number base their borrowing decisio...
The Power of Data, Analytics and the Cloud in Bank Marketing
03 Nov 2021
Contributed by Lukas
The banking industry is in the midst of an exciting revolution in which power has shifted from the financial institution to the consumer. Consumers ar...
Building an Emotional Connection in Banking
26 Oct 2021
Contributed by Lukas
With consumers spending an average of 7.5 hours a day on various media platforms, ‘convenience’ in banking must now expand beyond store-centric fa...
Modernizing Complex Banking Customer Engagements
21 Oct 2021
Contributed by Lukas
An important component of digital banking transformation is to be able to improve efficiency and productivity in your organization while also helping ...
The Rise of Technosocialism: An Opportunity of a Lifetime
19 Oct 2021
Contributed by Lukas
The premise of the book, The Rise of Technosocialism, is that mankind is coming to a fork in the road. Climate change, emerging artificial intelligenc...
5 Keys to a Successful Data-Driven Strategy in Banking
14 Oct 2021
Contributed by Lukas
As a financial institution is preparing to engage in a data-driven strategy, where do they begin? First, it’s important to understand that data tran...
Smaller Banks Risk Losing Digital Customers
12 Oct 2021
Contributed by Lukas
According to a recent Harris Poll, 40% of respondents said they are likely to leave their primary financial institution for digital banking that compa...
The Need to Create Differentiated Digital Banking Experiences
07 Oct 2021
Contributed by Lukas
Capco recently published research offering insights into how banks can modernize their digital banking experience to include the personalization custo...
Buy Now, Pay Later: A Digital Solution to an Age Old Problem
06 Oct 2021
Contributed by Lukas
With consumers strapped for cash during these turbulent times, traditional and non-traditional financial firms are expanding financing options to supp...
The Great Banking Debate Rewind
05 Oct 2021
Contributed by Lukas
Recently, I had the opportunity to join Ron Shevlin in a unique debate on the future of financial services. Refereed by Jason Henrichs, the CEO at All...
Mastering Quantum Marketing in Banking
28 Sep 2021
Contributed by Lukas
Marketing is at the center of a massive transformation, driven new technologies, real-time data analytics, and major scientific advances that will pow...
Digital Banking Pioneer Shares Secrets of Success
21 Sep 2021
Contributed by Lukas
What can legacy financial institutions learn from the first online-only bank? Founded in 1999, First Internet Bank reimagined the traditional banking ...
How to Create an Inclusive Digital Experience
16 Sep 2021
Contributed by Lukas
Inclusive and accessible digital experiences are more important now than ever before. 61 million adults in the US live with a disability and the avera...
The Importance of a Challenger Mindset
14 Sep 2021
Contributed by Lukas
What makes a fintech firm or challenger bank different from a legacy financial institution? Is it the products offered or the digital platform? Or is ...
The Increasing Need for Talent, Inclusion and Diversity in Banking
31 Aug 2021
Contributed by Lukas
As more companies navigate the return-to-office movement, management teams are faced with an increased urgency of finding, training and retaining qual...
Creating Lovable Experiences Through Innovation Simplicity
24 Aug 2021
Contributed by Lukas
Historically, the banking industry viewed innovation as a way to add more to a product or service. The focus was often on technology, competitive offe...
What Happens When Every Brand is a Bank?
17 Aug 2021
Contributed by Lukas
Embedded finance enables businesses to seamlessly integrate financial services into their business models, providing banking, credit, payments, or oth...
Bitcoin: The Next Battlefield for Retail Banking Customers
10 Aug 2021
Contributed by Lukas
Bitcoin is taking another step toward mainstream adoption, as customers of some U.S. banks will soon be able to buy, hold and sell bitcoin through the...
How Innovation Can Accelerate Digital Transformation
04 Aug 2021
Contributed by Lukas
Leveraging modern technology, data, analytics and digital distribution, market leaders can use innovation to support new business models and create im...
Digital Transformation: Not Just for Big Banks
29 Jul 2021
Contributed by Lukas
Research shows that the biggest banks and fintech firms are doing best at delivering digital experiences, while smaller banks and credit unions often ...
Winning the Battle for Trust Against Fintech Firms
27 Jul 2021
Contributed by Lukas
According to a recent study from Ernst & Young, 37% of consumers now say a FinTech firm is their most-trusted financial services brand, compared with ...
Differentiation Requires Personalized Digital Banking Experiences
20 Jul 2021
Contributed by Lukas
Consumers have grown to expect personalized digital experiences across all channels and throughout the entire customer journey. Much more than just go...
LendingClub is Well Positioned for Future Growth
13 Jul 2021
Contributed by Lukas
In February of this year, LendingClub closed the acquisition of Radius Bank, becoming a full-spectrum fintech marketplace bank and among the first fin...
Why a Big Bank Executive Jumped to a Digital Credit Union
06 Jul 2021
Contributed by Lukas
Founded in 1935, Alliant Credit Union was created to serve the employees of United Airlines. With most members traveling across the globe, the top 10 ...
Bad Data Sells, Better Data Serves
01 Jul 2021
Contributed by Lukas
More than ever in the past, data and applied analytics is being used to transform business models and create more personalized, streamlined experience...
How Microsoft Embraced Data Transformation
29 Jun 2021
Contributed by Lukas
Data is the foundation for the entire digital transformation process, allowing organizations to make better real-time decisions and enable the movemen...
Keys to Success for Community Banking
22 Jun 2021
Contributed by Lukas
At a time when the competitiveness in the banking industry is more intense than ever, and the need for digital transformation has never been greater, ...
Turning Market Disruption Into Innovation Opportunity
15 Jun 2021
Contributed by Lukas
McKinsey found that 90% of executives “believe that the COVID-19 crisis will fundamentally change the way they do business over the next five years....
How Banking Can Thrive in a Post-Pandemic Reality
08 Jun 2021
Contributed by Lukas
The pandemic disrupted the entire planet, changing consumer behavior, altering business and government assumptions, and dramatically impacting busines...
Driving Digital Sales in Financial Services
01 Jun 2021
Contributed by Lukas
The way people and businesses shop for and buy financial services has been altered dramatically since the pandemic. No longer needing to go to a physi...
The Importance of a Modern Banking Platform
27 May 2021
Contributed by Lukas
Modern technology is providing institutions with opportunities that expand well beyond traditional financial services. As part of digital banking tran...
The Evolution of the Branch Strategy at Citi
25 May 2021
Contributed by Lukas
The pandemic has caused many banks to rethink their branch network strategy. For banks to be positioned for a future that includes greater reliance on...
Using Data and Insights to Drive Growth in Banking
18 May 2021
Contributed by Lukas
What is the foundation used to drive growth in an financial institution? If it's not data - it should be. Banks and credit unions have a wealth of ins...
The Future of Payments is Fast, Seamless, Safe and Embedded
13 May 2021
Contributed by Lukas
Before the rise of PayPal, Venmo, and dozens of other new payment solutions, banks didn't look at the payments function as an epicenter for innovation...
What Defines a Digital Banking Winner?
11 May 2021
Contributed by Lukas
Despite increased investment in digital initiatives, financial institutions continue to be concerned that they are falling behind with digital transfo...
The History of Fintech Transformation
04 May 2021
Contributed by Lukas
In 2009, Shamir Karkal and several colleagues created the first digital-only bank of its kind in the U.S. Struggling to describe the benefits of a ban...
The Importance of Global Payments Functionality
29 Apr 2021
Contributed by Lukas
Competition in the financial services sector has never been more intense. Banking boundaries, that once were defined geographically, have expanded glo...
Improving Customer Experiences With Alternative Data
27 Apr 2021
Contributed by Lukas
In order to survive in an increasingly competitive market, financial organizations must be able to correctly identify consumers to streamline the acco...
Is the Future of Community Banks at Risk?
20 Apr 2021
Contributed by Lukas
Some experts predict the demise of community banking organizations, that are challenged by changed consumer behavior, outdated infrastructure, an evol...
Winning in a World of Digital Giants
13 Apr 2021
Contributed by Lukas
The marketplace is being disrupted by firms that were built on digital platforms. Their agility, foundation of data, analytics and modern technology p...
Secrets of a Rockstar Chief Digital Banking Officer
06 Apr 2021
Contributed by Lukas
More than at any time in the past, the largest banks in the U.S. have capitalized on their customers’ increased willingness to use digital financial...
Innovation in Digital Account Opening and Onboarding
01 Apr 2021
Contributed by Lukas
Consumers are shopping for products and services, opening accounts, and building relationships using the channels they prefer. More than ever before, ...
Digital Banking Transformation During Uncertain Times
30 Mar 2021
Contributed by Lukas
Companies that use disruption as an opportunity for innovation emerge from it stronger, while companies that merely attempt to 'weather the storm' unt...
Rethinking the Future of Distribution
25 Mar 2021
Contributed by Lukas
Banks and credit unions are rethinking their distribution strategies as more people than ever are using digital channels. Despite this shift, closing ...
Speed, Simplicity and Empathy Drive CX in Banking
23 Mar 2021
Contributed by Lukas
The majority of financial institutions rank improving customer experience as their top mission, but few organizations get rave reviews. In fact, since...
The Business Case for Sustainability and Doing Good
16 Mar 2021
Contributed by Lukas
Doing good for the community, employees and customers goes well beyond philanthropy. Organizations need to look within to embed sustainability and soc...
How to Compete for Buy Now, Pay Later (BNPL) Customers
09 Mar 2021
Contributed by Lukas
Buy now, pay later (BNPL) solutions have grown in prominence as new players and payments incumbents are battling for market share. This includes firms...
The Rise of Big Tech Platforms in Banking
02 Mar 2021
Contributed by Lukas
The pandemic has served to accelerate the relevance and importance of open banking as consumers become more willing to try alternative banking provide...
The Product Expansion Strategy of Marcus by Goldman Sachs
23 Feb 2021
Contributed by Lukas
Over the past year, Marcus by Goldman Sachs has continued to expand offerings, including teaming up with Amazon and Walmart to offer loans to sellers ...
The Power of a Data-Driven Culture at TD Bank
16 Feb 2021
Contributed by Lukas
One of the biggest problems facing legacy banking organizations today is leveraging data and advanced analytics to drive digital transformation, creat...
Digital Transformation Success at a $60 Billion Bank
09 Feb 2021
Contributed by Lukas
According to the Digital Banking Report, the top priority of the majority of financial institutions is to advance digital transformation. But what is ...
Google: Friend or Foe to Legacy Banks?
02 Feb 2021
Contributed by Lukas
Late last year, it was announced that Google Pay will partner with legacy financial institutions in the development and distribution of checking accou...
Personalized Videos: The Future of Customer Engagement
26 Jan 2021
Contributed by Lukas
As a result of the pandemic, people were forced to adopt digital alternatives to their traditional way of doing banking. This shift was not always smo...
How to Win in the Experience Economy
19 Jan 2021
Contributed by Lukas
How can organizations compete for customers, time, attention and money in an increasingly digital world where time is limited, attention is scarce and...
What's Next: 2021 Banking and Fintech Trends to Watch
12 Jan 2021
Contributed by Lukas
The pandemic changed the business landscape for all industries … possibly none more dramatically than financial services. Already being impacted by ...
How to Build the Best Mobile Banking App
05 Jan 2021
Contributed by Lukas
Mobile banking usage is rising quicker than ever as a result of the pandemic. With close to 50% of consumers stating that mobile is a top-three factor...
Keys to Successful Leadership in the Future
29 Dec 2020
Contributed by Lukas
Research from the Digital Banking Report has found that the biggest barrier to successful digital transformation is legacy leadership and culture that...
Digital Banking Transformation Never Stops at Chase
22 Dec 2020
Contributed by Lukas
As the largest U.S. bank, Chase is committed to a strong multichannel strategy, building new branches while also being a leader in digital banking inn...
Tinkoff: Russia’s Challenger Bank of the Future
15 Dec 2020
Contributed by Lukas
Founded in 2006, Tinkoff is Russia’s largest online challenger bank offering a huge range of services, including mobile personal and business accoun...
Starling: Not Your Typical Challenger Bank
08 Dec 2020
Contributed by Lukas
We have had the opportunity to interview many fintech start-ups and challenger banks on the Banking Transformed podcast. None are like Starling Bank. ...
How Will Banking Evolve as We Enter 2021?
01 Dec 2020
Contributed by Lukas
When COVID-19 hit, the banking industry was caught off-guard, needing to provide financial services without physical structures, deliver relief to con...
Closing the Gender Gap in Banking and Fintech
24 Nov 2020
Contributed by Lukas
Banking has historically been an industry founded by men, run by men, with products created for men. Recently, progress has been made, but the gender ...
Delighting Customers by Removing Friction from Banking
17 Nov 2020
Contributed by Lukas
The best way to increase sales, loyalty and customer satisfaction is to reduce the effort needed to proceed along the customer journey. Jeff Bezos sai...
Building a Culture of Innovation in Times of Crisis
10 Nov 2020
Contributed by Lukas
The outbreak of the COVID-19 posed great challenges to the global economy and people’s daily lives, and has had far-reaching consequences beyond the...
Banking Can't Ignore The GenZ Potential
03 Nov 2020
Contributed by Lukas
While almost every financial institutions wants to market to, and build relationships with, the Gen Z consumer, few organizations understand who the G...
The Future of Banking Starts Now
27 Oct 2020
Contributed by Lukas
Before the pandemic, digital transformation was optional for many organizations. When COVID-19 took hold, necessity dictated that all organizations ‘...
WeBank: The Most Advanced Digital Bank in the World
20 Oct 2020
Contributed by Lukas
When you think of global leaders in digital banking, the conversation must start with Tencent-backed WeBank, the first digital-only bank in China. Lau...
The Role of Banking in the Future of Digital Identity
13 Oct 2020
Contributed by Lukas
According to a recent survey by Deloitte, nearly two-thirds of respondents said that global digital identity will be very important in the future desp...
Can Two Legacy Banks Become a Digital Banking Leader?
07 Oct 2020
Contributed by Lukas
In late 2019, BB&T and SunTrust combined to become the 6th largest bank in the country, serving 10 million households. Looking at the strategic and fi...
OCC Provides Path For Banking Revolution
06 Oct 2020
Contributed by Lukas
In May of this year, Brian Brooks took office as Acting Comptroller of the Currency (OCC). During his short tenure, Brooks has already made statements...
Jumpstarting Your Career During a Pandemic
29 Sep 2020
Contributed by Lukas
There has never been a more important time for executives to evaluate their position in the marketplace and to determine their future path to personal...
Most Digital Lending Not Ready for Prime Time
25 Sep 2020
Contributed by Lukas
In a post-COVID world, financial institutions must deliver innovative credit options, on-demand, in an almost instantaneous manner. To accomplish this...
How to Build a Digital Banking Lifestyle ‘Super App’
22 Sep 2020
Contributed by Lukas
Dubai-headquartered Emirates NBD has the distinction of being a legacy bank fully committed to innovation, digital transformation and customer-centric...
Dave: A Digital Banking Platform for the Underserved
15 Sep 2020
Contributed by Lukas
Even before the pandemic, there was a financial crisis where many consumers had difficulty making ends meet, causing missed monthly payments or overdr...
BankMobile: From Fintech Bank to TechFin Platform
08 Sep 2020
Contributed by Lukas
In 2014, BankMobile was launched as a division of Customers Bank. As opposed to relying only on organic growth, BankMobile quickly grew with a B2B2C s...
Varo: The First Nationally Chartered Fintech Bank
01 Sep 2020
Contributed by Lukas
Until recently, fintech firms have usually partnered with traditional banks to provide banking services as opposed to going through the lengthy and co...
Wealthfront: Transforming From a Robo-Advisor to a Digital Bank
25 Aug 2020
Contributed by Lukas
The battle to become the primary financial relationship for consumers continues to intensify, with the lines blurring between traditional banks, digit...
Financial Marketing Takes Center Stage
18 Aug 2020
Contributed by Lukas
The Digital Banking Report has just completed research on the impact of the pandemic on financial marketing. We found that changes in almost every are...
How COVID-19 Redefined Consumer Expectations in Banking
11 Aug 2020
Contributed by Lukas
While COVID-19 forced people into a digital-only lifestyle, there was still a desire for humanized experiences. Some banks and credit unions were prep...
The Power of Social Media Influencers in Banking
04 Aug 2020
Contributed by Lukas
In a world impacted by COVID-19, brand recognition and authenticity have never been more important, while the reach of traditional marketing channels ...
COVID-19 Provides Wake-Up Call for Cloud Banking
28 Jul 2020
Contributed by Lukas
The COVID-19 crisis has put a spotlight on the outdated tech infrastructures of many traditional financial services companies. As cloud computing has ...