Banking Transformed with Jim Marous

Uprise: A Unique AI-Driven Wealth Management Platform

25 Apr 2023

Contributed by Lukas

71% of Gen Z and 72% of Millennials say there are financial topics they want trustworthy advice on but aren't sure how to get it. At the same time, th...

More Than Ever, Bad Experiences Kill Customer Loyalty

18 Apr 2023

Contributed by Lukas

Expectations about what makes a great customer experience (CX) are rising faster than most organizations can keep up with — and consumers aren't afr...

Now’s the Best Time for Investing in Modern Banking Technology

11 Apr 2023

Contributed by Lukas

With the possibility of a recession, financial institutions of all sizes may be considering a delay or cut in technology spending. As seen by recent c...

Harnessing the Full Potential of Emerging Technologies in Financial Services

06 Apr 2023

Contributed by Lukas

Every financial institution is adapting and adjusting to compete in the realities of an ever-changing digital world. It is time to re-imagine how appl...

Supporting Customer Journeys With Data, AI and Better Engagement

30 Mar 2023

Contributed by Lukas

To retain market share amid stiff competition, the banking industry has to adapt to changing customer preferences and embrace digital transformation. ...

Innovation Requires Connecting Banks with the Right Partners

28 Mar 2023

Contributed by Lukas

Banks and credit unions understand the need to innovate, but finding the perfect partners to collaborate with can be a challenge with a marketplace th...

Think Big, Start Small, and Act Quickly with Applied Intelligence

23 Mar 2023

Contributed by Lukas

To ‘wow’ customers across their financial journey, you must know them, understand them and be able to proactively anticipate and deliver solutions...

Varo Bank: The Future of Digital Banks After Silicon Valley Bank Collapse

17 Mar 2023

Contributed by Lukas

In September of 2020, we interviewed Colin Walsh just after Varo became the first challenger bank to receive a national bank charter. So much has happ...

Digital Transformation Lessons From a $200B Bank

14 Mar 2023

Contributed by Lukas

While every financial institution talks about digital transformation, the process is never easy. Melding modern solutions with legacy processes requir...

New Business Models and Growth Opportunities in Banking

07 Mar 2023

Contributed by Lukas

Financial institutions of all sizes are reinventing themselves by digitally transforming every part of their business with technology, data, automatio...

Consumer Payment Preferences are Transforming

02 Mar 2023

Contributed by Lukas

The economy has been top of mind for consumers throughout 2022 and into 2023. In a survey by PSCU, nearly nine in ten consumers stated they were worri...

The Power of Omnichannel Communication in Banking

01 Mar 2023

Contributed by Lukas

Customers are more likely to engage with their bank or credit union if contacted in a timely manner on their preferred communications platform. More t...

Banks Must Become Resilient to Continuous Disruption

28 Feb 2023

Contributed by Lukas

Banking will never return to the way things were done in the past. Continuous disruption is the new norm. The mission is to become more resilient and ...

Unlocking the Potential of Digital Banking Transformation

23 Feb 2023

Contributed by Lukas

To thrive in the new digital banking environment, financial institutions need to rearticulate their value proposition, simultaneously simplifying and ...

Bankers Like Us Must Make Change Happen

21 Feb 2023

Contributed by Lukas

The banking industry, while steeped in tradition, is far from predictable. More than ever, marketplace changes are impacting what financial institutio...

The Future of Credit Card Marketing

16 Feb 2023

Contributed by Lukas

Credit cards are one of the primary foundations for credit relationships at many financial institutions, accounting for 37% of consumer purchases by d...

What is the Potential of ChatGPT in Banking

14 Feb 2023

Contributed by Lukas

ChatGPT has taken over the news cycle since launching at the end of November of 2022. Its AI version of human conversation has created optimism and de...

Building Banking Loyalty During Volatile Times

09 Feb 2023

Contributed by Lukas

Consumer behavior is changing faster than ever. The impact of the pandemic, technological advancements, a greater awareness of environmental, social a...

Banking in the Age of Digital Disruption

07 Feb 2023

Contributed by Lukas

An uncertain economy, combined with technological advances, increased customer expectations, and new competition will force banks to reimagine busines...

Using Data and Digital Technology to Drive Next Generation Customer Experiences

02 Feb 2023

Contributed by Lukas

Digital banking transformation involves integrating digital technology with data and analytics to enhance customer experiences, drive growth and make ...

Many Banks Misunderstand Innovation

31 Jan 2023

Contributed by Lukas

According to MIT, the biggest challenges to the innovation process include a lack of an innovation culture, fear of change, lack of ownership and visi...

Banking is at the Beginning of the Interface Revolution

26 Jan 2023

Contributed by Lukas

Over three-quarters of consumers said that receiving personalized communications was a key factor in prompting their consideration of a brand, and 78 ...

Global Trends That Will Disrupt Finance in 2023

24 Jan 2023

Contributed by Lukas

The increased digitalization of finance has resulted in massive transformations and disruptions across the industry. Opportunities have emerged from t...

Banking Must Partner for Digital Transformation Success

19 Jan 2023

Contributed by Lukas

Improving the customer experience (CX) is at the foundation of the majority of digital banking transformation efforts. Financial institutions need to ...

The Future of Open Banking in 2023

17 Jan 2023

Contributed by Lukas

Open banking has become a major driver of digital transformation across the financial sector, revolutionizing payments, lending, investments, and tran...

A How to Guide for Digital Transformation at a $25B Bank

10 Jan 2023

Contributed by Lukas

Financial institutions of all sizes must stay focused on providing and improving digital services or they risk getting left behind. The good news is t...

Most Important Workplace Technologies for Banking in 2023

03 Jan 2023

Contributed by Lukas

Modern workplace technologies are a primary driver of digital transformation in the banking industry, creating immense opportunities for improved expe...

Connecting the Dots Between Data, Analytics, and Customer Engagement

27 Dec 2022

Contributed by Lukas

Many banks focus on the technology needed to digitally transform their organization. But technology is only part of the equation. To be successful, le...

Digital Banking Trends and Priorities for 2023

20 Dec 2022

Contributed by Lukas

While many digital banking initiatives revolve around making banking easier, that only scratches the surface on how to make digital banking better. Co...

Data Drives the Future of Branch + Digital Distribution in Banking

13 Dec 2022

Contributed by Lukas

More than ever, branch networks must be rightsized and optimized. With data and analytics, banks and credit unions can determine the right mix of flag...

Digital Banking Growth Strategies for 2023

06 Dec 2022

Contributed by Lukas

The banking industry is facing an onslaught of competitive pressures — from revenues and profit margins to market share and adoption rates. Banking ...

The Global Potential for Banking and Fintech Collaboration

29 Nov 2022

Contributed by Lukas

Fintech has transformed the financial sector landscape rapidly and has blured the boundaries of both financial firms and the financial sector. This ha...

Ally Bank: Breaking Through the Noise with Innovation and Relevance

22 Nov 2022

Contributed by Lukas

As one of the early digital banking leaders, Ally has leveraged product innovation and highly relevant marketing campaigns to drive awareness and grow...

Fighting Fraud has Become a CX Differentiator

15 Nov 2022

Contributed by Lukas

Marketers and product teams spend heavily on acquiring a customer, only to churn them with a bad first experience. Fraud is becoming an increasing pro...

An Innovation Mindset is Needed in Payments

10 Nov 2022

Contributed by Lukas

We continue to see the rise of digital commerce based on customer adoption of innovations like digital wallets, buy now pay later (BNPL), instant paym...

How the CBA Will Support Banks During Industry Transformation

08 Nov 2022

Contributed by Lukas

In July of this year, Lindsey Johnson took the helm of the Consumer Bankers Association, replacing Richard Hunt, who had guided the organization for t...

Using AI to Maximize Customer Personalization

03 Nov 2022

Contributed by Lukas

Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personaliz...

The Future of Banking: Where Everyone Creates Their Own Bank

01 Nov 2022

Contributed by Lukas

Finance is quickly moving from digital platforms into an era of hyper-personalization, where every user will have ultimate control over their data, th...

Now’s the Time to Pick Battles with Fintech Challengers

27 Oct 2022

Contributed by Lukas

Traditional banks and credit unions continue to face competition from challenger and online-only banks willing to offer higher yields for savings and ...

Chase and 10X Banking: Building a Digital Platform for the Future

25 Oct 2022

Contributed by Lukas

Chase, the digital banking app launched by JPMorgan, has reached one million UK customers after launching in September of last year with a 1% cashback...

Debbie: An Innovative Rewards Platform for Managing Debt

18 Oct 2022

Contributed by Lukas

Americans’ total credit card balance reached $887 billion in the second quarter of 2022, with close to a $50B jump since the first quarter of 2022. ...

Conquering the ‘Last Mile’ of Data and Analytics Transformation

13 Oct 2022

Contributed by Lukas

Banks are making significant investments in their data and analytics initiatives. Unfortunately, most organizations struggle moving from the data prep...

Betterment: Using a Challenger Mindset for Market-Leading Growth

11 Oct 2022

Contributed by Lukas

Launched shortly after the 2008 financial crash, Betterment pioneered robo-advisory services and opened the door for individuals to manage their money...

Humanized Digital Engagement Propels Growth in Banking

06 Oct 2022

Contributed by Lukas

The demand for fast, humanized digital engagement has reached new heights, and is changing the financial services landscape. More than ever, customers...

The Future of Open and Embedded Banking at Truist

04 Oct 2022

Contributed by Lukas

In the past, consumers relied almost exclusively on legacy banking institutions for their financial interactions. Today, businesses across all industr...

Your Back Office: The Missing Piece of Great CX

29 Sep 2022

Contributed by Lukas

An Aberdeen Research report shows that improving operational efficiencies is now taking a back seat to customer experience in back-office operations. ...

MX: The Next Frontier of Money Experiences

27 Sep 2022

Contributed by Lukas

Utah-based open finance solution provider MX Technologies has named several PayPal veterans to lead the firm’s next phase of growth. This growth wil...

Accelerating Innovation for Financial Institutions of All Sizes

20 Sep 2022

Contributed by Lukas

Banks and credit unions are challenged to satisfy consumers with the traditional services they have used for decades, while also delivering the latest...

FedNow: The Future of Instant Payments

15 Sep 2022

Contributed by Lukas

Nearly two-thirds of consumers indicate they manage their financial relationships predominantly online or via their mobile device. In addition, nearly...

BMO Harris: Promoting Gender Diversity in FinTech

13 Sep 2022

Contributed by Lukas

While the fintech industry is growing rapidly, it is still rare to see women as fintech founders or women holding leadership roles. More concerning is...

Ways Technology Can Positively Impact Costs, Efficiency and Reporting

08 Sep 2022

Contributed by Lukas

As new players continue to expand market share with data and customer-centric business models, incumbent banks face an urgent need to modernize system...

Turning Information Overload into a Personal Superpower

06 Sep 2022

Contributed by Lukas

Despite the benefits of easy information access, the amount of information each human needs to process is overwhelming, creating a reduction in compre...

The Best Customer Experiences Start with Identity Protection

01 Sep 2022

Contributed by Lukas

Trust in banking hinges on the ability of financial institutions to safeguard identities and keep consumer and business data private, particularly dur...

How AI is Transforming the Banking Industry

30 Aug 2022

Contributed by Lukas

The banking sector has always been data intensive. Today, AI technology has the capability to improve efficiency, increase innovation, boost different...

Using Behavioral Science for Financial Marketing Success

25 Aug 2022

Contributed by Lukas

More than ever, financial marketers can trigger automatic action by applying behavioral science principles in marketing strategy and creative executio...

Reaching Digital Maturity with Continuous Product Design

18 Aug 2022

Contributed by Lukas

Customer expectations are changing faster than ever. Unfortunately, most banks and credit unions are playing catch-up, with siloed data, back-office t...

Leadership During Times of Uncertainty

16 Aug 2022

Contributed by Lukas

More than ever, creating an organization that responds to customer’s needs, cares for and inspires employees, embraces purpose, emphasizes diversity...

How All Banks Can Now Offer Industry-Leading Digital Mortgages

11 Aug 2022

Contributed by Lukas

Most mortgage experiences are overwhelming and full of friction, with outdated processes that includes a stack of paper forms and multiple in-person m...

Locality Bank: Using Modern Technology to Serve Small Businesses

09 Aug 2022

Contributed by Lukas

Small businesses are the foundation of the American economy, with 30.2 million small businesses making up 99.9% of American businesses and employing 4...

Embedded Finance and BaaS: The Future of Banking

04 Aug 2022

Contributed by Lukas

Embedded finance integrates financial services, such as payments, lending, insurance, etc. within a non-financial business’ infrastructure. This pro...

Synovus Bank: The Journey to Become a Digital Bank

26 Jul 2022

Contributed by Lukas

Becoming adept at digital banking is not simply about technology. It’s about the way banking leaders adapt to the pace of change and continually ret...

Is Your Data Strategy Future-Ready?

21 Jul 2022

Contributed by Lukas

Consumers expect their financial institution to use data and insights collected over time to deliver personalized recommendations based on transaction...

How to Think Like a Brand and Not a Bank

19 Jul 2022

Contributed by Lukas

As consumers get exposed to new financial brands every day, it has never been more important to think like a brand and not a bank. Investing in creati...

Modernizing Payments for an Embedded Banking Future

14 Jul 2022

Contributed by Lukas

Embedded payments have become the norm in our personal lives. In fact, a report from IDC predicts that 74% of digital consumer payments globally will ...

Are Big Banks Hurting Competition, Innovation and Equality?

12 Jul 2022

Contributed by Lukas

Competition in banking has expanded in the past twenty years, yet banking and technology giants are increasingly using proprietary technology and data...

Identity Fraud is a Customer Experience Opportunity

07 Jul 2022

Contributed by Lukas

Identity fraud is an increasing challenge for financial institutions, impacting consumer trust and costing billions of dollars a year in losses. To co...

Essentials to Transformation Success in Banking

05 Jul 2022

Contributed by Lukas

Transformation is both an overused word and an underdeveloped concept at most financial institutions. Successfully embraced, transformation can help a...

Be Prepared for the Engagement Banking Revolution

28 Jun 2022

Contributed by Lukas

Data, analytics, and new technologies are transforming the art and science of personalized customer experiences. Customer engagement of the future is ...

From Personalization to Profits in Banking

23 Jun 2022

Contributed by Lukas

Consumers want their financial providers to provide integrated experiences that leverage insights to create intuitive engagements. To accomplish this,...

An Inside Look into Morgan Stanley’s Evolving Brand Strategy

21 Jun 2022

Contributed by Lukas

With a long history of leading marketing efforts at various financial organizations, Alice Milligan was named the chief marketing officer of Morgan St...

WeBank: A Model for the Future of Digital Banking

14 Jun 2022

Contributed by Lukas

WeBank is considered by many to be the most progressive digital bank in the world. Launched in 2014, WeBank provides financial services to over 300 mi...

Delivering Financial Education to Customers and Communities

09 Jun 2022

Contributed by Lukas

Providing trust through personal financial education is an imperative for the entire finance services sector. It is also a cornerstone to building eng...

Banking Strategies to Withstand an Economic Downturn

07 Jun 2022

Contributed by Lukas

The banking industry has a once-in-a-generation opportunity to transform legacy business models to become more competitive and more resilient during e...

The Unique App That Makes Financial Education Rewarding

31 May 2022

Contributed by Lukas

Capturing the attention of GenZ and digital-first consumers is an ongoing challenge. Financial well-being is a major goal for these segments … but e...

How Economic Instability Will Impact the Banking Industry

26 May 2022

Contributed by Lukas

The economic outlook for 2022 is being impacted by rapid inflation, geopolitical shocks, rising interest rates, and unemployment numbers that loom as ...

How to Make ESG a Cornerstone of Your Bank’s Business Model

24 May 2022

Contributed by Lukas

More than ever, consumers want to associate with companies that are committed to environmental, social, and governance issues. This includes where the...

How Banking Can Win Big in the Subscription Economy

19 May 2022

Contributed by Lukas

Old revenue models are dead. Financial institutions must rethink their business models and create new growth levers to be future-ready. Subscriptions...

How Banking-as-a-Service has Made Webster Bank Future-Ready

17 May 2022

Contributed by Lukas

Banking-as-a-service (BaaS) provides a great opportunity for existing financial institutions to reach a greater number of customers at a lower cost by...

Reimagining Customer Engagement with Intelligent Texts

12 May 2022

Contributed by Lukas

Many financial institutions struggle when it comes to building engagement with customers in a timely and impactful manner. More than ever, there is a ...

Banking on the Metaverse

10 May 2022

Contributed by Lukas

It’s been 30 years since the term Metaverse was coined, but big money and big hype is now making its way into daily conversations in banking and bey...

Why New Banks are Taking Over the World

03 May 2022

Contributed by Lukas

While we are not seeing the end of banking, we are observing a changing of the guard in financial services. Powered by a deluge of funding, fintech fi...

7 Steps to Building a Winning Content Marketing Strategy in Banking

28 Apr 2022

Contributed by Lukas

Content marketing is an important part of creating a powerful experience in banking. Done well, it can help attract, inform, and engage your target au...

Marcus Acquires Fintech Firms to Become Dominant Banking Power

26 Apr 2022

Contributed by Lukas

In the past six years, Marcus has used an acquisition strategy to create a digital platform for consumer loans, credit cards, high-yield savings, aut...

Low-Code/No-Code Fuels Agile Digital Banking Transformation

21 Apr 2022

Contributed by Lukas

Keeping pace with an increasingly changing marketplace has never been so difficult. No place is this more evident than in creating the IT solutions re...

Should Bankers Fear Apple’s Future Growth Strategy?

20 Apr 2022

Contributed by Lukas

Bloomberg reported that Apple is launching an initiative code-named “Breakout” to bring more financial services capabilities in-house. It is beli...

Reimagining The Future of Digital Delivery at Capital One

19 Apr 2022

Contributed by Lukas

The pandemic greatly accelerated the consumer desire to adopt digital-first banking experiences. That said, consumer preference for how to do banking ...

Using Data to Acquire, Engage and Retain Banking Customers

14 Apr 2022

Contributed by Lukas

More than ever, delivering banking experiences rooted in personalized engagement is an expectation from every customer. More than just a requirement f...

Simplifying Bank Marketing in the Age of Complexity

12 Apr 2022

Contributed by Lukas

Financial marketing has become increasingly complex as data and technology provides the opportunity for instant, personalized engagement. As consumer ...

How Sofi Intends to Become the Center of the Financial Universe

05 Apr 2022

Contributed by Lukas

SoFi is on a mission to move beyond its roots as a direct-to-consumer fintech organization, to become a financial services platform that will enable b...

Customer Identity: Balancing Security and Seamless Experiences

31 Mar 2022

Contributed by Lukas

In a digital world where convenience, time savings and instant access reign supreme, a physical-first banking experience is no longer the preferred op...

Can Traditional Banks Keep Up With Payments Transformation?

29 Mar 2022

Contributed by Lukas

The increasing scale and pace of change has been a constant characteristic of the payments landscape, driven by rapidly changing customer expectations...

How Bank of America Personalizes Financial Wellness for 67 Million Customers

22 Mar 2022

Contributed by Lukas

Financial institutions have struggled engaging consumers with budgeting and financial health tools. Bank of America's approach has been to address fin...

Financial Institutions Can No Longer Ignore Cryptocurrencies

17 Mar 2022

Contributed by Lukas

According to a report by J.P. Morgan, close to 300 banks are planning to roll out Bitcoin trading on mobile apps in the first half of 2022. Another st...

Reimagining Money Experiences in Banking

15 Mar 2022

Contributed by Lukas

Over the past several years, my team at the Digital Banking Report has asked financial institutions globally what their primary objective was. Overwhe...

How to Make Banking Better in 2022

08 Mar 2022

Contributed by Lukas

The banking industry has never been under more pressure to change. The challenge is not whether digital transformation will occur, but whether the rig...

KeyBank: Leveraging Targeted Scale for Differentiation and Growth

07 Mar 2022

Contributed by Lukas

Situated on the asset spectrum between large national banks and community financial institutions, regional banks face the challenge of scale to make t...

The Future of Commerce Includes Digital Currency

03 Mar 2022

Contributed by Lukas

Recently, NCR increased their ability to deliver a complete digital currency solution to its customers, including the ability to buy and sell cryptocu...

Blockchain, NFTs, Web 3.0, and Technologies Enabling the Metaverse

01 Mar 2022

Contributed by Lukas

If there was any doubt about the mainstream acceptance of cryptocurrency, you didn’t need to look any further than the ads during this year’s Supe...

Why AI and Machine Learning is The Future of Bank Differentiation

17 Feb 2022

Contributed by Lukas

Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many orga...

OakNorth: A Blueprint for Future Bank Success

15 Feb 2022

Contributed by Lukas

Businesses are becoming big business in banking. Unfortunately, most businesses have trouble getting fast and flexible financing. Founded in 2013, Oak...