Banking Transformed with Jim Marous
Episodes
Beyond Phantom Growth: Building Real Relationships
01 Feb 2024
Contributed by Lukas
I'm thrilled to welcome back Gabe Krajicek, CEO of financial solutions provider Kasasa on the Banking Transformed podcast. Gabe joins us to discuss t...
Platform Strategies Fuel Innovation and Growth in Banking
30 Jan 2024
Contributed by Lukas
To stay competitive, banks and credit unions must evaluate the viability of platform strategies that can provide superior customer experiences, tap in...
Lessons in Digital Dexterity from Travis Credit Union
23 Jan 2024
Contributed by Lukas
I'm excited to have Grant Karsas, VP of Digital Experience at Travis Credit Union, on the Banking Transformed podcast. Grant oversees the member-faci...
The Increasing Importance of Data Resilience
18 Jan 2024
Contributed by Lukas
How prepared is your organization to move forward without fear in the face of ransomware, cyberthreats, ongoing digital transformation, and hybrid clo...
Future of Community Banking with Rebeca Romero Rainey of ICBA
16 Jan 2024
Contributed by Lukas
We're honored to host Rebeca Romero Rainey, President and CEO of the Independent Community Bankers of America (ICBA) on the Banking Transformed podcas...
Profiles in Leadership | Megan (Caywood) Cooper
02 Jan 2024
Contributed by Lukas
I’m so pleased to welcome Megan (Caywood) Cooper, newly appointed Chief Product Officer at ClearBank, to the Banking Transformed podcast. Boasting ...
Adapting for 2024 Banking Success
26 Dec 2023
Contributed by Lukas
I'm excited to welcome Pål Krogdahl, Director of Technology Strategy and Advisory Services at Samlink, to the Banking Transformed podcast. Pål rece...
Inside Story: Ally & Microsoft Groundbreaking AI Collaboration
19 Dec 2023
Contributed by Lukas
The launch of Ally’s self-built AI platform Ally.ai in collaboration with Microsoft represents a measured yet trailblazing foray into next-gen techn...
How Emerging Tech, Data and AI are Reinventing Bank Marketing
28 Nov 2023
Contributed by Lukas
Allison Cerra, Chief Marketing Officer at Alkami Technologies joins me on the Banking Transformed podcast. Allison has seen marketing evolve tremendo...
Predicting the Unpredictable: Banking's Next Decade
21 Nov 2023
Contributed by Lukas
As we stand on the brink of 2024, it is important to unravel the seismic shifts poised to redefine the industry over the next year and beyond. Digital...
The Future Normal: Navigating the Next Decade and Beyond
14 Nov 2023
Contributed by Lukas
Today on the Banking Transformed podcast, we dive into a discussion about the coming decade with none other than Rohit Bhargava, a trend curator and ...
How Generative AI is Changing the Face of Financial Services
09 Nov 2023
Contributed by Lukas
Generative AI is pushing financial institutions to rethink how they work in exciting ways. Early adopters are already seeing the benefits. But, before...
Generative AI: Hit the Gas or Pump the Break?
31 Oct 2023
Contributed by Lukas
In this episode of Banking Transformed, we delve into the world of generative AI with Ron Shevlin, Chief Research Officer at Cornerstone Advisors. As...
Harnessing Trends to Build a Stronger Future
24 Oct 2023
Contributed by Lukas
Joining us on the Banking Transformed podcast is Rob Rubin, general manager of financial services at Insider Intelligence. In this interview, we unr...
Building Deeper Relationships with Data-Driven Journeys
19 Oct 2023
Contributed by Lukas
Today, we welcome James White, general manager of banking at Total Expert, to the Banking Transformed podcast. In today's digital world, understandin...
The Future of Payments is Now: How Banks Can Keep Pace
12 Oct 2023
Contributed by Lukas
In this episode of Banking Transformed, we have the privilege of speaking with Jon Budd and Dr. Jorge Jimenez, the CEO and president of Juniper Paym...
Beyond the Hype: How Web3 Will Transform Banking
10 Oct 2023
Contributed by Lukas
Joining us on the Banking Transformed podcast is Alex Tapscott, co-founder of the Blockchain Research Institute and author of the highly anticipated...
Optimizing Consumer Journeys with Data, Technology and AI
05 Oct 2023
Contributed by Lukas
In today's digital era, consumer expectations for personalized and seamless experiences are higher than ever. For banks, optimizing engagement to driv...
SavvyMoney CEO Explores the Future of Credit Engagement
03 Oct 2023
Contributed by Lukas
JB Orecchia, president and CEO of SavvyMoney, joins me today on the Banking Transformed podcast. SavvyMoney is a leading provider of personalized cr...
Building a Human-Centric Workplace Model for the Future
28 Sep 2023
Contributed by Lukas
According to our Banking Transformed podcast guest, Alexia Cambon, senior director of research at Microsoft, “There is no going back to the way we w...
Navigating the Future of Hybrid Cloud in Finance
26 Sep 2023
Contributed by Lukas
In this episode, the Banking Transformed podcast is at Sibos 2023 in Toronto, Ontario where we are joined by Judith Pinto and Prakash Pattni from IB...
Engaging Gen Z - Crafting a New Era of Digital Banking
19 Sep 2023
Contributed by Lukas
With their unique preferences, behaviors, and technological fluency, Gen Z and younger consumers are reshaping the landscape of banking products, chan...
Embedded Banking: The Imperative Transformation for Digital Success
14 Sep 2023
Contributed by Lukas
The digital revolution is transforming banking as we know it. Consumers today want personalized, seamless financial services integrated into the platf...
Customer Success Principles to Improve Your Customer Effort Score (CES)
13 Sep 2023
Contributed by Lukas
In today's competitive landscape, financial institutions must adopt a customer-centric culture focused on loyalty and lifetime value to thrive. My gue...
Leadership Journey: From Legacy Bank to Fintech Foundry
12 Sep 2023
Contributed by Lukas
I'm joined on the Banking Transformed podcast by Rakefet Russak-Aminoach, a trailblazer in digital banking innovation. Rakefet led the transformatio...
How Generative AI Will Revolutionize Financial Services
06 Sep 2023
Contributed by Lukas
Generative AI is poised to revolutionize the financial services industry. According to new research from IBM, the market for generative AI in finance ...
Composable Solutions Enables Scaleable Digital Evolution
05 Sep 2023
Contributed by Lukas
On today’s Banking Transformed podcast, I'm thrilled to be joined by Brandon McGee, Chief Digital Strategy Officer at A+ Federal Credit Union, who ...
The Security Imperative of Banking Transformation
31 Aug 2023
Contributed by Lukas
From the complexities of legacy infrastructure to the nuances of modern app development and the ever-evolving threat landscape, banking is faced with ...
Community Financial Institutions: Going Beyond Being Friendly
29 Aug 2023
Contributed by Lukas
Community banks, deeply rooted in their local domains, have played a pivotal role in supporting the financial needs of individuals, small businesses, ...
Retail Banking Mid-Year Assessment: Jobs to be Done
22 Aug 2023
Contributed by Lukas
We’re at the midpoint of 2023, making this the perfect time to take stock of the major trends shaping retail banking globally and look ahead to the ...
The Strategic Advantage of AI Maturity in Banking
15 Aug 2023
Contributed by Lukas
As artificial intelligence (AI) continues to advance and reshape banking, achieving a high level of AI maturity becomes crucial for financial institut...
The Promise and Peril of ChatGPT in Banking Part 2
08 Aug 2023
Contributed by Lukas
This is the second part of a two-part in-depth Banking Transformed podcast interview on generative AI and ChatGPT in banking with Brian Roemmele, Pr...
The Promise and Peril of ChatGPT in Banking Part 1
01 Aug 2023
Contributed by Lukas
With the rise of generative AI (ChatGPT) and its increasing impact on various sectors, including banking, it's crucial to examine how these advancemen...
The Future of Fintechs in Disrupted Times
25 Jul 2023
Contributed by Lukas
Fintech firms are currently facing a series of challenges stemming from a variety of factors, including dropping venture capital (VC) funding, the fai...
Building Personalized Engagement Across Customer Lifecycles
20 Jul 2023
Contributed by Lukas
Advancements in digital banking technologies, like mobile apps, chatbots and digital wallets allow banks to provide always-on, personalized experience...
Strategic Priorities of Today’s Banks and Credit Unions
18 Jul 2023
Contributed by Lukas
2023 has presented many challenges for financial institutions. Record-breaking inflation, rapidly rising interest rates, reduced loan demand, and decl...
Enhancing Customer Experiences Through Collaboration
13 Jul 2023
Contributed by Lukas
From virtual and embedded experiences to digital payments and the power of AI, digital banking experiences can be enhanced at every touchpoint. With s...
Jenius Bank: A New Digital-Only Bank with a 400 Year History
11 Jul 2023
Contributed by Lukas
Creating a separate digital-only bank by a legacy financial institution is an opportunity to build a new, high-growth business that leverages the pare...
Rewiring for Digital Banking Transformation Success
05 Jul 2023
Contributed by Lukas
Many financial insrtitutions are stuck with digital transformations that are not moving the needle. In the new book, “Rewired: The McKinsey Guide to...
The Inspirational Journey of a Financial Technology Leader
03 Jul 2023
Contributed by Lukas
Being a leader in today’s banking ecosystem can be challenging when everything around us is changing so fast. The ability to pivot, be flexible and ...
Growth Requires an Experience Mindset
27 Jun 2023
Contributed by Lukas
Companies with engaged employees experience lower turnover, higher productivity, improved communication and collaboration, enhanced customer service a...
The Evolution and Future of Banking as a Service (BaaS)
20 Jun 2023
Contributed by Lukas
The banking industry is undergoing a transformation as changing customer expectations and disruption from non-traditional financial players force trad...
The Strategic Power of Embedded Finance
14 Jun 2023
Contributed by Lukas
Money 20/20 offers an amazing view into the future of banking and fintech with hundreds of participating organizations and thousands of attendees from...
The Battle for Retail Banking Deposits Goes Beyond High Rates
13 Jun 2023
Contributed by Lukas
Gone are the days of ultra-low interest rates when generating deposits and making loans was easy. Today, small and mid-sized financial institutions ar...
Innovation Driven by Internal and External Collaboration
09 Jun 2023
Contributed by Lukas
The 2023 Retail Banking Trends and Priorities found that 60% of financial institutions are meeting the digital banking needs of customers through coll...
The Future of Niche Banks
08 Jun 2023
Contributed by Lukas
Fueled by the growth of plug-and-play banking infrastructure, startup niche banks have emerged that cater to a varied assortment of segments, includin...
The Future of Wearable Technology and Payments
06 Jun 2023
Contributed by Lukas
The global wearable device market is expected to reach $62.82 billion by 2025. Wearable technology holds potential to revolutionize the way people int...
Money 2020 Europe: AI Takes Center Stage in Banking Transformation
31 May 2023
Contributed by Lukas
Our expectations of what a bank is, and customers will engage with financial services has changed immensely over the past several years. And that chan...
Driving Growth with a Financial Marketing Playbook
30 May 2023
Contributed by Lukas
Technological advances, regulatory changes, and rising consumer expectations have led to a tidal wave of challenges for the financial marketer. While ...
Money 2020 Europe Preview: A Look into the Future of Banking
24 May 2023
Contributed by Lukas
The future of banking is being driven by advancements in technology, changing customer preferences, new collaborations, and increasing regulatory requ...
The Final Mile of Data: From Insights to Engagement
23 May 2023
Contributed by Lukas
Customers want their financial institutions to know them, understand them and reward them based on their unique financial situation. Displaying this l...
The Exciting Evolution of the CFO in Business Transformation
18 May 2023
Contributed by Lukas
As part of the digital transformation process occurring at financial institutions, CFOs must increasingly leverage technology and data analytics to be...
The Power of Sharing the ‘Why’ for Digital Banking Success
11 May 2023
Contributed by Lukas
A digital-first account opening and onboarding platform is becoming increasingly important in banking, as customers increasingly expect a seamless, di...
Using Data to Deliver a Next-Generation TechFin Platform
10 May 2023
Contributed by Lukas
More than ever, financial institutions are expected to know what account holders need even before they do. Using relationship history, transaction dat...
Communication Strategies to Navigate a Banking Crisis
09 May 2023
Contributed by Lukas
We are in uncharted territory with today’s economic uncertainty. Customers are concerned about the safety of their bank and credit union and don’t...
Direct Mail is Dead. Long Live Direct Mail
02 May 2023
Contributed by Lukas
With the increasing popularity of digital marketing, many financial institutions have shifted their focus away from direct mail. But is that a mistake...
Uprise: A Unique AI-Driven Wealth Management Platform
25 Apr 2023
Contributed by Lukas
71% of Gen Z and 72% of Millennials say there are financial topics they want trustworthy advice on but aren't sure how to get it. At the same time, th...
More Than Ever, Bad Experiences Kill Customer Loyalty
18 Apr 2023
Contributed by Lukas
Expectations about what makes a great customer experience (CX) are rising faster than most organizations can keep up with — and consumers aren't afr...
Now’s the Best Time for Investing in Modern Banking Technology
11 Apr 2023
Contributed by Lukas
With the possibility of a recession, financial institutions of all sizes may be considering a delay or cut in technology spending. As seen by recent c...
Harnessing the Full Potential of Emerging Technologies in Financial Services
06 Apr 2023
Contributed by Lukas
Every financial institution is adapting and adjusting to compete in the realities of an ever-changing digital world. It is time to re-imagine how appl...
Supporting Customer Journeys With Data, AI and Better Engagement
30 Mar 2023
Contributed by Lukas
To retain market share amid stiff competition, the banking industry has to adapt to changing customer preferences and embrace digital transformation. ...
Innovation Requires Connecting Banks with the Right Partners
28 Mar 2023
Contributed by Lukas
Banks and credit unions understand the need to innovate, but finding the perfect partners to collaborate with can be a challenge with a marketplace th...
Think Big, Start Small, and Act Quickly with Applied Intelligence
23 Mar 2023
Contributed by Lukas
To ‘wow’ customers across their financial journey, you must know them, understand them and be able to proactively anticipate and deliver solutions...
Varo Bank: The Future of Digital Banks After Silicon Valley Bank Collapse
17 Mar 2023
Contributed by Lukas
In September of 2020, we interviewed Colin Walsh just after Varo became the first challenger bank to receive a national bank charter. So much has happ...
Digital Transformation Lessons From a $200B Bank
14 Mar 2023
Contributed by Lukas
While every financial institution talks about digital transformation, the process is never easy. Melding modern solutions with legacy processes requir...
New Business Models and Growth Opportunities in Banking
07 Mar 2023
Contributed by Lukas
Financial institutions of all sizes are reinventing themselves by digitally transforming every part of their business with technology, data, automatio...
Consumer Payment Preferences are Transforming
02 Mar 2023
Contributed by Lukas
The economy has been top of mind for consumers throughout 2022 and into 2023. In a survey by PSCU, nearly nine in ten consumers stated they were worri...
The Power of Omnichannel Communication in Banking
01 Mar 2023
Contributed by Lukas
Customers are more likely to engage with their bank or credit union if contacted in a timely manner on their preferred communications platform. More t...
Banks Must Become Resilient to Continuous Disruption
28 Feb 2023
Contributed by Lukas
Banking will never return to the way things were done in the past. Continuous disruption is the new norm. The mission is to become more resilient and ...
Unlocking the Potential of Digital Banking Transformation
23 Feb 2023
Contributed by Lukas
To thrive in the new digital banking environment, financial institutions need to rearticulate their value proposition, simultaneously simplifying and ...
Bankers Like Us Must Make Change Happen
21 Feb 2023
Contributed by Lukas
The banking industry, while steeped in tradition, is far from predictable. More than ever, marketplace changes are impacting what financial institutio...
The Future of Credit Card Marketing
16 Feb 2023
Contributed by Lukas
Credit cards are one of the primary foundations for credit relationships at many financial institutions, accounting for 37% of consumer purchases by d...
What is the Potential of ChatGPT in Banking
14 Feb 2023
Contributed by Lukas
ChatGPT has taken over the news cycle since launching at the end of November of 2022. Its AI version of human conversation has created optimism and de...
Building Banking Loyalty During Volatile Times
09 Feb 2023
Contributed by Lukas
Consumer behavior is changing faster than ever. The impact of the pandemic, technological advancements, a greater awareness of environmental, social a...
Banking in the Age of Digital Disruption
07 Feb 2023
Contributed by Lukas
An uncertain economy, combined with technological advances, increased customer expectations, and new competition will force banks to reimagine busines...
Using Data and Digital Technology to Drive Next Generation Customer Experiences
02 Feb 2023
Contributed by Lukas
Digital banking transformation involves integrating digital technology with data and analytics to enhance customer experiences, drive growth and make ...
Many Banks Misunderstand Innovation
31 Jan 2023
Contributed by Lukas
According to MIT, the biggest challenges to the innovation process include a lack of an innovation culture, fear of change, lack of ownership and visi...
Banking is at the Beginning of the Interface Revolution
26 Jan 2023
Contributed by Lukas
Over three-quarters of consumers said that receiving personalized communications was a key factor in prompting their consideration of a brand, and 78 ...
Global Trends That Will Disrupt Finance in 2023
24 Jan 2023
Contributed by Lukas
The increased digitalization of finance has resulted in massive transformations and disruptions across the industry. Opportunities have emerged from t...
Banking Must Partner for Digital Transformation Success
19 Jan 2023
Contributed by Lukas
Improving the customer experience (CX) is at the foundation of the majority of digital banking transformation efforts. Financial institutions need to ...
The Future of Open Banking in 2023
17 Jan 2023
Contributed by Lukas
Open banking has become a major driver of digital transformation across the financial sector, revolutionizing payments, lending, investments, and tran...
A How to Guide for Digital Transformation at a $25B Bank
10 Jan 2023
Contributed by Lukas
Financial institutions of all sizes must stay focused on providing and improving digital services or they risk getting left behind. The good news is t...
Most Important Workplace Technologies for Banking in 2023
03 Jan 2023
Contributed by Lukas
Modern workplace technologies are a primary driver of digital transformation in the banking industry, creating immense opportunities for improved expe...
Connecting the Dots Between Data, Analytics, and Customer Engagement
27 Dec 2022
Contributed by Lukas
Many banks focus on the technology needed to digitally transform their organization. But technology is only part of the equation. To be successful, le...
Digital Banking Trends and Priorities for 2023
20 Dec 2022
Contributed by Lukas
While many digital banking initiatives revolve around making banking easier, that only scratches the surface on how to make digital banking better. Co...
Data Drives the Future of Branch + Digital Distribution in Banking
13 Dec 2022
Contributed by Lukas
More than ever, branch networks must be rightsized and optimized. With data and analytics, banks and credit unions can determine the right mix of flag...
Digital Banking Growth Strategies for 2023
06 Dec 2022
Contributed by Lukas
The banking industry is facing an onslaught of competitive pressures — from revenues and profit margins to market share and adoption rates. Banking ...
The Global Potential for Banking and Fintech Collaboration
29 Nov 2022
Contributed by Lukas
Fintech has transformed the financial sector landscape rapidly and has blured the boundaries of both financial firms and the financial sector. This ha...
Ally Bank: Breaking Through the Noise with Innovation and Relevance
22 Nov 2022
Contributed by Lukas
As one of the early digital banking leaders, Ally has leveraged product innovation and highly relevant marketing campaigns to drive awareness and grow...
Fighting Fraud has Become a CX Differentiator
15 Nov 2022
Contributed by Lukas
Marketers and product teams spend heavily on acquiring a customer, only to churn them with a bad first experience. Fraud is becoming an increasing pro...
An Innovation Mindset is Needed in Payments
10 Nov 2022
Contributed by Lukas
We continue to see the rise of digital commerce based on customer adoption of innovations like digital wallets, buy now pay later (BNPL), instant paym...
How the CBA Will Support Banks During Industry Transformation
08 Nov 2022
Contributed by Lukas
In July of this year, Lindsey Johnson took the helm of the Consumer Bankers Association, replacing Richard Hunt, who had guided the organization for t...
Using AI to Maximize Customer Personalization
03 Nov 2022
Contributed by Lukas
Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personaliz...
The Future of Banking: Where Everyone Creates Their Own Bank
01 Nov 2022
Contributed by Lukas
Finance is quickly moving from digital platforms into an era of hyper-personalization, where every user will have ultimate control over their data, th...
Now’s the Time to Pick Battles with Fintech Challengers
27 Oct 2022
Contributed by Lukas
Traditional banks and credit unions continue to face competition from challenger and online-only banks willing to offer higher yields for savings and ...
Chase and 10X Banking: Building a Digital Platform for the Future
25 Oct 2022
Contributed by Lukas
Chase, the digital banking app launched by JPMorgan, has reached one million UK customers after launching in September of last year with a 1% cashback...
Debbie: An Innovative Rewards Platform for Managing Debt
18 Oct 2022
Contributed by Lukas
Americans’ total credit card balance reached $887 billion in the second quarter of 2022, with close to a $50B jump since the first quarter of 2022. ...
Conquering the ‘Last Mile’ of Data and Analytics Transformation
13 Oct 2022
Contributed by Lukas
Banks are making significant investments in their data and analytics initiatives. Unfortunately, most organizations struggle moving from the data prep...
Betterment: Using a Challenger Mindset for Market-Leading Growth
11 Oct 2022
Contributed by Lukas
Launched shortly after the 2008 financial crash, Betterment pioneered robo-advisory services and opened the door for individuals to manage their money...
Humanized Digital Engagement Propels Growth in Banking
06 Oct 2022
Contributed by Lukas
The demand for fast, humanized digital engagement has reached new heights, and is changing the financial services landscape. More than ever, customers...