Banking Transformed with Jim Marous

Aligning Technology and Strategy for Banking Success

15 May 2025

Contributed by Lukas

This episode of the Banking Transformed podcast, as part of the Experience Factor series, sponsored by Q2, tackles the persistent gap between recogniz...

How U.S. Bank is Building a Resilient Digital Bank

13 May 2025

Contributed by Lukas

As financial institutions navigate an increasingly complex digital landscape, they face the dual challenge of driving innovation while maintaining the...

Unlocking Growth Mode Series #2 Bridging Digital Banking Implementation Gaps

07 May 2025

Contributed by Lukas

In the financial services industry, we often see a critical gap between technological potential and practical implementation. Financial institutions m...

How the CBA Is Navigating Washington's Shifting Political Landscape

06 May 2025

Contributed by Lukas

With significant shifts in Washington's political dynamics and new regulatory challenges emerging across the banking sector, our discussion today will...

Banking Under Siege: Building Resilience Against Rising Fraud

01 May 2025

Contributed by Lukas

Since 2020, financial institutions have faced a perfect storm – rising funding costs, increased delinquencies, and now, a dramatic surge in sophisti...

How Ally Bank is Using AI to Reshape Financial Services

29 Apr 2025

Contributed by Lukas

In an industry where customer trust is paramount, financial institutions like Ally are navigating the delicate balance between rapid innovation and ro...

Unlocking Growth Mode Series #1 Unlocking Banking's Growth Mode

23 Apr 2025

Contributed by Lukas

The banking industry faces unprecedented pressure to shift from reactive service models to proactive engagement strategies. However, many institutions...

How Jenius Bank is Revolutionizing Banking with Personalized Insights

22 Apr 2025

Contributed by Lukas

In less than two years, Jenius Bank has surpassed $2 billion in deposits and loans, and recently launched a next-generation mobile and online banking ...

From Data Overload to Strategic Insights

17 Apr 2025

Contributed by Lukas

Despite having accumulated vast amounts of customer data for decades, many financial institutions struggle to effectively harness this information for...

How Top Banks Are Turning Customer Experience into Sustainable Growth

15 Apr 2025

Contributed by Lukas

In a world saturated with digital noise, where customer loyalty is increasingly rare, how can traditional banks not just survive, but thrive? I’m j...

Stop Marketing Like It’s 1999

08 Apr 2025

Contributed by Lukas

In an evolving banking ecosystem, CMOs must approach AI as a transformative force while avoiding the pitfalls of short-term thinking. To drive differe...

Beyond the Hype: AI Applications Transforming Banking

03 Apr 2025

Contributed by Lukas

According to Avanade's latest AI Value Report, 59% of these institutions have already embarked on AI transformation journeys, with a third claiming co...

ProSight Doubles Down on Helping the Banking Industry Thrive

01 Apr 2025

Contributed by Lukas

As financial institutions navigate rapid technological change, evolving customer expectations, and increasingly complex regulatory environments, indus...

Revolutionizing Small Business Banking in 2025

25 Mar 2025

Contributed by Lukas

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncert...

How Experience-Driven Design Is Revolutionizing Physical Engagement

19 Mar 2025

Contributed by Lukas

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on re...

Building Engagement at Speed and Scale

04 Mar 2025

Contributed by Lukas

Financial institutions face unprecedented challenges in product innovation and customer communication. From managing complex compliance requirements t...

Unlocking Patterns of Success in Digital Transformation

25 Feb 2025

Contributed by Lukas

In today’s rapidly evolving world of fintech and digital transformation, success is often painted as a glamorous journey of resilience and grit. But...

2025 Banking Forecast: Why Technology Alone Won't Drive Growth

19 Feb 2025

Contributed by Lukas

The 2025 Retail Banking Trends and Priorities Report reveals an industry in transition. While 51% of institutions are actively implementing digital tr...

Breaking Down Barriers to Deploy GenAI Solutions Faster

12 Feb 2025

Contributed by Lukas

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer...

Transforming Banking Data into Customer Value

11 Feb 2025

Contributed by Lukas

Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsi...

Alternative to Core Replacement That Redefines Digital Finance

05 Feb 2025

Contributed by Lukas

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace...

Maximizing Value from Technology Investments

04 Feb 2025

Contributed by Lukas

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex cha...

Unlocking Value Through Data-Enabled Core Systems

28 Jan 2025

Contributed by Lukas

Financial institutions of all sizes face mounting pressure to compete with tech giants, global banks and nimble fintechs while meeting rising customer...

Digital Banking Evolution: Lessons from the Innovation Frontlines

22 Jan 2025

Contributed by Lukas

Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing ex...

The Great Banking Reset: Merging High-Tech with High-Touch

21 Jan 2025

Contributed by Lukas

The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which b...

How to Create a Website Presence That Generates New Business

14 Jan 2025

Contributed by Lukas

A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint ca...

Creating Dynamic Personal Banking Experiences at Scale

08 Jan 2025

Contributed by Lukas

According to recent Q2 research, 74% of people across generations want more personal banking experiences, and 70% trust their financial institutions ...

How to Close the Digital Maturity Gap in Business Banking

07 Jan 2025

Contributed by Lukas

The recently released Business Banking Digital Maturity Report provides unprecedented insights into how financial institutions transform their busin...

Crafting Unique Business Banking Experiences

24 Dec 2024

Contributed by Lukas

Mid-sized financial institutions face unprecedented challenges. They must compete with larger banks that have massive technology budgets and nimble fi...

Payments and Embedded Finance Evolution: The Citi Experience

17 Dec 2024

Contributed by Lukas

Embedded financial products and flexible payment solutions are reshaping how consumers interact with banking services. As commerce increasingly shifts...

Desire for Data-Driven Personalization Unites Demographic Segments

11 Dec 2024

Contributed by Lukas

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report...

Banking 2025: Digital Revolution Meets Economic Reality

10 Dec 2024

Contributed by Lukas

Traditional financial institutions are rapidly evolving in response to technological innovation, changing consumer expectations, and economic uncertai...

Building an Award-Winning Mobile Banking Experience

05 Dec 2024

Contributed by Lukas

Digital banking success hinges on more than lists of features and technological capabilities. First principles thinking in banking design starts with ...

Banking 2025: Industry Experts Map the Path Forward

03 Dec 2024

Contributed by Lukas

Traditional financial institutions face mounting pressure from fintech disruptors, big tech companies, and evolving regulatory frameworks. The rise of...

The Community Bank Advantage

26 Nov 2024

Contributed by Lukas

Competing as a $1 billion financial institution puts pressure on operational efficiency and technology investment. However, modest size also presents ...

Banking's Next Chapter: 5th Anniversary Special (Part 2)

19 Nov 2024

Contributed by Lukas

Welcome to the second part of our episode, where we turn the tables in celebration of our 5th anniversary at Banking Transformed, I'm honored to be i...

Banking's Next Chapter: 5th Anniversary Special (Part One)

12 Nov 2024

Contributed by Lukas

Today, we're turning the tables. In celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Lea...

Bridging the Generative AI Readiness Gap

31 Oct 2024

Contributed by Lukas

AI and generative AI are set to revolutionize the financial services industry. But how are banks leveraging these powerful tools, and what challenges ...

NVIDIA Executive Reveals How AI is Reshaping Financial Services

28 Oct 2024

Contributed by Lukas

Against a landscape where 91% of financial institutions are either assessing or deploying AI in production, Malcolm deMayo, global vice president of t...

MindShift: Unlocking Innovation and Humanity in the Age of AI

22 Oct 2024

Contributed by Lukas

In this episode of Banking Transformed, we're joined by Brian Solis, Head of Global Innovation at ServiceNow and author of the newly released book 'M...

Balancing Speed and Safety with Instant Loan Decisioning

16 Oct 2024

Contributed by Lukas

In this episode of Banking Transformed, I sit down with Robert Watts, VP of Consumer Credit at D.L. Evans Bank, a $3 billion community bank serving S...

The Future of Financial Wellness: The Evolution of the Debbie App

08 Oct 2024

Contributed by Lukas

Two years ago, we introduced you to the Debbie app, an innovative rewards platform aimed at improving financial wellness. We're excited to welcome bac...

The Power of a Modern Document Management System

03 Oct 2024

Contributed by Lukas

In an industry where security, efficiency, and client relationships are paramount, having an integrated and democratized document and information mana...

Leveraging Data for Strategic Decisions and CX in Banking

26 Sep 2024

Contributed by Lukas

In this episode of Banking Transformed, we explore the transformative power of data in the financial services industry. Joining us is Jeremiah Lotz, ...

Fast-Tracking Generative AI Transformation in Financial Services

24 Sep 2024

Contributed by Lukas

As financial institutions face growing competition and increasing regulatory pressure, AI could unlock unprecedented efficiency, innovation, and growt...

Winning in an Era of Fragmented Banking Relationships

10 Sep 2024

Contributed by Lukas

In an era of digital transformation reshaping the financial landscape, understanding shifts in consumer behavior is crucial for banks and credit union...

Unlocking Customer Opportunities with a 360-Degree Perspective

05 Sep 2024

Contributed by Lukas

Today we're joined on the Banking Transformed podcast by David Acevedo, president of 360View. David discusses the critical importance of developing ...

How Money20/20 Mirrors Banking's Evolution

03 Sep 2024

Contributed by Lukas

In this episode of Banking Transformed, we sit down with Scarlett Sieber, Chief Strategy & Growth Officer of Money20/20, to explore the remarkable jo...

Balancing Risk and Speed in the New Era of Digital Lending

02 Sep 2024

Contributed by Lukas

In this episode of Banking Transformed, recorded at MeridianLink LIVE in Nashville, I interview Janel Hartin, Senior Loan Administrator at Bangor Sav...

Desire for Data-Driven Personalization Unites Demographic Segments

27 Aug 2024

Contributed by Lukas

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report...

Unpacking Credit Card Challenges and Opportunities for Growth

22 Aug 2024

Contributed by Lukas

As the credit landscape shifts under the pressures of economic changes, new technologies, and evolving consumer behaviors, financial institutions must...

New Credit Engagement Tool Supports Financial Wellness

20 Aug 2024

Contributed by Lukas

We're excited to have JB Orecchia, CEO of SavvyMoney, joining us again on the Banking Transformed podcast to discuss their groundbreaking new produc...

How Micro-Engagements Generate Sales and Build Loyalty

13 Aug 2024

Contributed by Lukas

Personalized, real-time micro-engagements are more than just a trend – they're reshaping the future of banking. By leveraging technology to create m...

How Generations FCU Has Revolutionized the Speed of Lending

12 Aug 2024

Contributed by Lukas

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with Kate Himes, VP of Consumer Lending at Generations FCU, to di...

How Higher Rates are Impacting Consumers & Financial Services

06 Aug 2024

Contributed by Lukas

Today on the Banking Transformed podcast, we're exploring the ripple effects of the recent high interest rate environment on both consumers and finan...

How Alternative Data is Transforming Lending

01 Aug 2024

Contributed by Lukas

As traditional credit scoring methods face increasing scrutiny and limitations, alternative credit data has emerged as a powerful tool for lenders loo...

The Art of Standing Out in Financial Service Marketing

30 Jul 2024

Contributed by Lukas

In an industry where products and services often seem indistinguishable, financial institutions must differentiate themselves and create meaningful co...

Modernizing Payment Solutions for Small Businesses

25 Jul 2024

Contributed by Lukas

In this episode of Banking Transformed we have Jeff Horowitz, EVP of Transcard, who discusses the importance of modernizing payment solutions for sm...

How Innovation Can Drive Growth in Lending

24 Jul 2024

Contributed by Lukas

As the lending landscape continues to rapidly evolve, financial institutions must embrace innovation and collaboration to remain competitive. In this ...

Cultivating a Culture of Continuous Learning

23 Jul 2024

Contributed by Lukas

As the banking industry evolves, modern technology may make all the headlines, but leaders must embrace change, challenge conventional thinking, and p...

Using Data for Credit Management and Financial Wellness

22 Jul 2024

Contributed by Lukas

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with David Park, Vice President and Director of Loan Operations a...

Building a Future-Ready Digital Banking Platform

18 Jul 2024

Contributed by Lukas

The evolution of digital banking has transformed from assisting with basic transactions to providing integrated platforms that provide seamless DIY ex...

Achieving Growth with Personalized Digital Offering

17 Jul 2024

Contributed by Lukas

As competition in the credit and lending space intensifies, financial institutions are seeking ways to differentiate themselves through personalizatio...

John Hope Bryant’s Vision on Building a New American Middle Class

16 Jul 2024

Contributed by Lukas

In this episode of Banking Transformed, we sit down with John Hope Bryant, the visionary behind Operation HOPE, Inc. John shares his journey from foun...

Mastering AI-Powered Personalization for Long-Term Growth

11 Jul 2024

Contributed by Lukas

Personalizing experiences across the entire customer lifecycle has emerged as a critical strategy for engaging customers and driving growth in banking...

The Secret Sauce of Hiring and Retention in the Digital Era

09 Jul 2024

Contributed by Lukas

As banks and credit unions continue to navigate the rapidly evolving landscape of digital transformation, developing a skilled and adaptable workforce...

Building a Digital-First Mindset in Banking

02 Jul 2024

Contributed by Lukas

In an era where digital agility is the name of the game, many legacy banks struggle to keep pace with nimble fintech competitors. However, some tradit...

How a $5B Bank Modernized Digital Lending

01 Jul 2024

Contributed by Lukas

In this special episode of Banking Transformed, recorded at MeridianLink LIVE, we sat down with Lynn Yznaga, SVP from Broadway Bank in San Antonio, T...

The Power of Purpose in Banking

27 Jun 2024

Contributed by Lukas

In this episode of the Banking Transformed podcast, recorded live at the Financial Brand Forum, we're thrilled to have Dennis Devine, the CEO and Pr...

Navigating the Potential of Open Banking

26 Jun 2024

Contributed by Lukas

By enabling secure data sharing between financial institutions, fintechs, and third-party providers, open banking can foster innovation, enhance compe...

The Future of Branches in a Digital Age

25 Jun 2024

Contributed by Lukas

In an era where mobile and online banking are ubiquitous, it may surprise you to learn that physical bank branches are not only surviving but remain e...

Innovation Through Dynamic Co-Creation

20 Jun 2024

Contributed by Lukas

We're excited to welcome April Clobes, CEO and President of MSU Federal Credit Union back to the Banking Transformed podcast, recorded live at the F...

How Gen AI is Reshaping Bank Marketing

19 Jun 2024

Contributed by Lukas

Today, we are joined on the Banking Transformed podcast by Abbas Merchant, ex- CMO and EVP at Regions Bank. It's clear that the role of the marketer...

Rethinking Innovation During Unparalleled Change

18 Jun 2024

Contributed by Lukas

In an era of unprecedented change and disruption, innovation has become a critical driver of success for banks and financial institutions. But how can...

CMO Unplugged: The Art and Science of Marketing in the Future

13 Jun 2024

Contributed by Lukas

In today's rapidly evolving financial landscape, marketing has become a crucial driver of success for banks and credit unions. As consumer expectation...

The Future of Banking: Beyond the Glass

11 Jun 2024

Contributed by Lukas

As digital technologies rapidly transform the financial services landscape, banks and credit unions face the challenge of adapting to evolving consume...

Leveraging data to personalize the lending experience

10 Jun 2024

Contributed by Lukas

Delivering a seamless digital lending experience in banking requires a delicate balance between streamlining processes, leveraging data for personaliz...

Transforming Banking with Real-Time Engagement

06 Jun 2024

Contributed by Lukas

In today's fast-paced digital world, customers expect their banks to provide personalized, seamless experiences that cater to their unique needs and p...

The Evolving Relationship Between Fintechs and Traditional Banks

04 Jun 2024

Contributed by Lukas

In this episode of the Banking Transformed podcast, we're thrilled to have Matt Harris, a leading investor and thought leader in the fintech space, a...

Augmenting Bankers with Generative AI Solutions

30 May 2024

Contributed by Lukas

In this episode of Banking Transformed, we're excited to dive into the revolutionary world of generative AI and its potential to transform the bankin...

Chimney: Leveraging Data to Build Seamless Engagement

28 May 2024

Contributed by Lukas

In this episode of the Banking Transformed podcast, I’m thrilled to welcome Matt Covi, the CEO and Co-founder of Chimney, a fintech that's revoluti...

Removing Friction from the Lending Experience

22 May 2024

Contributed by Lukas

Today, we have the privilege of interviewing Tim Wheeler, Chief Lending Officer with Tennessee-based Fortera Credit Union for the Banking Transformed...

Reimagining Bank Marketing for a New Era

21 May 2024

Contributed by Lukas

In today's episode of Banking Transformed, our guest is Nicole Zimmermann, founder and CEO of ZELOCIN & Partners, a marketing communications consulta...

Embracing a Culture of Continuous Innovation at Scale

16 May 2024

Contributed by Lukas

In this episode of the Banking Transformed podcast, we're excited to bring you an insightful conversation with three leaders from Meriwest Credit Uni...

LendingClub's Vision for the Future of Digital Banking

14 May 2024

Contributed by Lukas

Today on Banking Transformed, we have the privilege of revisiting Scott Sanborn, CEO of LendingClub, the leading digital marketplace bank in the U.S....

Maximizing Your Marketing ROI With Effective Testing

09 May 2024

Contributed by Lukas

In the rapidly evolving world of financial institution marketing, staying ahead of the curve requires a deep understanding of consumer preferences, ma...

What Keeps Financial Executives Up at Night?

07 May 2024

Contributed by Lukas

In today's episode of Banking Transformed, we're excited to have Devesh Khare, Chief Product Officer at MeridianLink, on the show. In this episode, w...

Generative AI in Banking: From Hype to Value Creation

02 May 2024

Contributed by Lukas

In today's episode of the Banking Transformed podcast, we have Sriram Natarajan, President, Quinte Financial Technologies, a leading provider of clou...

SoLo Funds: The Future of Community Finance

30 Apr 2024

Contributed by Lukas

In today's episode of Banking Transformed, we have the privilege of speaking with Rodney Williams, the president and co-founder of SoLo Funds, a grou...

Unlocking Growth with Seamless Digital Account Opening and Lending

23 Apr 2024

Contributed by Lukas

In today's episode of Banking Transformed, we're excited to have Chris Maloof, Go-To-Market President at MeridianLink, a leading provider of cloud-ba...

Alkami Unveils Game-Changing Digital Maturity Assessment Tool for Financial Institutions

09 Apr 2024

Contributed by Lukas

In an era where digital transformation is reshaping the financial services landscape, Alkami Technology, Inc. has taken a bold step forward with the l...

How Community Banks Can Win the Business Banking Battle

26 Mar 2024

Contributed by Lukas

Today, we're diving deep into the world of business banking on the Banking Transformed Podcast. As the landscape of commercial banking continues to ev...

Generative AI Use Cases and Adoption Patterns in Banking

19 Mar 2024

Contributed by Lukas

In today's episode of the Banking Transformed Podcast, we are joined by Daragh Morrissey, the Director of AI at Microsoft Worldwide Financial Services...

Key Leadership Trends to Embrace NOW

12 Mar 2024

Contributed by Lukas

In today's episode of the Banking Transformed podcast, we are revisited by Jacob Morgan, four-time best-selling author and renowned leadership futuri...

Demystifying Pricing of Banking Services

05 Mar 2024

Contributed by Lukas

I’m thrilled to welcome Melina Palmer to the Banking Transformed podcast. Melina is the CEO of The Brainy Business and author of the new book “Th...

Hacking Attention: Mastering Social Selling in Banking

27 Feb 2024

Contributed by Lukas

I’m delighted to have Dr. Robin Kiera, financial services marketing expert and author of the new book, Attention Hacking: The Power of Social Media ...

Unlocking Growth by Tearing Down Data Silos

22 Feb 2024

Contributed by Lukas

I'm excited to have Kim Snyder, CEO and Founder of KlariVis, on the Banking Transformed podcast. Kim brings over a decade of financial leadership exp...

Building Financial Wellness Strengthens Relationships

20 Feb 2024

Contributed by Lukas

I’m thrilled to have Rochelle Gorey, founder and CEO of fintech startup Springfour, and Anuj Vohra, Head of North American Collections at BMO Financ...

Decoding the Digital Banking Trends of 2024

13 Feb 2024

Contributed by Lukas

Today, we're thrilled to have Michael Abbott, Senior Managing Director – Global Banking Lead at Accenture on the Banking Transformed podcast. On th...

Mike Walsh: GenAI Will Unlock the Potential of Human Intelligence

06 Feb 2024

Contributed by Lukas

I’m thrilled to have global futurist Mike Walsh back on the Banking Transformed podcast. Mike's expertise in AI-powered organizations and his visio...