If there is a fire in your store, do you and your staff know what to do? How about if you suspect a customer of stealing. How do you tackle the subject (pun completely intended!) No one wants to find themselves in an emergency situation. And for that matter, what actually constitutes and emergency situation? And just exactly what steps should you and your staff take, when the situation arises? As a small business retailer, there's a good chance that you've overlooked some processes. Not deliberately of course, but simply because you're so busy doing so many roles in the business, and no one has brought them to your attention. Until now. It's your legal responsibility to ensure a safe environment for your employees, and your customers, so I'm asking you to mark a date in your calendar, where you will sit down and map out your emergency procedures. Find out more at www.salenaknight.om/retail-45

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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