Business Accelerator: Knowing your client for a competitive edge

In this week's episode of Business Accelerator, Alex Whitlock and Jason Back unpack the crucial role of "Know Your Customer" (KYC) in mortgage broking and the strategic choice between being a generalist and a specialist. As the year winds down, the hosts urge brokers to use this period for reflection and planning, emphasising that understanding client needs is not just a compliance task, but a significant competitive advantage. The duo also highlight a major industry challenge: managing client expectations and how brokers who effectively communicate their value – and foster a deep, trusting relationship – are better positioned. Tune in to hear how exceptional brokers are defining their ideal client, developing a signature process, and using a client-centric approach to thrive.

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